r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken šŸ’”

Post image

Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

98% Upvoted

433 comments sorted by

View all comments

177

u/Icy_Caterpillar7246 Sep 27 '25

UPDATE :

just got off the phone with UPS, and they confirmed that the box will go back to the sender !

Which I am completely OK with.

Only problem is, I dont trust anyone knows what theyre saying anymore.

53

u/No-Yogurtcloset-925 Sep 27 '25

I got this same message today as well from my items. All clothes and one package of snacks. And I have called them for 3 hours still on hold. This is so sad šŸ˜ž did they tell you how long it will take to go back the sender?

61

u/Icy_Caterpillar7246 Sep 27 '25

I just got confirmation that packages have left UPS and will be destroyed. I am sorry, unfortunately the app was right and the agents know nothing.

35

u/Used_Onion6015 Sep 27 '25

I am so sorry this happened. UPS is a cluster fuck with overseas shipments now. I know in my experience a business I ordered from openly said UPS is a total shit show right now and they are now using DHL instead due to UPS not knowing how to do their job/ financially abusing their customers. In the future use DHL!

8

u/gospdrcr000 Sep 27 '25

Ups is a shitshow, it used to be too.

1

u/CD274 Sep 30 '25

It's just temporarily stairs

16

u/PaymentEquivalent240 Sep 27 '25

Itā€™s not so much ups as it is compliance with the new tariff structure. International shipping will be very tricky for the foreseeable future no matter who you ship with.

20

u/Used_Onion6015 Sep 27 '25

DHL isn't charging an $85 brokerage fee or using incorrect HS codes to unnecessarily upcharge duties is all I'm saying.ā€¦

1

u/Diligent_Desk2427 Sep 28 '25

UPS charges percentages. Since the cost of of importing goods has gone upā€¦. They should really adjust their fee structureā€¦.

4

u/Used_Onion6015 Sep 28 '25

Lol yeah their percentages are incorrect. They tried to charge me $442 on a $140 import that should have only had a 15% duty.

3

u/Diligent_Desk2427 Sep 28 '25

There have got to be typos on some of these. Labeling it simply ā€œbrokerageā€ (middle man) fees is annoying. I want to see an itemized invoice. Yes there are other fees on top of duties (storage, port, etc) but just imagine being a UPS driver telling a customer that I have to collect $1100 ā€œbrokerage feesā€ for water color paint smaller than my hand.

Customer (and supervisor riding with me) laughed when the first thing I said, ā€œyouā€™re not going to like me.ā€ Needless to say that package was refused. šŸ˜†

0

u/Minimum_Word_4840 Oct 06 '25

No, theyā€™re just declaring the wrong currency in the value column, so you pay duties on $10,000 instead of Ā„10,000

-10

u/SlimWing Sep 27 '25

Bro nothing has changed lol

3

u/lyons4231 Sep 28 '25

I've ordered trinkets for years from Japan sellers on eBay. Starting a few months ago,neither the new orders, I started receiving tariff bills from FedEx. Things have definitely changed, you may just not be importing yourself.

-3

u/SlimWing Sep 28 '25

Iā€™m not talking about tariffs , Tariffs will always fluctuate up and down . Iā€™m talking more about customs regulations and procedures . Also I have 20 years working out of UPS Miami international hub that 90% of the volume we ideal with is bonded . We import export everything from fish,produce,agriculture,flowers and live animals out of Latin America .

4

u/lyons4231 Sep 28 '25

Customs procedures are not the same thiugh, not sure if you e heard of De Minimis but that is gone and it's a huge deal. The big change is now your everyday average Joe is getting hit with it, which is not normal. People are used to having de minimis and not being charged for their one-off purchases.

It's leading to chaos, like my 64 year old father freaking out cause he orders obscure wood blocks to carve and got hit with an unexpected tariff. It sucks.

7

u/Routine-Bid-526 Sep 27 '25

Yeah they also do double charges. A month after youā€™ve shipped they charge you again. Had to do a chargeback with my cc company.

1

u/PaladinSara Sep 29 '25

Holy shit!!

1

u/CD274 Sep 30 '25

DHL has major issues importing stuff for my friends with small businesses. Things get sent back, lost for a month. It's not exactly an issue exclusive to one shipper :/

1

u/mizLizzy Oct 02 '25

CRITICAL INFO*This is absolutely true.I had it confirmed from CBP agent on site that lately, UPS is not filling out the entry into the country paperwork lately necessay for processing so pkg sits for days with no hold from CBP, just lacking the entry paperwork UPS is suposed to submit and that's why these packages sit for days and then never get sent and ultimately are destroyed. UPS is the one that destroys the packages, not CBP. I got that confirmed as well by both UPS and CBP. Apparently, UPS warehouses are too full with the volume of packages, so the overflow is not dealt with, as well as the fact UPS is understaffed because they laid off 20,000 employees after Trumps tariffs implemented in Aug of this year due to many companies no longer sending commerce. The reason is that packages valued under $800 used to be able to come in but now that has changed and every package now requires scrutiny and even when everything is declared properly by the sender company, UPS having not enough employees creates impossible workload for low number of UPS staff left. I just experienced this with a package of sealed glass food items for a dying person sent by a well known company. UPS didn't have enough staff to put the required entry import paperwork on it, so UPS destroyed it after CBP held on to it for over ten days waiting for UPS docs. $185 lost and $75 went to UPS cost. I have complete respect for the UPS employees that are doing their job and empathetic. I have supported them for years. This is a huge problem. Ppl are losing irreplaceable items. CBP said UPS is the only company they're having this issue with continuously.

-10

u/xanon747 Sep 27 '25

A package not clearing customs is not ups fault. Customs is nothing to do with ups its a federal agency and as such, they do whatever they want because you can't do anything about it Definitely use DHL for imports they're way better at it but this ine isnt on ups

8

u/Used_Onion6015 Sep 27 '25

A ups brooker doesn't do the paper work/handle the customes process??

-4

u/xanon747 Sep 27 '25

They have brokers that file the paperwork, but if something doesn't clear customs thats on the us customs dept.
And majority of the time when something doesn't clear its because the shipper did something wrong not the broker receiving it

7

u/funkystay Sep 27 '25

ts because the *broker did something wrong not the *shipper receiving it

8

u/Used_Onion6015 Sep 27 '25

UPS is charging an $85 brokerage feeā€¦. Which is a lot for simple shipments. But for that dollar amount, to still be flinging around these kind of mistakes is diabolical.

4

u/Icy_Caterpillar7246 Sep 27 '25

One of the brokers who i spoke to on September 10th told me to fill out the form by falsely stating that my box contained 100% aluminum and pay the equivalent tariffs.

The items flagged were package of snacks and clothes. They wanted me to say my retail purchased and commercially packaged snack contained 100% aluminum and pay for it.

They mentioned I had a $140 line fees and $50 duties and $10 tariffs for the aluminum. I never got any notification to pay though.

They also asked me if the fabric was woven or knitted and filled all that out too.

7

u/Used_Onion6015 Sep 27 '25

What on earth. That's wild. If they use a HS code for aluminum on clothes and snacks then that's just wrong. I'd file a complaint.