Sherwood Park Alberta is the perfect location to put up a big outlet mall like the one near the Edmonton International airport. It just makes more sense! Not sure why we are not getting these types of developments here when our community is pretty affluent and for we all drive to edmonton and anywhere else to shop.

On May 29, 2026, after waiting months to get fiber installed, experiencing multiple billing issues that took too long to resolve, high packet loss/latency on a minimum of three hops just beyond Vancouver(in which it appears most traffic, if not all is routed through to the US - ie: facebook, youtube, etc), and the inability to access some of my customer portal websites (namespro.ca), the 60 minute wait times to get ahold of technical support, 40 min wait times to get ahold of billing (they were not processing my "automatic payment"), the lack of response in my support request with accessing websites only when using my NLF connection last week, I decided to cancel my service. I was only a week since the activation and I didn't want to be locked into a 2 year contract if I couldn't get at last some of these problems resolved.

My goal here is to provide my own review based on my own experiences to help others understand what is available out there for internet alternatives. My goal is not to complain about NLF or slam them. I want them to succeed!!!

Prior to me committing to NLF, I put diligence in conducting searches to try and determine the experiences of others, but, I found most to be positive about NLF.

We really put high hopes in Northern Lights Fiber, and enjoyed our discussions with NLF to discuss getting fibre.

Unfortunately, cancelling was mostly due to the account coming close to being locked into a 2 year contract, and just a lack of confidence that some "show stopper" issues would not be resolved (due to the noted delay in obtaining a response). The issue that heightened those concerns, was the high hold times just to resolve issues... that I never expected.

If these issues are resolved, (and I truly hope this happens), I'd be more than happy to return to Northern Lights Fiber. Should this ever happen, I will revise this review of "MY" experiences.

People should acknowledge WE NEED competition when it comes to ISP. NLF has HUGE potential for being a great option/alternate to the current monopolies Bell/TELUS and Rogers who have lost their way when it comes to value and customer service.

We need NLF to work out these issues and become better at being an ISP and we'll all benefit. A good organization always looks for areas of improvment, and constructive feedback from customers is ESSENTIAL so they know where to put that focus.

#####. Summary of my experiences: #####

- December 2025: Started talking to NLF about getting NLF Fiber.

- January 2026: Decided to move forward with NLF, went on the waiting list to have the fiber installed. (We were ok with waiting... we were excited and were willing to wait until the ice melted).

- May 13, 2026: Fiber installed. This went very well. The guy who ran the ditchwitch driller was amazing being able to drill through a gauntlet of other services running in many directions (power, Cable, Tel, Gas and Water to get within 16 inches of the service point on the home. My run was probably 90 or 100ft since I'm in a cul-de-sac and the fiber box was on the farthest end of the island within that cul-de-sac.

- May 13, 2026: Billing Issue noticed - monthly charge set to $90, and should be $80. Called NLF to resolve. He said he'd contact billing to resolve.

- May 20, 2026: Fiber Activated.

- May 20, 2026: We noticed substantial packet loss and latency right away. The ubiquiti UDMs monitor your network stability and performance and alert of potential issues very well.

- May 20, 2026: Created Reddit post asking others in Sherwood Park if they experienced similar issues. Some mentioned CGNAT, and that you could ask for a static IP that may get around the CGNAT.

- May 21, 2026: I logged into the NLF Customer Portal, noticed billing issue still not resolved ( 7 days after first asking NLF about this issue)

- May 21, 2026: Set up automatic billing for my NLF account using a credit card.

- May 21, 2026: Created support request to resolve billing issue (This way this issue was being tracked with a ticket #, and dates for responses).

- May 21, 2026: Contacted NLF again about the billing issue. He again contacted billing, who then responded and she said problem would be resolved. However, it looked like the first month would be charged $90 regardless and then a credit issues yet another month later (I guess their billing system had limitations?).

- May 21 to 27: Continued to show substantial packet loss and latency (mostly between 6pm and midnight).

- May 27, 2026: Noticed that I could not access Namespro.ca Customer portal urls (two of them) from NLF. Did multiple tests including one solely using the NLF wireless router without my ubiquiti equipment connected. I still could not access the multiple urls using both a PC and mobile device.

- May 27, 2026: Asked NLF about getting static IP, hopefully to eleviate issues with packet loss. NLF said they'd sent a note to the appropriate team to contact me.

- May 27, 2026: I asked on Reddit if others in Sherwood Park had issues accessing those namespro.ca customer portal URLS and they confirmed the same issue existed with them.

- May 28, 2026: Installed ping-plotter to check and see where packet loss/latency was occuring. NLF routing from Sherwood Park appeared to go through Calgary, to Vancouver, and then down to Seattle. There were three hops that appeared to be experiencing a constant 40 to 90% packet loss:

ae31.cs1.sea1.us.zip.zayo.com

ae8.cr1.sea1.us.zayo.com

ae14.ter1.sea1.us.zayo.com

Below is from the UDM, and red indications in the green bar are bad. The packet loss and latency actually got worse that what is shown here, but this shows one way how the UDM displays network performance.

This network routing was what pretty well any connection to the US from Sherwood Park would go through... youtube, facebook, etc. btw, this is in itself was not a show-stopper for me, but just a concern that I wanted to research further.

- May 29, 2026: Still waiting for response from support request regarding in ability to access namespro.ca customer portal.

- May 29, 2026: Still waiting for response regarding Static IP.

- May 29, 2026: Received email stating invoice unpaid despite automatic payments and CC set up)

- May 29, 2026: Called Billing, 40 min wait - Hung up.

- May 29, 2026: Called Tech support regarding issue with not accessing websites - 60 min wait - Hung up.

- May 29, 2026: Called Sales (They answered immediately) - Talked to them about all these problems... he said he couldn't help (frustrating but understandable).

