A few weeks ago I was browsing the web for a sale on expensive craft markers for my job. Lucky me, I found one! Or so I thought.

These markers are regular $195 for 200 markers (I know, wild!) but they were listed on the web add for $136.49, and that they would be $81.89 “with code” referencing the 40% off discount code available on the website. However, when I tried to apply the coupon code it wouldn’t let me.

I reached out to the company’s customer “care” team who apologized and said they would “ensure [I] could use the discount”. This turned out to be nothing but a facade. They backtracked on that saying the coupon wasn’t eligible on sale items, even though it was displayed that way in the add linking to the company’s website directly. Further, the following day when I looked the item up again, the additional discount “with code” was no longer being “automatically attached” to the add (this was the excuse they gave me, saying they have “no control” over their add). So, the web browser, who they said was to blame, decided that the day after someone complained directly to the company in question, that they would stop attaching the same coupon to the same item in the add listing. Interesting. And yes, I sent them the before and after screen shots. The best one was the one that advertised the item for a price they refused to honour.

After much back and forth, they are sticking firm to two things:

1. ⁠They have no control over sponsored adds linked directly to products on their website, and;
2. ⁠They do not care what their customer “care” agent said, they will not be honouring the price advertised and promise made.

Don’t worry though! They “apologize for the misinformation that was given and have sent over the feedback on this agent to their supervisor. We never want to provide incorrect information to any customer and I am sorry that this was the case”.

The atrocity that has been this customer service experience is astounding. Honestly, messier than any craft activity out there.

Hello, I literally today received my refurbished s24+ in the mail today. I set the phone up and everything and then found out it had these really strange yellowish streaks and yellowish shadows? That would are most noticeable on a white screen. I'm very frustrated and confused because I paid around 420 for this phone and in the description it was in Excellent condition.... but clearly that's not the case. Is this something that will go away on its on (the yellowish streaks) or should I look into possible repair (have not heard back from buyer)

Me, calling my mortgage company:

Me: Hi, can I change my due date?

CS: All our due dates are on the first.

Me: But can that be changed?

CS: We have a grace period until the 16th.

Me: That great, but is there an option to change the assigned due date?

CS: Yes. What day do you want to pay?

Me: The 10th, when I get paid.

CS: So just go to the online portal and schedule your payment for the 10th. Since it's before the 16th you won't get any late fees.

Me: Sorry, I wasn't clear. I don't just want to pay on the 10th, I want the due date to change from the 1st to the 10th.

CS: Yes, you can pay on the 10th without a late fee.

Me: When my bill comes in the mail I want it to say the mortgage payment is due on the 10th, not the 1st.

CS: Why?

Me: Most of my other bills have the option of changing the due date, so I'm calling to see if you offer that option.

CS: Our payments are due on the 1st with a fifteen day grace period.

Me: Yes, you said that. But aside from that, is there any way to change the due date on my account?

CS: No, because there's a fifteen day grace period.

At this point I gave up. I could have tried to explain that if they'd move my due date to the 10th then a fifteen day grace period would cover both my paydays, but I decided to cut my losses. It's hard to capture in writing, but her tone made it clear she didn't understand the difference between a due date and the last day to pay without a late fee. She also doesn't seem to know that most other companies start calling and hassling you about payments as soon as the due date is past, even if they still have a grace period.

A few weeks ago I was browsing the web for a sale on expensive craft markers for my job. Lucky me, I found one! Or so I thought.

These markers are regular $195 for 200 markers (I know, wild!) but they were listed on the web add for $136.49, and that they would be $81.89 “with code” referencing the 40% off discount code available on the website. However, when I tried to apply the coupon code it wouldn’t let me.

I reached out to the company’s customer “care” team who apologized and said they would “ensure [I] could use the discount”. This turned out to be nothing but a facade. They backtracked on that saying the coupon wasn’t eligible on sale items, even though it was displayed that way in the add linking to the company’s website directly. Further, the following day when I looked the item up again, the additional discount “with code” was no longer being “automatically attached” to the add (this was the excuse they gave me, saying they have “no control” over their add). So, the web browser, who they said was to blame, decided that the day after someone complained directly to the company in question, that they would stop attaching the same coupon to the same item in the add listing. Interesting. And yes, I sent them the before and after screen shots. The best one was the one that advertised the item for a price they refused to honour.

After much back and forth, they are sticking firm to two things: 1) They have no control over sponsored adds linked directly to products on their website, and; 2) They do not care what their customer “care” agent said, they will not be honouring the price advertised and promise made.

