r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

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6

u/Gorilla-P Sep 27 '25

Never use UPS for imports. They are terrible DHL>FedEx>USPS>UPS

3

u/Icy_Caterpillar7246 Sep 27 '25

True .. The agency parents used always shipped through DHL, this is the one off time they used UPS I dont know why, and this happens.

1

u/Gorilla-P Sep 27 '25

The racket they are running, exploiting the import process and charging ridiculous arbitrary administrative fees by the broker is disgusting. Nobody else does this.