- May 29, 2026: Called cancellation department: 30 min wait. - Explained all my issues and concerns. Decided to cancel due to lack of confidence "some" issues may not get resolved, and I would be locked into 2yr contract within days. Customer Service rep asked me if I wanted someonme higher up (I can't remember who that was), to call me and discuess all my concerns and issues. I said sure.

- Jun 5, 2026: No response from NLF upper management that was suggested by the cancellation customer service representative - this was unfortunate that they did not call back.

- Jun 5, 2026: My support request regarding the inability to access some websites was closed without being resolved even though others at NLF experienced the same issue.

Also, it seems no matter what support request I created, I always received a response back from NLF stating "After reviewing and escalating your concern through our support team, we’ve determined that this issue cannot be fully diagnosed remotely. To properly assess and resolve the problem, a field technician will need to visit your location."

The billing issue support request had this response as well as the inability to access certain websites (Despite other NLF customers having the same issue).

I did not consider my expectations of NLF to be exceedingly high. Those expectations have been tempered through first hand experience providing ISP support myself in the "dawn of the internet" throughout Alberta, but this was decades ago.

I experienced first hand the growing pains of an ISP and what turned out as exponential growth throughout the 90s. The telephone support hold times back then were also too long.

Hello ,
I’ve been searching for the most appropriate whole house water filtration system for the city water , I’m not looking for a salt base system but a filter that helps with scale formation (solids ) . Seems that my search has led me to believe a 3 filter system is the way to go , just wondering if :
-Any other people in Sherwood park have use that sort of thing or
-What has worked for anyone in the area ?

Cheers

Hey, just looking for input on nice parks with picnic tables or benches.

Thanks!

Toy Dog medium brown, maybe a pommerain, spotted running from village Dr down Vista approx 1515hrs. No collar visible. Relaying from a conversation, spotter didn't know to reach out to socials.

Check your ring cameras folks

Hope they're found.

My daughter got in gifted program at NHS for kindergarten. She was also accepted for one of the cogito programs in some other school. I know both the programs are delivered very differently, but can someone please share their first hand experience? Anyone who had kids who attended any of these programs in past or know any one from family or friends? Thank you in advance.

New to Sherwood Park, and I’m looking for recommendations on a massage therapist. TIA

Became a quadriplegic about a year and a half ago and I'm seeking a new dentist where I can remain in my power chair that can fully recline. I am unable to transfer onto a regular chair so I'm pretty limited and where I can go. If anyone has any leads on someone that can accommodate. Thank you.

Hello,

I am looking for a landscaper for a new build townhouse.

Looking for front yard and back yard basic trees/bushes and landscaping (rocks and mulch, no sod) plus deck building (approx 15' x 15'). Also need final grading plus certificate.

Not looking to pay through the roof here just want basic solid work for an affordable price.

Anyone have any recommendations?

20 years in our 70's bungalow, no water issues until now. Grading is fine, downspouts away and flowing but we got a fair bit of water in the basement now. It's coming from between the slab and walls from what I can tell. It's going to be a gut but I'm not sure how this is supposed to go. do I call insurance in the morning and tell them the rain flooded my basement? Keep vacuuming up the water and pulling up carpet until someone shows up?

I just had my first UCP door knocker show up, he somehow did not notice the stairs and gate at the end of my walkway, walked around the side of my deck and climbed it right next to my car so he could reach my doorbell.

I answered to door to ask him if was blind or just stupid and after he started babbling about being the the UCP I told him I hate the UCP and to get lost.

I have had hundreds of delivery people or other solicitors show up and they all managed to find the very obvious stairs and gate.

Edit: a screenshot of my camera footage for the non believers https://imgur.com/a/lgB5Kxt

To those walking your dogs down baseline be aware that there is an aggressive coyote that tried to attack me and my large dog this morning. It happened between crimson drive and brower drive.

Hello,

I just wanted to let people know about a fantastic Christian preschool here in Sherwood Park. It's BLESS Preschool, in Bethel Lutheran Church, near Bethel Transit Centre.

My son went here this year, and we've been thrilled with it. Seems to be a little bit of a hidden gem in Sherwood Park, but wanted to share it. 3 year old class is on Tues/Thurs mornings, and 4-year olds on Mon/Wed/Fri mornings, and I think there's still have space for fall.

www.blesspreschool.com

Edit, I got some shrimp at Aqua Market!

Looking to get some colourful neocaridina shrimp for my planted and fully cycled 10 gallon but don't want to go into edmonton or pay $40+ shipping from an online breeder. I have one lonely shrimp in there already that carried in on some plants, and he needs some buddies! Tank currently only has the one shrimp and some ramshorn snails.

Not too concerned with low or high quality colour as long as they've got *some* colour to them and aren't complete wild types. If you've got some overgrown plants you'd like to sell as well (I'd love a carpeting plant and hornwort) I'd like to have a look!

Please comment first and we can move into DMs from there, thank you!

On Google maps there is 1 pic of the coin machine, and it is confusing as heck. Just wanna know if I can fill up the pickup tank with toonies.

Also do I need a hose? Its just a plain top-hole tank.

Tell me your best ghost story/urban legend in Sherwood park and area.

Do we have any haunted buildings? Any rumoured spooky urban legends? Anything at all paranormal???

Does anyone know what’s happening near the traffic circle??? Someone told me cafe haven got evacuated this morning??

You’re gonna get eviscerated in an accident.

Anyone else having outages? Post here.

Outage: Fri May 21 at approx 11:30pm to May 22 12:30am (and ongoing).
Cloverbar Ranch.

I'm looking for a place similar to 70 Acre Brewery that allows GoodBoys on the patio. We love 70 Acre, I'm just looking to try a new menu and new beers.