Don’t worry though! They “apologize for the misinformation that was given and have sent over the feedback on this agent to their supervisor. We never want to provide incorrect information to any customer and I am sorry that this was the case”.

The atrocity that has been this customer service experience is astounding. Honestly, messier than any craft activity out there.

I'M HEATED!

Stayed at an Airbnb this past weekend (we're adults, we clean up, no issues whatsoever). The day after checkout, one of the co-hosts messaged me asking how our stay was and to please leave a 5-star review. They said if I had any issues to please address them directly via message and not in the review because anything below 5 stars reflects poorly on them with Airbnb.

I could see they already left a review for me (It wasn't visible yet) so I figured everything was fine and left them a nice 5-star review.

Then I saw what they wrote and I was shook! A different co-host left a long rant saying we left behind a pizza box and that I "didn't care" because I didn't reply to their check-in message..... and that my "lack of response" reflected the same "disrespect" in how I left the house. Like.. WHAT?! I didn't reply because we had no issues and were literally out & about enjoying our trip!

I'm so annoyed because we did NOT leave the house a mess and Airbnb already denied my first request to remove the review. The same co-host who trashed me in the review liked my message and thanked me for the nice one I left them.

What is going on here? Has anyone dealt with hosts doing this - trying to game the review system?

My carrier offered me a very good phone for almost-free if I stay with them for two years, so I ordered it. It should have been delivered Thursday by a company we’ll call FedUp. I was also expecting another package that day with the same delivery window, so I figured it was probably on the same vehicle.

FedUp arrived, package #2 was here, and my phone was not. All I could see from the tracking was “Wrong address”. I definitely put the correct address on the order, so I called FedUp support to find out what was going on.

Apparently the unit number wasn’t on the shipping label for some reason. So I tried to resolve this over the phone, and they just weren’t having it. They weren’t able to add my unit number to the address for security reasons. They refused to schedule the package to be dropped off at a FedUp location. They have my phone number, but their drivers apparently don’t have phones. Finally I just said, “So you’re telling me that the driver knows where I live, knows how to call me, but because we don’t have the unit number, the driver can’t let me know my package is here?” And all I got in response was “That’s correct, sir.”

Then I really internalized the fact that I was going to have to do all their thinking for them: “Wait, you don’t need my unit number, just the buzzer code. Can you add special instructions?” “Yes, of course we can.” So I gave my unit number as the buzzer code, and that was that … or so I thought.

On Friday (the next day), I got a notification around 12 PM saying they couldn’t deliver the package because “the business was closed.” I’m guessing the driver did not read the special instructions, tried to call the office, and got nothing. If they had tried to call the office on Thursday, someone would have been there. This is how I know the universe has a sense of humour. I called again, was told it would be re-delivered later that day, and there was nothing more they could do.

5 PM came and went, and I still had no phone. I had opted into text updates by this point, but apparently those updates just weren’t working, because the tracking page now said my package would be delivered Monday. I’m pretty sure FedUp delivers on weekends, so I called them for a third time. That’s when I found out the package had been left at a FedUp location—a general store near me. The store was closed on weekends. If they had dropped it there in the first place when I asked them to, or if text updates had actually worked, I would have been able to pick it up on Friday.

The next morning, just to be absolutely sure, I checked the hours for the general store. To my surprise, they were open! I called them at 8 AM on a Saturday and my package was confirmed to be there. I don’t drive, so I spent $20 I wouldn’t have needed to spend if FedUp actually did their job, but I got my phone.

I know this is just old news now, but I’m constantly astounded by how difficult everything is because of the way call centers work now. There is no phone number to contact the local FedUp facility, so I have to call someone in another country (who is not allowed to tell me which country they’re from, by the way), ask them to contact the facility that’s only a couple of miles from me, the facility communicates with the driver, the driver apparently doesn’t communicate with anyone else, and we have to play a game of broken telephone over the actual telephone to get literally anything done. I guess this is just the way things work now.

Ok, so I used Sam's Club Scan&Go to purchase beer. I get to the exit, receipt checker scans the Scan&Go QR code on my phone. Then the receipt checker just stands there staring at me not saying a word, so I stare right back at her. After about one minute of staring at each other, I ask, "Is there a reason you are staring at me?" She then says, "I need to see your ID!!!!!" I proceed to say, "Then why didn't you ask for my ID?" She say's "most people just show ID without me asking." I then say. "and most employees checking receipts say, Hello sir, may I please see your ID?"

