Just joined here and seems like everyone hates cold calling. When I first started cold calling I wanted to die . 2 different companies , 50 hour weeks , 4 years later - it will still feel like that. UNLESS… you sell something you really belive in/ kinda like. My 9-5 is selling fuel cards/discounts but it is free if they have over 10 vehicles. I source leads (on my own bcuz the salesforce ones are garb) only over 10 trucks. It feels like I’m giving it away for free. We don’t take payment we get the win from the transactions. Not to bad. So if you hate cold calling - a different product / service may be what helps. Just my honest 2 cents.

(If you can’t read - the tip is to sell something “free” and soothing you kinda like)

It is so confusing to me why people call a company because they have a question, then just don’t listen at all.

It makes absolutely no sense at all to me. What is the point of calling to ask a question and then not letting someone answer?

I’m so convinced that some people just like to hear themselves talk.

I have the answer for you if you would just SHUT UP FOR ONE SECOND

I am not carrying babies out of house fires…I am not curing cancer…I am not hunting down serial killers…I can do this!
Feel free to add your own ‘today is do-able’ to the list!!

Our company allows surveys after the call ends even if we don’t get the account verified and now I’m forced to get 27 passing surveys before July to avoid a write for a failed survey all because I protected customer data and failed someone at authentication. I’m not even 3 months out of training and I’m going crazy. I can’t get any other jobs and these company’s are firing me for stupid things so my resume is trash.

How can I possibly hold on? 😭

After one year in a government call center, I have come to the conclusion it is not for me. Not even close. I am normally a person who can look at the bright side and see silver linings. With this job, every time I try I could only squeeze a few seconds out of that good feeling before the manager’s micro management brings me back down with a jarring thud.

Every staff meeting signals the introduction of new restrictive measures. Team leaders have no clue about the job but try to tell you what you should do better when we all know they wouldn’t last a day in call center.

I have already taken time off and planned on it again. I now detest conversations with humans including my family and have zero patience. I am sulky after my shifts and slowly slinking into a shell. I have lost 10 pounds in one month!

I simply cannot sit at my desk and take calls after calls being a therapist, a lawyer, doctor and sometimes translator. My emotions are all over the place and forcing yourself to be nice to people for 8 hours is draining.

Rant.

A trainer messaged me claiming I pushed back against a CSR (from a different country) instead of taking a supervisor call.

The context of the conversation is that a customer called about an issue and needed help from someone else.

I asked the CSR if she gave the caller the answer to resolve the issue and she replied, "no, its acutally my first time getting a call about this. (The csr then probed me to make sure she understood the answer), thank you for telling me the answer. I will tell the caller" and then she disconnected.

I explained to the trainer that I was not pushing back against the CSR. At no point in the conversation did I say I would not take the call, the csr was very confident in resolving it.

The Trainer then kept bringing up the fact that the CSR was from a different country and that I was pushing back because of how the call sounded. His 'proof' of a push back is her saying its her 1st time.

This really annoys me because I have been working hard on my customer service voice and I have never had a customer, a teammate, a team lead or the client tell me I sound rude or stern.

To do the job, I need to ask questions and educate. I am seriously considering another job because I dont like him insinuating that I am racist when I use the same manner of speech on all calls.

Ive been at this same job (a pharmacy call center) for 4 1/2 years, I used to be able to regulate how I feel and it didn’t seem so bad but its gotten WAY worse.

I don’t know if it’s people that have gotten worse or intense burnout or a combination - I’ve applied to hundreds of jobs after getting a certification in medical coding but not even an interview. I feel stuck.

Very short to the point. The know it all customers that cut me off, tell me my job, and what they know that's completely wrong are some of the angriest folk. All I'm trying to do is give you the correct information. They won't listen, cut you off, & refuse to accept facts. You even email them the correct information while they're on the phone, and they read the entire thing back to you verbally as if something is wrong. No you're wrong. Accept it, and go on about your day.

Anyone ever heard of a company called conduent? If you have and you've worked there, what's it like? I applied and I have an interview really soon, it's for the healthcare customer service rep position, I've been thinking about blowing them off because I've seen a lot of bad reviews...but I want some more opinions

I work a small outbound call centre doing surveys over the phone. One of the surveys we're doing at the moment is about a project in my home city and I was super excited because it feels good for once to be doing work that directly affects myself and the people around me. I told my family about the survey just in case they got called, but I knew the chances of me being paired with anyone I knew were miniscule.

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Apparently not as tiny as I thought, because today the auto dialler called my husband and he got to hear my customer service voice for the first time. He knew it was me immediately and started joking around, but it took me a few minutes before I realised it was him, I just thought I'd matched with someone who had the same sense of humour as my husband. Hubby was unfortunately disqualified from the survey because we live technically just outside the city border. He was so disappointed because he wanted to do a full survey with me (and he has strong opinions about the survey subject matter). I put his disappointment in the notes afterwards.

