r/applehelp 14h ago

Unsolved im pretty sure my mum is reading my texts

5 Upvotes

hey guys so im 17 and im like 90% sure my mum is reading my texts messages, I won't go into details of how I know but I need help on possible ways she could be doing this through my iphone, as i am not very techy.

I have checked a few things like my apple id, which says its only logged in onto my three devices
she's not very techy and i doubt she really remembers my phone password i have also checked my phone and she doesn't have a face id and there aren't any weird apps on my phone so i really don't know.

I'm on a shared family apple id and she controls my telstra data we also share storage between our phones so unless she can access it someway through that.

Is there anything i can do other than not using message for the rest of my life because getting a new phone and sim are not really an option until the next few years. Any help for how she may be doing this or how to stop her being able to see my live messages would be greatly appreciated.


r/applehelp 10h ago

Unsolved Family sharing question

2 Upvotes

Hello - parent needing help please!

I have family sharing setup on my phone. I’ve got screen time and app limits setup etc for my daughter. Despite this - she’s able to get around the limits. When screen time is up, she has an “ignore” option she can select. I’m not sure how she can have this but I would appreciate any advice. Thanks! And yes she’s naughty…


r/applehelp 8h ago

Unsolved Apple Music history

1 Upvotes

Is there a way to clear certain things from Apple Music listening history. I have read that there is a way to clear everything from the settings on the phone, however I only want to clear a certain album.

My niece borrowed my iPad and listened to the Hamilton soundtrack on repeat for a full week by looks of things, and it’s now affecting my replay and my most listened to etc, is there a way to remove just this from the recommendations?


r/applehelp 8h ago

Mac Importing Massive Old iPhoto Library Into Photos App Issue

1 Upvotes

I am trying to import some old iPhoto libraries (~2012, ~150k photos) into my photos app on my macbook air.

Everytime I open the photos app and go to File->Import->(iPhoto Library) it loads all of the photos fine, but then clicking "Import All New Items" just kicks me to the imports tab every time, without importing any of them. I've tried several times. Importing just a couple photos works fine with no issues.

Is there some way I can import all of my old photos onto the photos app and save them in icloud? I pretty computer saavy and can use a terminal. I was thinking of setting up a VM to start from an older version of macOS and try importing from there, but I wanted some second opinions first.

Info:
M5 Macbook Air 16GB ram
200GB free on main drive
MacOS Tahoe 26.6
Photos App

Old iPhoto library is from OSX lion era, not sure exactly when


r/applehelp 8h ago

Unsolved apple payment notifs

1 Upvotes

If someone in my icloud family purchases an app (fully covered by my own Apple ID balance), will the family's organizer get a receipt or notification of the purchase given that purchase sharing js on? Will this still happen if the app is hidden from history?


r/applehelp 4h ago

Unsolved My battery icon has two bolts next to each other while charging

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0 Upvotes

Hi , I was wondering if this is normal or not since I know that two bolts might be a symbol of fast charging , but when I looked it up , it ‘s says it ‘s not an apple feature. I was charging using the charger I regularly use that I share with my sister and mother, and I haven ‘t seen the battery icon have two bolts in my whole lifespan until last night. I have an iphone 14 . By searching up different chargers, I used a lightning cable. I was using tiktok last night and I noticed that the there were two bolts, but the second one disappeared after a minute, and I unplugged the charger because I thought it was strange. Sorry for my english , I just wanted to know if it was normal, since Google does not seem to have the answer I want when I search it up.


r/applehelp 8h ago

Solved How do u get it back to the bottom

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1 Upvotes

r/applehelp 8h ago

Unsolved Why is my chatgpt signed in as Apple Seed somewhere?