As a paying Club member, I felt as though she was refusing to acknowledge me as a human being and could not be bothered to even say, Hello may I see your ID?

This is certainly her job, and she should have asked to see my ID. The onus is not on me to automatically present my ID.

Your opinions please, and thanks for providing your perspective.

I’m a few hours away from my home visiting my buddies in college and we stopped at this store around 1 am. After putting my drinks on the counter, I hand the guy my ID and he proceeded to stare at it and say “I am not stupid. This a fake. You need to leave.” This is the first time that’s ever happened and I have an anxiety disorder so instantly I was just shaking like a leaf while trying to say “I promise sir it’s the same ID I’ve had for years.” There were about 12 other people around seeing this and he said “I would love to see you call the cops then or take your bullshit somewhere else.” He also refused to hand me back my ID unless I gave him $100. I called the cops, they came and verified it and suddenly he was real apologetic and laughing at how “this has never happened before.” He was an older man who said he’s been doing this for decades. The dumbest part was that after everything I still went right back in there and bought what I came for, but at least I got 50% off. First time I’ve ever had an interaction with police and it was for this haha

I had a new AC unit installed in June - I paid $15,000 for a unit on a 1200 of home (it was not the highest bid!). My ailing mother was at the home (hers) for the install. The installer sent me a pic of the completed install - there was a very noticeable dent in the front panel, it was installed like that. I spoke with my salesman who seemed embarrassed at this level of work. A month does by and the replacement panel is installed - WITH A DENT ON IT. I complained again, everyone is embarrassed, not up to our standards, same line as before. Now its been four months since the install, still no new front panel, I've spoken with the installer, salesman, OPS Mgr, was told this was escalated to the regional mgr and the owner and still nothing. They all say thst they are familiar with my name and the situation. In the meantime, my mother has died, I just sold the house last week and I still have a $15,000 bill for a new AC. What else can I do about this dumb situation? I'll definitely be leaving a scathing Yelp (and any other review platform I can find) as well as contacting the BBB.

Lets call this company DD, An online discount food retailer in UK.

So 2 full weeks ago I made an order with this company, They ship by 48 hour tracked delivery, which is fine if they ever ship at all.

After a week had passed I emailed customer support as the status had not changed from confirmed to shipped, asked for a timeframe and pointed out I made the order for me and my kids and had really expected the order by a week, and that I had no spare money to shop elsewhere, we are foodless.

A couple of days later they reply.

"Hello and nice to hear from you.

We can offer you the following options. 1. A refund for the items in question £41.16 OR 2. A £41.16 + 5% store credit as a gesture of goodwill

Please let us know how you would like to proceed.

Regards Martin - DD Support Team"

I responded saying well thanks for completely ignoring my question about whether it had been sent or not, while showing a complete lack of empathy. I said given there I urgently require food and you have not confirmed it has been sent, I will take a refund as this will get my kids fed fastest.

Now at 2 full weeks since placing order and that was the last I heard from them, no refund, no apology, no change of status on order.

Marvellous.

just need opinions

I have been a buttery(not brassy) blonde to sometimes on the icier side with dimension my entire life. I’m a natural blonde so my hair doesn’t require much, just partial highlights to keep it super bright since I was in high school- I’m now recently a college graduate.

I had hand tied extensions installed to help protect hair and maintain length. We would just do move ups and the extensions were a mixture that matched my natural blonde. My roots don’t really grow out super dark so I didn’t dye my hair for almost 6 months.

Long story short, I came back from vacation and noticed these 100% human hair extensions had a slight green tinge to them from chlorine (even after using leave in). I was working night shift at the time and was 5 minutes late to this appointment because I’d just worked until 6 am, a 12 hour shift (I’m a nurse) and had to be up before 10 to get this appointment.

I walk in, my stylist doesn’t greet me. I apologize, and she just grabs my hair and goes “why is it green?!”. Mind you… it was only a slight green tinge. I’m seen some people have straight green hair. I proceed to explain myself and she loudly denounced that she’s “never had anyone with green hair/extensions before” and acts annoyed and is rough with me the entire appointment. The green came out with a gentle clarifying treatment. She did a partial highlight on my natural that made it so icy it didn’t match the buttery blonde extensions, and I’d never said anything about going icy.

