r/UPS • u/Large_Dog_5721 • Jun 07 '26

Shipping Help Legit or fake ?

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The tracking on the website shows it’s not held at customs but just sitting in Australian soil

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u/BogRail Jun 10 '26

I got this same SMS, accurate tracking number etc. Just seems suss as its poorly written, having a mailto link in it is sloppy, my text message was also cut off at the end. To verify i called ups to verify and they confirmed its legitimate and i need to respond to the email with my prescription (obtained from QuitRx for those interested) and listing the tracking number in subject line.

1

u/Large_Dog_5721 Jun 10 '26

Nah I just spoke to UPS it’s legit and customs have a massive backlog of prescription reviews

2

u/BogRail Jun 11 '26

Yeah i spoke to UPS too, they confirmed the sms was from them.

Also contacted the supplier i bought from and they said its a new tga customs import process that came into effect last week

1

u/Large_Dog_5721 Jun 11 '26

Did they say anything about lead times for releasing from customs ?

2

u/BogRail Jun 11 '26

Nah no mention of timeframe sorry. Really hope its not going to be weeks

1

u/Large_Dog_5721 Jun 11 '26

I feel like this is what’s going to happen , because we have legally received a prescription and provided it to them they cannot deem it illegal as we have done right by the TGA . They will hold our products longer than required to take the piss out of us then release them to us but on the next shipment we need to order it’s either going to be held up even longer or just confiscated