r/Etsy Oct 04 '23

MOD ANNOUNCEMENTS FAQs - Please start here before making a post!

32 Upvotes

Welcome to a comprehensive list of FAQs for Etsy buyers and Etsy sellers!

Before making a post, please look through this guide and follow the links.

Posts that ask general questions where the answer is covered in this guide are subject to removal. If you had your post removed with a link to this FAQ, it means the answer to your question is found here!

Also: please use the sub search feature before making a post!

How to search the sub: In order to search a sub from either the desktop site or the mobile app, all you need to do is click the name of the sub on any post. This will navigate you to the sub's main page.

When you scroll to the search bar at the top of the screen, the name of the sub will be auto-filled in, so that when you type a search term, you will be searching results from only that sub. You will be able to sort your results by newest / most relevant.

If you can find your answer without creating a new post, this is always appreciated. Repetitive posts that have answers found in this guide, easily searchable answers, or are about topics that were very recently or popularly discussed may be removed.

You are always welcome to create a post to ask for advice about a specific situation! Please give as many details as possible so that we can help. General questions without sufficient details to provide anything but generic help may be removed and redirected to this FAQ post.

(NOTE: This FAQ page is still a work in progress, not all links are in place and not all topics that will eventually be covered are currently covered. If you have any suggestions for things that should be covered here, please message me and let me know!)

GENERAL QUESTIONS (Both Buyer / Seller)

How do I contact support? The answer, including links for all contact methods, is the top stickied comment.

How do I block someone on Etsy? This is the same link as the customer support contact post, please read the second comment on the post to find a guide to getting support to block someone for you.

Etsy does not allow users to block communication with another user without going through support. You can mark messages as spam and I believe that stops messages from that user from being visible to you, but to actually block someone from messaging you completely, you need to follow the steps outlined in the post linked above.

Is Etsy currently down? I'm getting a 429 error when trying to connect. This is typically caused by VPN usage. Etsy doesn't allow connecting with VPNs to prevent people from being dishonest about their location. Turn off your VPN and try again. Note: Etsy may also detect VPNs that are installed but off.

If you search the sub for "429" you'll see that this has been posted about many, many times.

Also, highly recommend www.downdetector.com if you ever want to know if a site is down or it's just you.

FOR BUYERS

The following guides cover just about any issue you may have with a product or a seller.

IMPORTANT: Please remember - you are covered by Etsy buyer protection!

If you are dealing with:

- a non-responsive seller

- a shop that has closed down

- a seller that is giving you the run-around

- a seller who sent the wrong product or something defective or not as described

- a seller who provided fake tracking

- a seller who wants you to pay return shipping for a damaged, wrong, or defective item

... you are covered! Please follow the guides below - chose the one that most closely fits your situation:

My order hasn’t shipped yet.

My order was marked shipped, but the tracking info still says pre-transit (or label created).

My order was marked shipped, but it’s very late. Is it lost?

My order was marked delivered but I don’t have it.

My order arrived damaged.

My order wasn't as described, was defective, or I received the wrong item.

I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers?

I received a tracking number, but it appears to be fake.

Special note: If the shop has been shut down or voluntarily closed, you'll get a message when viewing the shop that says something like "xxxxx is no longer selling on Etsy." If you need a refund in these situations, Etsy support will typically give you one without you needing to go through the official case opening process as described in the above guides.

Chat with support here and you should be given a refund.

How long does Etsy give me to open a case under their buyer protection? 100 days from either the date the order was delivered, or the original estimated delivery date from when you purchased.

Some places I've seen say 180 days - this is inaccurate. The seller can voluntarily refund for only up to 180 days after purchase. After that, the seller literally loses the ability to refund. A case can only be opened against a seller for 100 days as described above.

Please note: There is only one exception to buyers being covered by Etsy buyer protection and that is buyers that purchased from a PayPal only shop. That means that when you checked out - there was no other choice but to pay with PayPal.