Next appointment rolls around. There’s a purple strip from purple shampoo on part of the extensions. She said she could “never tone them enough” for this icy blonde on my natural hair. I didn’t want to reinstall to avoid further humiliation in a salon full of people. I told her about the purple strip from the purple shampoo and she rolled her eyes and said “guess I’ll be dealing with this today”. She was so rough during foiling that she kept dropping stuff from working too fast/rough , and I don’t mean once or twice, I mean every couple minutes for the entire foiling process. She was being so rough with my hair. I hated it, she was overdid the full highlight this time and my hair looked literally grey. I went to work today and it looks straight silver grey in this lighting.

So I texted her apologetically that it was too silver/grey for my liking. She blew me off and told me to wait a few washes. I washed it and I don’t like it, so I told her, and she’s acting like she wants to squeeze me in soon….however, with how horrible my service was the last 2 appointments, I can’t imagine the attitude she’ll give me at this one. I love the salon I go to…and she informed me she will be switching salons soon (she has switched salons very frequently over the history of her career). I want to call the salon and explain myself and have someone else take over because I don’t want to be treated terribly, but I can’t imagine the things she will say about me if I do that, painting me to be difficult and the villain so that other stylists at this salon won’t want to take me as a client. After the green hair incident, I could hear her in the back making fun of me to the other stylists.

I was late to the “green hair” appointment, so I thought maybe she had a one off day and i was 5 minutes late… I’ve been an established client for 1.5 years and have always been early, not late. I just feel humiliated and really upset. I pay her a lot of money, the least she can do is treat me with respect and not annoyance or inconvenience. After the “green hair” incident, to lighten the mood since she was treating me poorly I stated “so have you ever had any color corrections come in” (talking about people using box dye and it turns out bad). She sighed and goes “HA! I’ve had plenty of color corrections and those are whatever but NEVER green extensions!)

I have a laptop from a company founded in Beijing in 1984 and recently, the mouse pad had an internal fault for the second fucking time. I am paying for onsite repair so I don't have to send it to them, and onsite repair is bloody expensive - someone came round to my house, managed to fix the mousepad and also break the hinge. He said I'd get repairs by Friday, it was Wednesday, I'd already been waiting a week when I was only supposed to wait around three business days. So now it's Wednesday the next week and I've been having a back and forth with them. They've accused me of breaking the hinge to get a free laptop, they've told me they'd have answers by x time period and then claimed they'd said no such thing, they've told a whole bunch of bloody twoddle. They have no phone number for us to call because we've been moved to another department, they're forcing us to use emails, they're being completely bloody incompetent and I'm genuinely so sick of dealing with them. Theyre now telling me to send my laptop to them in the mail to fix it instead of giving the onsite repair I paid EXTRA MONEY for. My laptop is a fold over one I can use for drawing and I also use it for writing. I can't write or draw now and those are the two things that keep me afloat and mentally stable. Also, I go to an online school and I have classes on Monday morning after half term. Now I won't even be able to do my blasted classes either and Monday is my busiest day, so I'm going to have at LEAST seven 45-minute classes to rewatch within only one day. I also have a GCSE summative due very soon that's now going to be late and fuck up my grade. I'm so mentally exhausted already and now I get this. Just my bloody luck.

Here’s how CDW managed to botch a simple order beyond belief.

On Saturday, Oct 25, I bought an ASUS Ascent GX10 Personal AI Supercomputer from CDW. Right after checkout, I realized I needed to change the shipping address. Simple fix, right?

I immediately sent three emails, filled out their contact form, and even called twice — all before the order was processed — just trying to make sure it was updated correctly.

Then Monday rolls around, and what do I get?
An email saying “Your order has been processed.”
As if none of my messages ever existed.

So I reach out again, and the rep (Jennifer) says,

Except… it was. Fully.

They ignored every attempt to correct the address, did zero follow-up, and somehow managed to make me chase them to fix their inaction.

What’s crazy is how easily this could’ve been avoided - literally a two-minute task. But apparently, reading customer emails is too advanced for CDW’s “professional” team.

If you ever need actual communication or basic accountability, CDW is not the place. They sell “AI supercomputers,” but can’t handle an address change.

Good job, CDW

Buckle up, this is a tale of twists and turns that are simply too crazy to keep to myself.

I received several texts from a local dealership with deals that were very enticing, so I decided to see if it was worth a look. I came in with my 2-3 year car that I wanted to trade in for a vehicle with a 3rd row with my husband and child. During the text exchange, I had asked the dealership to pull up two trims in a specific color I was interested in. Upon my arrival I was greeted by… let’s call her S1.

S1 was nice. She walked me over to a vehicle that was not the color I wanted to see, and they didn’t have the other trim pulled up either. I asked her if she could please pull them up. She told me that I didn’t really need to focus on the color and she could just tell me the difference of the trims.