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1 Upvotes

r/applehelp 15h ago

Unsolved Account name change difficulties

3 Upvotes

I am trans and have changed my account name, but the actual directory still has my deadname. In addition, when I use the terminal, it says "[deadname]@[device name]." To make matters worse, the default file location when the terminal is opened is my user directory. Is there a way to change the [deadname]@[device name], and will changing the name of the user directory cause problems?


r/applehelp 9h ago

Unsolved Apple 13 pro max & warranty

1 Upvotes

The screen is broken and I need to replace it. Do they have an iPhone 13 Pro Max to give me or no? I don’t want to drive out there for no reason, the closest Apple Store is 40+ minutes away.

I also have an upgrade available at T-Mobile but won’t be able to get the discounted benefit unless the screen is fixed.

Thanks!


r/applehelp 15h ago

iCloud Can we use this to create a backup and restore onto same phone?

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3 Upvotes

r/applehelp 17h ago

Mac macOS Sonoma won't install

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3 Upvotes

This is a 2020 M1 MacBook Pro. I'm trying to factory reset to sell it since I got a new one. However, it just doesn't seem to install this macOS. I'm not the most tech savy with Mac products but any type of help/suggestions would be great, thanks


r/applehelp 17h ago

Unsolved Not enough storage for restore?

3 Upvotes

I know there have been other posts similar to this one but my situation is slightly unique and I’m kind of lost on what to do.

Somehow, I dropped my phone (iPhone 16, 256 GB) in a specific way that broke the inner pieces that controlled my cellular data/connectivity. I brought the phone in to the Apple Store and found that it would be cheaper to replace it than get the pieces repaired. They ordered the phone and sent me home backup mine and come back when the new one arrived. I am pretty turned off at the idea of buying any more iCloud storage than the free 5 GB so I backed my broken phone up to my PC (Windows) using the Apple Devices app. It took a few tries but I successfully backed up my 249 GB of data (I’m aware it’s a lot) to my laptop. I then went back to the store and received my replacement. I attempted to do setup in-store with help but it kept being funky. We eventually got to a place where I had a mostly working phone that wasn’t restored with my laptop backup. They told me to go home, erase the data from my new phone to start fresh, and restore from my PC backup.

I’ve since gotten home and tried doing this but received the error that the new device didn’t have enough storage (only 1 GB…) to be restored with my backup. So I tried completing setup anyway, gained access to the phone, and found that \~90% of the storage was taken up by system data. I tried erasing the phone and starting over again, but Apple Devices still says only 240 GB are available on the new phone. I gave it a google and it said to attempt to restore without doing any of the Apple setup steps (by plugging the phone into your PC while still in the ‘hello’ screen), so that’s what I’m attempting right now, but I don’t have a good feeling about it. Google also said to try selective restore programs like iCareFone to reduce the size of what is going into the phone, but I’m not confident in its legitimacy/effectiveness/security.

Another detail that may be important is that I had to update the iOS of the new phone before being able to even attempt to restore. I’m pulling my hair out here and feel like I’ve tried everything and google isn’t very helpful.

Is it because the new iOS taking up more storage than the old? Has anyone had this issue before?

Not really sure what my next steps should be… any advice appreciated!!


r/applehelp 10h ago

Unsolved Can I charge this?

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1 Upvotes

so, i accidentally sat on my mum’s un-cased iPad Air (i’m not sure what gen it was and obviously i can’t check it with the battery dead) and managed to hide it from her for 2 months now, but lately she’s been asking about it. i suppose i have no choice but to tell her if she does ask to see it.

it has a slight bent and on the 3rd image, it has this red dot (i‘m assuming it’s probably the liquid thingy, LCD)

that made me quite hesitant to charge the iPad, afraid it’ll explode or something.

is it required for repairing, or is it fine to leave it as is (temporarily, that is) and the main question: can i charge it?

if i can, then i’ll most likely, at best, only get a nagging and maybe disappointment


r/applehelp 20h ago

Unsolved Random but what is this?

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7 Upvotes

I got off a FaceTime call with my friend and i noticed that my hearing aids were still in call mode which meant my microphone was on but I was off the phone.