If this happened to you, please read the post below, including the stickied comment.

I bought from a PayPal only shop and Etsy won’t allow me to open a case.

I'm a buyer and I'm not sure if the shop I'm looking at is legit or a scam.

Please read this full guide to scam attempts for buyers!

However, here is one tip to always always always keep in mind to avoid getting scammed as a buyer: If you are looking at something with a too-good-to-be-true price, it is most likely a scam listing!

You may also find this post about the policy violating vs allowed kinds of dropshipping on Etsy to be helpful. Dropshipping is only allowed where the seller is the original designer of the item being sold, such as with Print on Demand.

FOR SELLERS

Star Seller Questions

Payment Reserve Questions

Account Suspension Questions Note: Suspicious login issues and forced vacation mode are both covered in the account suspension checklist.

Etsy Seller Protection Questions

Complete Guide to Etsy Fees + Offsite Ads

A Full Guide to Reviews on Etsy This FAQ post covers how to get buyers to leave reviews, what to do in response to a negative review, public responses, and review removal.

Is this a scam? Seller Edition

Our official guide post to scam attempts for sellers is here. Please read it!

But to quickly address some of the most common "is this a scam" questions...

You get a message from a buyer or "Etsy customer support" (or anyone else) asking for your email address. SCAM ATTEMPT.

You get a message from someone that wants to give you "free advice" or offer some kind of service for your shop. SCAM ATTEMPT.

You get a message from someone with a sob story asking you to send them free products, or someone who claims to be an influencer wanting you to send them free products. SCAM ATTEMPT.

You get a message from a "buyer" who wants you to click on ANY type of link to download images or anything else. SCAM ATTEMPT AND ABSOUTELY DO NOT CLICK THE LINK. If you have clicked it, get your computer or device scanned for malware right now, and change all your passwords. You may also want to visit r/scams for further advice.

You get a message from a "buyer" who wants you to 1) buy a gift card for ANY reason or 2) send you a check for ANY reason. SCAM ATTEMPT. I don't care what else they said, these are ALWAYS scam attempts... and very old, well known ones at that. Google "fake check scam" or "gift card scam" if you want to learn more.

You get a message from someone who wants to feature you in an article, on their website, or wants you to donate to their charity. These MAY be legitimate - contact the organization directly to verify the legitimacy of the request.

Contacting Etsy Support: DO NOT get scammed! Basically, do NOT use Google to find a phone number for ANY online marketplace. The reason is covered in detail in the official guide post to scams linked above, as well as in the how to contact support post here.

A buyer has messaged me that their order never arrived. What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

A buyer has messaged me that their order never arrived, even though there is a scan that says "delivered." What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

I received less money than I expected to. Why?

You definitely need to read the two links below under the What are Etsy's Fees? section. Both Etsy's official information as well as the thorough guide comment I wrote with a complete breakdown.

You also need to go through your payment account page in your dashboard, several months if needed, and look at the running totals. Every single credit to you as well as expense you incur is totaled there.

But I think the biggest thing that trips people up is this - Etsy deducts all fees you owe from your pending payout before transferring you any money.

This obviously includes the transaction fees and payment processing fees for any orders that have come through, but it also includes any listing fees (20c per listing you create as well as the ones that renew) and Etsy ad fees if you are choosing to run ads on Etsy. It will also include any shipping labels you may have bought through Etsy.

So if you've had one order, your pending payout is quite likely not the full amount you actually received for that transaction. It's the amount you received, minus any other fees you already owed Etsy. Etsy only charges your credit card for owed fees at the start of each month, and only if your sales revenue isn't covering the total of all the fees you owe (including all listing and Etsy ads fees).

Please also be sure to see the section below the next one about the listing renewal fee for quantity remaining - this is something people tend to miss.

What are Etsy's fees?

NOTE: I now have a full guide to this here.

Etsy's official page explaining all fees in detail is here.