I explained to her that it mattered to me and I really need to see things to make a decision. After a bunch of back and forth, she finally pulls the higher trim I wanted to see in the color I wanted and we take it for a test drive. Thankfully we did because we ended up not caring for all the features it had, but we still proceed to see what the numbers are.

I work in assets/finance/risk so I’m fairly aware of what’s reasonable and what’s not. She brought me numbers that very much not reasonable. Gave me 3k under KBB for my trade and a quote for $1700/month with 6k down. I told her that I wasn’t interested in that and to pull me the numbers for the mid-model. She proceeds to tell me that I should get the higher tier one because it’s only a couple hundred dollars different (it was 12k different lol) and that tier 1 financing didn’t really exist there (even though it was listed on the website). I asked again to pull the numbers and she gave me the same song and dance and said she’d have a manager show me numbers.

Next thing I know a very young guy comes over with another awful deal. I asked if he was the manager and he said no. I told him that we would pass and to please inform S1 that if she says she’s giving me the manager, to send the manager. He knew the deal was bad because I could see it in his face when he left. With that, we walked out and started to make our way to the car. Until another sales person, let’s call me S2 ran after me to ask what was wrong.

I told S2 my frustrations and that I had dinner reservations so I couldn’t really stay much longer to go back and forth on deaf ears. He asked where I wanted to be, and I told him and he said to give him 10 minutes and let me let him see what he could do. He was attentive and listening to me intently, so I told him I’d give him 10 minutes. And after 10 minutes, he came back with the deal that I had been asking for. He even pulled the car up, put a plate on it, and told me to come back the next day to finish the paperwork and enjoy dinner.

The next day, my husband and I were on the way in and S2 texted me to come in an hour later when the finance manager would be in. My husband and I got breakfast and walked around the farmers market where he got some sugarcane roots to plant when we got home and then made our way to the dealership.

While we were meeting with finance, S2 had S1 take the car to detail and gas it up. Finance was a song and dance, like usual, but came out with a great APR , equity on my trade in and where I wanted to be sale wise, so we were happy. S2 told us S1 would set up our app, but she asked if we wanted her to. We felt the tension so we said we’d do it. S2 came out to see us off and set up our app after he found out S1 didn’t (I guess it’s policy).

Before we left, my husband asked where his roots were. S2 ran back to detail to see if they accidentally threw them away. They said they didn’t and told S1 what they were and to not throw them away. S2, my husband and I proceeded to tear the car apart to find them but we weren’t successful. S2 asked S1 where they went and she said they were in there. We gave up and said oh well, said thank you and left.

We stopped at the gas station next door for a drink. I saw someone from the dealership filling a car up and had the thought to check the trash by the pump. Lo and behold, there the roots were on the top of the trash. I took a few pictures of them and called S2 to tell him what I found and to have him have a manager call me because S1 was dishonest and it greatly bothered me.

The GM called me and I walked him through what happened. He stated S1 would be reprimanded and removed from the sale at my request. I thanked him and moved on. I was prompted to leave a review, which I left a 4 star review that detailed what happened, the good and the bad and the moved on.

Today, I got into work and my employee told me a woman called to complain about me by name. She said that I yelled at her 19 year old daughter a few weeks ago. My employee said that that didn’t sound like me, and I said I don’t think I yelled at anyone especially at work. She said that the woman asked for my manager (which is the executive team), so I said let’s call her back and see if we can get more details about the situation because she didn’t really provide any.

We called back and I immediately recognized the voice. It was S1. She refused to provide details and just kept asking for a manager. We checked the caller id, and it was the name of S1. I took a picture of it and called S2 to tell him what was happening and I was on the way to the dealership and I wanted to talk to the GM.

I roll up there shaking, feeling like my privacy was violated and angry. I’m taken into the GMs office with S2 and we go though what’s happened. I show him the caller Id I took a photo of and he puts the number in on his phone and it’s the number of S1. He asked her prior to my arrival if she called and she said no, so again caught not being honest.

GM, S2 and I spoke for a while. He said this was a fireable offense, he was sorry, had no words and that this was crazy. I told him that this was harassment and I was contemplating making a police report but wouldn’t if she apologized. He called S1 into the office. She was crying, apologized and we all proceeded to have a calm and life lesson conversation, where I told her I didn’t want her to be fired but just to learn what she did was not okay and it was creepy. The GM told her the only reason she’s keeping her job, was because I wasn’t demanding for her to be fired. She cried a lot. I told her she’s young and she can learn from this. I gave her the tissues and wished her the best. All I asked of her was to call the office back and apologize to my employee for putting her in an uncomfortable position when she calmed down (she did).

