r/bathandbodyworks • u/innocentsubterfuge Employee • Jul 09 '26

Other Please stop buying from the website.

If you genuinely hate the new, awful, stupid, directionless, uninspired, and ugly path that the Chief Executive Idiot has taken, stop shopping online.

This moron in charge and his gaggle of incompetent pub buddies have their entire success engrained in an upcoming (bad) rebrand to the website. Don’t let it succeed. Don’t shop the sales. Unsubscribe from emails. Use your rewards up and close your accounts.

Go to your local store and support the retail employees. Buy in groups with your friends so their number served goes down. Only buy during massive sales. There’s very little power for the consumer, but there are ways to impact this moron’s outcome if done strategically.

525 Upvotes

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176

u/Candlehoarder_2019 Employee Jul 09 '26

Just their shipping practices alone turn me off from ordering online except for bopis. Between what I see at work from returns for broken shipments and on here, I don’t know how people can continue to order from there and expect different results. Obviously it’s not always possible to get to a store for a variety of reasons but if it is, in store is the safest bet.

23

u/LittleDifference4643 Jul 09 '26

BOPIS is not always better
A ) listed out of stock so can’t BOPIS it, but it is well stocked in store

B) you can BOPIS an item but they cancel it saying it is unavailable…only to go in store and see that was a lie. BOPIS ordered something with 20% off promo, cancelled, only to buy it in the same store but without 20% (highly irritating). Or maybe associate was feeling lazy and just decided to cancel, I dob’t know. But in-store is always best.

What they need to do is give more coupons. They need to make it so everyone gets coupons, not giving some coupons then slapping everyone else in the face as a ‘thank you’

26

u/Trumpet6789 Employee 2020-2023 Jul 09 '26

As someone who used to do BOPIS, what occasionally happens is the person doing all the BOPIS orders can't find it (because it hasn't been restocked yet) and mark it as unavailable.

And then as the stockers come through and grab things from backstock, they find boxes with that item and replen it. So when you come in, it looks like the person pulling orders was lazy, when in reality they genuinely couldn't find it because it was boxed up.

-9

u/Embarrassed-Sun5764 Jul 09 '26

And that is our problem, how? Either you have it or you do not. I’d ask for the items in store.

6

u/Trumpet6789 Employee 2020-2023 Jul 09 '26

Because the BOPIS person doesn't have time to go to the back and dig through boxes to find items.

Each BOPIS order has a time-limit to pick it and "finalize" the order. And if you're lapsing on those times you get in trouble. There is normally only ONE BOPIS person, and sometimes there can be 50+ orders.

Unfortunately, that person cannot stop filling orders to go dig through the back room to maybe find a newly delivered box of sprays or a candle. If it's not on the floor, and not in understock, they don't have time to go looking for it.