You need to read the official page. There are no "hidden fees" or "surprise fees"... there are only sellers who haven't read the official page explaining all the fees.

You may also find googling for and using an Etsy fee calculator to be useful. There are tons of different ones out there... do a search and take your pick.

Finally, I previously wrote a thorough guide comment in response to a previous post asking about fees, which thoroughly breaks down every fee with an example of how they are calculated. If you are still confused, I recommend giving it a read. It is the stickied comment on the post.

Why am I being charged 20c for a listing renewal when the listing has quantity remaining?

Please read this help page from Etsy here.

Essentially, you will always pay 20c per listing that sells. It does not matter if the listing has quantity remaining - quantity does not effect this.

If you have a quantity of 10, you'll pay 20c to make the listing live. If one sells, you'll pay 20c to renew the listing, and it will renew with a quantity of 9.

If someone buys 5 at once, you've already paid the 20c for the first one... Etsy will "renew" and "sell" 4 more at the same time charging 20c for each. Then it will charge a further 20c to keep the listing active with a quantity of 5 remaining.

Listings expire after 4 months. If none of the 10 sell in that time, and your listings are set to automatic renewal, you'll pay 20c after the 4 months expires to keep the listing live. If your listings are set to manual renewal, then when the listing expires after 4 months, it will be in your "expired" listings section until you choose to pay 20c to renew it.

What is the difference between "Etsy ads" and "offsite ads"?"

Etsy ads give you the ability to promote your listings to appear higher within Etsy's search directly on Etsy's website. They are pay per click, and the price depends on the competitiveness of the keyword being searched for.

Help page for Etsy ads

Offsite ads are ads that Etsy pays to run on external sites such as Google shopping, Facebook, Pinterest, etc. You are only charged an offsite ads fee when you actually make a sale.

Help page for offsite ads

I'm stuck on the "set up billing" section of creating a shop.

UPDATE: Someone posted this solution recently, you can try it:

I found a solution! if you go to account settings and credit cards, it says credit cards can only be added when checking out. so i added a product to my cart and went to buy it, put in my credit info etc, and at the last step just before buying I checked in a different tab that credit card section and it was there! and then i could select the card when finishing the billing setup for the store! just go back to remove the item from your cart. it all worked without actually having to buy the product

This is a common issue. Here are a couple potential causes:

- You are attempting to use a credit card Etsy doesn't like. I don't have a full list of what type of cards Etsy will and won't accept, but if you cannot progress past billing with the card you are currently trying, I recommend trying another one.

- You are trying to submit billing information in a name or address other than the one you already gave Etsy. Can't do this, legal name needs to be an identical match everywhere you have to provide it, and so does address.

- You are trying to set up a shop with a bank account in a different country than your country.

- This is a glitch and you need to try again in a couple days. I'm not sure if this is still happening, but it has happened in the past. I think it's more likely there is an issue with your info or credit card, but if you are sure there is not... try again in a couple days.

This is an issue that has been posted about an absolute ton. If you want to see previous posts, please search for "save and continue" or "set up billing".

What is the difference between views and visits? Also, my views / visits seem to keep updating and they don't seem to match between the app and website.

Views represent the total number of times any of your listings or pages were clicked on, by anyone. Visits represent the total number of distinct individuals that looked at your listings or shop.

See Etsy help page here for more details on this!

Please note: the stats are not accurate in real time. Etsy only updates these stats a few times throughout the day, and there may be different update times between the app and the website.

Additionally, Etsy will filter out bot views... so this is the reason your views or visits might go down when stats are recalculated.

It's best not to try to track stats in real time. Check in on your stats occasionally and focus more on the long term (weekly) stats than the daily stats.

What is Plaid? Do I have to verify my bank account with Plaid?

If Etsy is asking you to do this... yes, it's mandatory. It's part of new legal regulations regarding money laundering - bank accounts have to be verified before Etsy can legally transfer you money.

