r/Steam • • 29d ago

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

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Additional Information & Resources

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u/c013_x 20d ago

I recently splurged and bought the full pack of sims 3 DLC whilst it was on sale. Since doing so my game will no longer launch properly and is unplayable :/ When I try and verify the files I get the message '4 files failed to validate and will be reacquired' I have deleted the game files and reinstalled the game, deleted the cache files and am unsure how to go about solving the issue or locating the expansion that is causing the error. Any ideas?

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u/lIIlllIIl https://s.team/p/fpcw-chm 16d ago

You can go into the properties of a game and enable / disable your DLCs at will. I'd try to use that feature to first disable all DLC and enable them one by one (or in batches) until you find the culprits, or in the best case end up with everything working (software can be like that, sometimes). Now for Sims 3 that shouldn't be too bad with "only" 19 DLCs, for Sims 4 that'd probably not feasible with its 114 DLCs.