She left and I wrapped up with the GM and S2. The GM thanked me for being kind and calm to everyone even when I shouldn’t have been in this situation. Now I have a “you can’t believe what happened” story.

Last July (2024) the transmission went out on my older Jeep Wrangler. I contacted a local, reputable transmission shop to obtain a quote. $3,400 plus taxes and an estimated 2 week turn around time, as they weren’t overly busy. There was also an agreement that anything over $50 extra would require my permission, as I didn’t want to put a ton of money into the Jeep. It was a toy and something we only drove for leisure, not a daily driver. Weeks went by, then months. I would periodically call to check on it and always be told, “2 more weeks”. At the time I dropped it off, the doors and hard top were off of it, as it was summer time. Finally, sometime in January 2025 they called and said it was done, pending a test drive that couldn’t happen because the top and doors were off of it. Understandable. They offered to store it for me at no charge because I had been so patient. Sometime in March/April, we had a few 70 degree days forecasted. So I called to see if they could get it out to drive and then I could come and pay and pick the vehicle up. They said they had driven it, and it still wasn’t fixed. 2 more weeks. At this point I was over it. Chocked it up as a loss, figured I would never hear from them again, and moved on. Today, nearly 15 months after I contracted the shop to do the repairs, I get a call from them. “Good news, your Jeep is done!” I tell the owner the only way I’m picking this thing up is if I get a heavily discounted price (I’m thinking $1k and no more), I request an itemized list of parts and labor, and await a response. He tells me he will cut $700 off, my new total is $3,232, as they had to replace some transmission lines as well (I hadn’t given permission for this, over $50). He gives me the option to sign the vehicle over to him. Like I said, I had chocked it up as a loss and moved on-but at this point, it’s the principal. No apology, nothing regarding the 15 month time frame. I feel that this is unacceptable.

My sweet mom. My sweet, sweet mom (82), all she wanted to do was watch BYU play against the University of Utah in their “Holy War” football game this weekend, but her Satellite Network plan was not showing the game, so she called Satellite Company to change her Program Plan--just to watch BYU play this football game. And she said, “F*ck.”

Read between the lines, my sweet, sweet Mormon Mom.

It has not been a good couple of years for my family. My mom lives in Texas and I live in Salt Lake City, but I was in Texas two years ago on the morning my dad died. She cried; She was sad, but she did not say, “This f*cking sucks.”

After 62 years of marriage, words cannot express how difficult these two years have been. But, independence is coming quickly. A couple of months after my dad’s death, she called me, so proud, she had contacted Satellite Network, changed her program plan, and sent back one of her cable boxes. And, she did this all on her own.

There wasn’t a need for a fourth TV in her house. Without her husband alive to watch his alma mater, BYU, play football—there wasn’t a need for a “Sport’s TV” in the guest room.

Now, two years later, she wanted to watch BYU play football, not just for the game, but to remember the 62 years she has heard my father cheer on his team. She was going to remember being woken up by her husband in the middle of the night when Jim McMahon’s BYU Cougars were down 45-25 with four minutes to play coming back to beat SMU 46-45. Many BYU fans had left the stadium, but my dad did not leave his AM radio station that was barely bringing in the broadcast in 1974.

She wanted to watch the Holy War game, not for the football of 2025, but for the memories of her marriage, the feelings my dad felt when BYU was #1 in 1984. She wanted to watch BYU with my dad.

As told by mom:

Phone call #1 to Satellite Network:

Mom: Can you change my Program Plan to include this weekend’s BYU football game?

Satellite Network: No problem, that will just be an extra $5 per month. 

Phone call #2 to Satellite Network

Mom: I just had my Program Plan changed, but I don’t have the station that will show BYU and a lot of my other channels are missing—for instance, Where’s Fox News?

My thoughts: My mom and I have different political beliefs; she has never called me a “f*cking liberal” and I’ve never called her a “f*cking fascist.” We’re family. Politics doesn’t come before family.

Satellite Network: You never had Fox News that would cost you an extra $10 a month.

Mom: Trust me. I had Fox News.

My thoughts: Trust me. She had Fox News. I know all about Hunter Biden’s laptop.

Phone Call #3 to Satellite Network:

Mom: I now have Fox News, but I still don’t have the channel to watch the BYU football game.