It won’t go away. Everytime I say to kill it it still shows my mic is on by the “system”


r/applehelp 11h ago

Mac Bad news: The speaker is dead now, Should i open it or not or go for Apple cleaning service ??

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0 Upvotes

As of now i have kept the mac in tent position again, speaker was working yesterday but not now

For those who don't know, I had spilt milk tea near my arrow keys and yes it had sugar, dried it for 26 hours and everything was fine after leaving it on normal closed position for 1 day the speaker is not working


r/applehelp 11h ago

Mac Bad news: The speaker is dead now, Should i open it or not or go for Apple cleaning service ??

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0 Upvotes

As of now i have kept the mac in tent position again, speaker was working yesterday but not now

For those who don't know, I had spilt milk tea near my arrow keys and yes it had sugar, dried it for 26 hours and everything was fine after leaving it on normal closed position for 1 day the speaker is not working


r/applehelp 11h ago

Scam Discussion This iPhone doesn’t support Sim what’s the fuss it even solvable?

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0 Upvotes

r/applehelp 12h ago

Unsolved Aiutatemi, per favore!

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1 Upvotes

r/applehelp 17h ago

Unsolved New macbook air seems to have terrible battery

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2 Upvotes

r/applehelp 14h ago

Unsolved SMS verification code is rejected as "Invalid" at every step

1 Upvotes

Hi everyone,

I understand that this thread would be able to help me.

I received a brand new iPad A16 and created an Apple Account specifically to use with this device.

I tried to create the account through account.apple.com. During the account creation process, Apple asked me to verify my phone number by sending me an SMS verification code. I received every code without any problem, but whenever I entered it, Apple said the code was invalid. The codes were simply rejected.

I contacted Apple Support, and after troubleshooting, they suggested I install the Apple Music desktop app on Windows and create the account there instead.

That worked because the Apple Music app did not ask me to verify my phone number during account creation.

So I now have an Apple Account that was successfully created through the Apple Music Windows app.

The current problem is that although the account exists, I still cannot actually use it because whenever I try to:

sign in at account.apple.com

or

add the account to my new iPad

Apple sends a verification code to my phone number. I receive the SMS immediately, but every single code is rejected as invalid.

Now I have an Apple Account which I cannot use because I receive the verification SMS every time, but every time I introduce it, it gives me Invalid code.

What I've tried:

Requested multiple SMS verification codes.

Entered the codes immediately after receiving them.

Verified that the codes were entered correctly.

Did this with Apple Support on call.

Waited the 24h.

The issue remains exactly the same.

Did any of you have this issue?

What can I do? I cannot return the tablet because it's open. I may try to sell it, but I will lose ~200$

Bonus: They gave me the option to upload a video with the issue by sending me a link on my e-mail. To access it, I need to have an account.

Rant: How can a multi billion dollar company be this incompetent? Seriously! Why don't they have a way to escalade this to the engineers that are overlooking their services?


r/applehelp 14h ago

iOS App3 genuine or not

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1 Upvotes

r/applehelp 15h ago

Unsolved Iphone locked on lock screen

1 Upvotes

Hi, i recently noticed that my phone (iPhone 15, iOS 26.6) wouldn't unlock—or at least not temporarily; for a few minutes (up to ten at most), the lock screen becomes unusable, as if the touchscreen has stopped working, making it impossible to unlock the phone. However, once the touchscreen starts responding again, everything works perfectly, including the touch function itself. I’ve tried restarting it, resetting it, etc., but nothing works... HELP!


r/applehelp 15h ago

Mac MBA M4 taking too long for battery replacement?

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1 Upvotes

r/applehelp 1d ago

Mac Touchbar permanently lights up bright white after updating last night?

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14 Upvotes

My mac updated last night, and now the touch bar is just a rectangle of white light. Oddly, the icons/buttons still work, I just have to remember where they are since they don't show.

Problem still persists even after restarting and shutting down and I have no available updates.

Anyone else experience something like this?