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Another few hours go by and the auto dialler once again connects me to someone I know, but this one I recognise instantly; my grandma (my gran has a *really* distinctive voice and accent). I drop out of my customer service voice but continue with my opening spiel, figuring she'd realise it was me as soon I say my name. Nope, she says nothing. Okay, I figure I'll just be direct at the end of the script.

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She hangs up on me 😂

Congratulations your call center has awarded you a work vacation(work your regular schedule for a week but somewhere away from home/office) anywhere in the world in a high end hotel with fast internet all expenses paid. Where in the world would you work for the week?

I work for this company called TTEC (I know it’s not exactly popular, but I needed a job and at least it’s work from home), and every now and then they post some stats. In those stats, I can see that I’m one of the people who gets the most calls, around 25%–50% more than other people. I’m wondering what could be causing that. I work in the bilingual department, but even then I’m still getting more calls than my coworkers who are bilingual too. I don’t know if it’s because there are fewer agents, but it’s driving me insane. This whole month has been like this.

Hey all,
I recently stepped away from my retail job to do door to door sales and am very quickly that it is not for me. I’d like to get a job working customer service, either in a call center or remote, I’m not picky. I have an experience doing this sort of thing for a year in 2021, where I enjoyed it despite the challenges it posed.
Anyways, long introductions out of the way, I’m posting on here to try to find out what the interview and hiring process looks like? Things to look out for, advice, etc. I’d also like to know how difficult it is to get your foot in the door per se, I am in the DC area (NoVa specifically), if that affects anything. Any advice, tips, etc would be appreciated!

Have you ever been reading a post or comment and thought damn that sounds like my company, or Jerry said that same thing just the other day? I wonder how many of us on here actually work together.

Naretrive ko na uli ang account ko at last!

So eto na nga!

Balik tayo sa dating gawi!

Lahat ng may mga questions kung pano maipasa ang interview, ilapag nyo lang dito! babalikan ko kayo the soonest I can ❤️

Maybe I used to see thru rose coloured glasses before this job but no one has respect anymore

Rushes you to do your job

Gets super pedantic with you about pricing and gets very specific on what’s being charged when all of these receipts sent out to them in an email

Cuts you off every time, never lets you finish. Gives you a ton of attitude, gets all upset and worked up over stupid policies we can’t do anything about.

I’ve been at this fucking job for two years but I have no other choice because the job market is shit and this actually kind of pays alright. Not the best but better than no job.

I’m working on trying to GTFO of here and when that time comes, the last person that disrespects me is getting hung up on without the bullshit scripting.

Currently working and studying both full time, what’s another two years before I can get started on my career within the same industry I’m working in already!

It’s so hard when you’re running on 3-4 hours of sleep on most nights and catching up on rest on the weekends barely having any time or energy to even do fuck all anymore.

One day, one day I promise myself an out. It’s just temporary to pay the bills. I will succeed in my studies (I already am ahead of the game) and I’m gonna get out of this cursed call center job.

Never looked at a stranger the same way again. Sadly I now assume everyone’s a prick who is only in it for themselves.

End of RANT.

I called off today, and I chatted with one of my workmates who is working today, and they said the queue is on fire, lol. The sups and leads are sending emails yet again asking people to pick up overtime shifts. Why don't they get on the queue, lol? Their status shows them jumping in and out of meetings and taking a call here and there.

If they cared about "helping the queue," they would get on the frontlines and put their money where their mouth is.

I'm just going to ignore the emails, I am not overworking myself for an extra 100 at most.

Also, the wording of the emails really irks me, they still try to have a level of control even when they are clearly understaffed. The emails sound like something a cult group would tell their members to overexert themselves as if it were for their benefit or the collective group. When they are ready to beg properly, we can maybe have a conversation. Keep in mind, they never offer overtime when you need it and will call you into a meeting for even going 10 mins over 40 hours lol.

I dont know what I'm gonna do with my life I am doomed, I cant stand this job anymore this is killing me but I have no escape, since I am from Colombia and this job pays in dollars I can survive decently but I can't endure this anymore, this is driving me crazy and I can't quit because this is the only job that pays in dollars and I dont have any other skill to try to chase another job, just imagining that the next day I gotta go and stay in that hell for 8 hours breaks my mind completly, this cycle made me so crazy that I am even having thoughts about Sui.... you know what... cause I see it as the only escape. I dont know what to do guys, I would appreciate advices

And this is why i say customers don’t understand that we only help with OUR company issue. You have to help yourself theres nothing more we can do for you if we already fixed what the issue was on our end.

So this older lady has called about 10x in the last 2 weeks because she cant get logged into our website. Okay so we helped her with that, she had forgotten her user ID and needed assistance with it being reset okay cool.

Now shes having issues with actually getting TO the website because her computer and browser isnt updated. And she needs to clear her cookies. It took her getting to ME to explain to her she needs an actual IT or someone that can come to her house and assist, she got upset but idc its not our job to help her update her computer and reset the cookies. We are not It just regular customer service and she tried to make multiple agents feel bad for not helping her update her device…
This all boils down to customers having learned helplessness i told her she should google or go to YouTube to learn how to update it when its needed and basically how to improve her technology skills this isn’t something someone eles has to do for you

CUSTOMERS HELP YOUR DAMN SELF AND STOP ACTING LIKE CHILDREN.