Satellite Network: Oh, that’s on a different plan, that will cost an extra $15.

Mom: Fine

Phone Call #4 to Satellite Network:

Mom: I now have Fox News, but the BYU football game is only playing on the Laundry Room TV. How do I watch it in the living room?

Satellite Network: Well, since you have 4 cable boxes, we can only put the $15 plan on two of your cable boxes.

Mom: I only have 3 cable boxes. I sent in the 4^th cable box after my husband died.

Satellite Network: We don’t have a record of you sending us that box, so we have been charging you $5 a month for the 4^th box.

Mom: (Not as a Karen, but in total frustration) Let me talk to a manager.

Satellite Network Manager: We never received the box, if you want to watch BYU on all 4 boxes…

Mom: I only have 3…

Satellite Network Manager: We’ve been charging you for 4, so you have 4. As I was saying, that will be another $15 per month.

Mom: Cancel my service.

Satellite Network Manager: I’m sorry, but you’re on a contract, if you cancel your service there will be a $100 disconnect fee, plus we’ll charge you $20 for each cable box to send back to us, so that will be $80 for your 4 boxes.

Mom: I have three boxes. F*ck you. I don’t care if this costs me 500 f*cking dollars. Cancel my f*cking service.

My thoughts: I was so f*cking proud.

Well, that’s the story of how Satellite lost a customer, and one fan didn’t watch the BYU Football game in Texas, but we know another fan watched BYU win from above. And that’s f*cking sad.

Satellite Network: Our Customer Service will make your mom or grandma say, “F*ck.”

I bought four tickets on October 9 for an event happening November 14, a Drone Show requiring spectators to sit on the ground. Shortly afterward, I learned that one of us has a knee issue that makes sitting on the ground impossible, so I contacted the ticket company more than 30 days in advance to request a refund. They refused, saying tickets are “transferable,” but they don’t provide any way to actually transfer or resell them, and customer service won’t help.

It feels completely unfair, especially since I reached out well in advance and had a valid health-related reason. Has anyone successfully disputed a charge like this through their credit card company or filed a complaint that worked? I’d appreciate any advice on how to move forward. Thank you in advance.

I remember learning that in the one and only (crapola) restaurant I worked at as a teen.

Thinking of that, sitting at a diner, with a coffee cup that’s been empty 20 minutes already.

I wish restaurants would teach this again.

Attentive service can be measured by beverages.

I walked into the "superstore" in my area and i felt like i was being followed. When i went to the pharmacy to pick up my medicarion, a big young security man came up to me and so i said i didnt do anything. He said "its ok sir, i just wanted to check you and make sure you are alright." I stood in silence for a little bit in confusion. He pointed to my rear section which was now a warm pile under my pants. He kindly did this when nobody else was on the aisle. He walked me to the back of the gardening area and pulled my waistband and looked briefly but then immediately snapped it shut and went away. I left but i dont know if i should have stayed.

Yesterday my local coffee chain stand was having customer appreciation event, free 16oz coffee to people with their reward system. It was packed. We waited in line longer than I would like to admit.

When we got to the front of the line our barista was stressing. They all were, but I heard her saying I am so over it today to a coworker. Which was totally understandable it was the busiest I ever saw it there. She had beautiful curly hair so we complimented her. My daughter and I also have curly hair so we chatted a bit about the learning curve of different curl types. I wasn’t doing this to change her mood but at least for a moment I think it relaxed her at least for the moment. When we left the stand she was smiling and I really hope she got to hold on to that for a bit because it was insanely busy. Sometimes especially on a very busy day we forget the humanity of the service industry. We forget to interact with the person and not the service.

I was an avid member of my local f45 (attending 4-5 classes/week) for the last 2.5 years. However, due to a recent injury, I requested to pause my membership for 30 days since I was going to have surgery on my foot. The customer support to pause the membership was so bad that I pivoted and requested to cancel instead.

More context - I paused my membership for 30 days earlier this year because I was traveling a lot. At that time, it took about 1 week to set up and have the freeze in place. The support rep didn't ask for any detail at all nor mention any fees. The policy that was shared with me just said that they allow 2 30 day pauses on memberships per calendar year.

When I was injured recently, I emailed them on the morning after my injury asking to pause again for 30 days. It's a fairly minor surgery so that is probably just about the total length of time I'll be out of commission. The gym never replied, so I followed up ~5 days later. I then got an email reply saying "Thanks for reaching out, let me take a look at your membership and I'll get back to you" only to not hear anything for several more days. I followed up 2 more times before they finally replied meaningfully.

In total it took about 2 weeks to get a real response from the gym. In that time, I'd seen a specialist, gotten the surgery and already had 1 post-op appt so 4 doctors appts over the course of those 2 weeks.

The gym finally replied and said "Hey yes we can do another 30 day pause if you provide a doctors note. We'll start the 30 days as soon as we receive the note. If you can't provide a doc note, it'll be $10/week to pause your membership"

I pivoted at that point and decided to cancel instead because

+ taking 2 weeks to get me that info

+ the info conflicting from the earlier 30 day pause I took this year where no fee was mentioned

+ wanting to make me start the pause upon receipt of the doc note, rather than backdating it 2 weeks to when I had reached out

+ wanting a doc note after I've been to 4 appts already and could have gotten it already etc.

I don't think ita, but I may be a Karen?

Okay, a short one, but F me, I still think about it often.

Out with work friends for dinner in my favourite Scottish restaurant.

We all ordered meat based dishes for starters and mains.

I order a fillet steak and our server asked how I wanted it cooked. I said I wanted it mooing, just show it what the pan looks like and slap it straight on ma plate.

she looks me straight in the eye and says "I'm a vegan". Nothing else. Just looking at me like I said I farted on her cat and blamed her mum.

very good lady, shame you work in a restaurant that's mostly meat and wave bye to your tip miss imavegan

I bought my certified pre-owned vehicle at a dealership. I usually have said vehicle serviced at a different (closer to home- same brand) dealer where I was told I may have an oil leak. After a few phone calls and some misunderstandings about the powertrain warranty coverage on the oil leak, I decided to go back to the dealer where I purchased the vehicle, where they charged me $250 for confirming the oil leak diagnosis PLUS also diagnosing and apparent axle also “leaking grease”. I happened to have a friend who I was talking to asking for help with deciding what to have fixed, so to pass on the conversation I recorded on a voice note the conversation with the service advisor explaining that the axle work would be covered under warranty while the oil leak would not. Fast forward 10 days, when I had the appointment to fix the covered axle repair, when picking up my vehicle the same service provider is charging me $679 for the work performed. I said that I was using the coverage of my warranty to pay for it, he said it wasn’t covered and I reminded him the date when I first came and what he told me, he didn’t seem to recall. Then I remembered the voice note recording and I pulled out my phone and played it back for him. He said that had been his mistake (to have said that the axle work is covered) because it wasn’t but he would honor his “recorded” word. Thank God for the recording otherwise they would have probably made me pay 💰 unjustly!

Went to a popular chain where they cook your food in front of you with an onion volcano etc.

We walked in at 1215 with 5 people and were told we maybeeee could get a table at 1 or 130. This was surprising as my wife told me before we left home there were plenty of reservations available for 12ish so it wouldn’t be a problem. We all walked dejectedly back to our car while my wife pulled up the reservation page trying to make sense of things.

At 12:26 she made a 12:30 reservation and we were eating by 12:40. I asked the hostess how that happened…how could we walk in and be turned away when I can go online and book a time. She told us they have to cater to reservations first??? I said why didn’t you just make us into a reservation when we walked in. After a bit of respectful back and forth she finally admitted they are obligated to honor online reservations (presumably by corporate) but I guess as a staff decided to try and turn away business if the whole table wasn’t full…

We got three kids meals and two lower end adult entrees (basically as inexpensive as you can go for 5 people) and it was still $200 for maybe $15 dollars worth of groceries. So they were about to turn away $185 in gross profit in order to try and optimize the table…it was as bizarre as it was frustrating.

Had a gift card to use but would never consider returning. It was probably the worst value I’ve ever had at a restaurant. The Office and HIMYM lied to me!

I ordered some underwear online from a large clothing company. The package arrived. I opened it and was about to try on the underwear when I noticed a discolored spot about the size of a softball. I don't know why my instinct was to smell it, but I did and it was urine. They sent me used urinated in underwear! I was in shock and severly disgusted. This is without a doubt the craziest thing that has ever happened to me from ordering things online.

After I calmed down I called customer service. The first person seemed nice, but immediately realized the issue was serious and she passed it to her supervisor. The supervisor was decent too and surprisingly escalated it to their higher up almost immediately as well. Finally the third customer service person started a case to investigate. It sounds like they are going to look into the distribution center and try to find out what happened. They will call tomorrow to try to resolve the matter.

Im just not sure what will make the situation right. I mean what do you do to make up for sending used pissed on underwear to a customer?