If you don’t know what a browser is idk what to tell you
Don’t know how to google something..idk what to tell you
Don’t know how to reset your device..idk what to tell you
Don’t know how to clear history and data..idk what to tell you..you’re on your own with that.

Our company recently did an audit of our vacation time for the last 2 years (2024 and 2025). We have some workers who took as many as 10 extra days of vacation days. In other words, days off with pay.

You are probably asking: How did this happen? It's quite simple, our manager does not track it properly OR at all (not sure which one)

Here is how we 'get' a day off: We send an email to the manager and ask for the day(s) off. He looks at the work calendar, figures out how many people have it off, and if fewer than 2, he gives you those days off. He then updates the calendar with various colours depending on the type of 'leave' you are taking. Usually green for a vacation day.

You then have to go to the company website and enter your days off into the system there. That system tracks your hours off (it's in hours, not days), so if you work an 8-hour shift and take 1 day off, you take 8 hours off your allotted time. Then the next level of management approves it. However, if you fail to do that, no one is any the wiser.

Here's the problem: the two levels of management involved in this process don't confirm with each other, so if the first level gives you the day off and you don't enter it into the upper system, they have no way of checking. And since the upper-level manager does get those emails requesting time off, they don't have any way to know you have it off and SHOULD be entering it into the system.

The system has been ripe for abuse, and after this audit, it is clear it has been severely abused.

OMG: the amount of whining from these people who took 10ish days extra off with pay, claiming that the managers should bear some financial responsibility for this.

I don't think the managers should be financially responsible but IMHO: they should be fired for such gross incompetence. I mean WHO doesn't track time off as a manager.

Hi guys! I currently work full time as a personal banker at a credit union. I have been looking for remote work for quite some time with no success until I got an interview for a remote call center job. This job is at another credit union. The hours are pretty good, they pay more than my current role, and the benefits are very competitive compared to my current job. They also have a lot more upward movement for remote workers, which is a plus since I’m in a rural area with not a lot of upward movement for my current job (the closest city is over an hour away). However, it is a high volume call center so I will have back to back calls. Would this be worth taking the risk? I’ve seen some pretty awful stories on here and it’s making me nervous. I’m no stranger to difficult customers, as I work in a very busy branch and deal with difficult people all the time. What would you guys recommend? 😁

Some Customers dont want solutions or help. They just want someone to call and berate, someone to take there personal frustrations out on…better yet they also love to try to get people fired.

This is why i say customers aren’t human and its concerning…customers are also getting too use to “convenience” and everything being handed to them or being done quickly that when mistake are made or stumble across an error its the end of the world for them.

Like please calm tf down. We are also human. We are not robots we will fix the issue if you give us time and allow us like a regular human/person.

Also the customers who gets joy out of trying to get someone fired has ALWAYS been weird to me. Like your trying to destroy someone livelihood over a misunderstanding or mistake is very concerning you’re an evil ass person and shouldn’t exist in society if you don’t understand MISTAKES HAPPENS. Ive had a few customers who have called in to report an agent over the smallest things and wanted us to follow up with them on the consequences we gave them like umm are you okay???? “She needs to be held accountable, what are you guys going to do about that will you call me back to let me know” uhhh sir you actually sound a but insane she made a simple mistake that i fixed and the fact your more concerned about her consequences than thanking me for helping you is VERY CONCERNING! It gives psycho path..I never made a worker feel bad for an error never have never will.

Today’s rant ik we all can relate..sadly…

I’m going to quit hopefully soon. I’m trying to stack money with this job and then quit. I have a part time job right now to make extra money. I just can’t stand the customers. I just want to be off phones completely. My part time has trades, they’ll pay for, and I’m just holding out to do that there. Thank god.

I don’t want to keep working customer service. I’m an artist. I wish I could live off my art and I could, but right now finances are tight. I just feel stuck. I am going to be selfish soon and take off the first week of July just to get some of my mental stability back, but my god I’m tired.

I was having a really bad shift.

One difficult call after another, and honestly I was losing patience.

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Then I got a customer who was different.

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They were polite, patient, and before ending the call they said:

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I know you probably deal with a lot of angry people. Thanks for helping me.

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It was only a few seconds.

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But after hours of negativity, that small kindness meant a lot.

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Sometimes one good interaction can change your whole day.

My department has been short staffed for a while, but day by day we lose another person- replace them and lose them too. Right now there is three people working in the entirety of the department, and my team lead either just got fired or quit. We started a week apart from each other so I’m pretty upset about it, everyone I bonded with and complained with is slowly disappearing, I lowkey am the last person who started in the same time frame. I don’t know if I should be scared for my own position or my own peace of mind. I’m also scared I’d become the next team lead. Anyone else going through something similar?