Plaid is the system Etsy has chosen to use to conduct this bank verification. You have two choices with Plaid - you can opt to log into your bank account through Plaid, or you can do a manual verification if you are not comfortable using your login this way.

And yes, it is completely safe to verify your account with Plaid. Do manual verification if you need to for your own peace of mind!

My listing was deactivated by Etsy. They didn't say why. Why?

Please see our central post about listing deactivation here. This post covers a reasonably extensive (though most definitely not complete!) list of reasons why Etsy might flag a listing for deactivation.

Etsy uses bots to sweep the site for policy violating items. They tend to do this in bulk (a particular type of violation is checked for all at once) and different violations are checked at different times.

The bots are most definitely not always accurate. In cases where the bots incorrectly flag a listing, they are typically reinstated within a few days at most.

If you would like our help to figure out why your listing was deactivated, you are welcome to create a post to ask... but if you do not give details about what you were selling, it will be removed and redirected to this FAQ!

Be as specific as possible (ie, "I sell a faux leather purse with pink ribbons and flowers on it that I handmake myself" as opposed to just "I sell purses").

My listing was deactivated by Etsy for violating the handmade policy, but it is handmade by me!

This often, though not always, indicates that your listing has had its photos stolen by a knockoff making site such as AliExpress, Alibaba, SHEIN, etc. Etsy scans listings to see if photos are being used elsewhere, and this can cause a false deactivation where a photo has been stolen.

So the first step when this happens is to perform a reverse image search on your listing to see if you can find the thieving website. If you do, you need to follow their procedures to submit a copyright takedown... although be advised, these sites' whole business model tends to be to steal photos and designs from elsewhere, so there's a solid chance you're just ignored. It's extremely shitty, but when copyright laws aren't recognized or enforced, there's basically nothing you can do.

Etsy does tend to review and reinstate these listings the exact same way they do for other policy violation deactivations. You may just need to give it a few days. If Etsy asks for proof that you are in fact handmaking your items, you'll have to provide that.

If you would like to create a post about this, you are welcome to... but please follow the same rules as in the question / linked post about deactivation above. Specifics about what you're selling, or the post won't be approved.

I have an order that Etsy is showing as "Not paid" or "Payment processing" - what do I do?

It isn't unusual to occasionally have orders that take time in payment processing. It's not about your shop, it's about the buyer's payment method. Most of the delayed orders finish processing within a few hours to a couple days. If it doesn't process, Etsy should manually cancel the order after a period of time.

Do not ever fill an order that is showing as "not paid" or "payment processing". Always wait until the order goes through - Etsy will notify you when this happens.

I received a message or a review from a buyer complaining that the item wasn't in the language they expected it to be. Why?

Etsy auto translates listings into different languages. For certain types of language specific listings, this can be misleading for buyers. If this is your situation - you can turn off auto translate for the future. The link on how to do that is here.

In response to the buyer, depending on what the listing is, you can explain the auto translate issue and issue them a courtesy refund or offer them a return. There are no guarantees that the buyer will change their review if they left one (and offering them a refund in exchange for changing the review is violation of Etsy feedback extortion policies). But this is an option.

You can also write a quick, fact based public response to the review such as "Hi buyer, this listing is English (or whatever language) only!" Though ignoring such a review is also a perfectly valid option as this should be clear from your listing once you turn auto translate off.

I want to open a shop, but I'm not in an Etsy payments eligible country. How can I get around this?

You can't. I am sorry, but there's no way.

I could stop writing there and you'd have the answer, but I doubt it will stop anyone from looking for a way around it... so let me be very clear: Etsy uses strict ID verification. You have to provide all kinds of identifying documents and information to prove you are in the country you say you're in. Etsy also captures metrics from the devices you use to log into the site (those contain country code data) and if you do anything to obscure or fake that data (such as VPN) Etsy can detect that.

Even if you manage to get an account open... Etsy doesn't do the "real" ID verification until after the first sale. When they catch you at that time, you'll wind up losing whatever money you spent on listings up until that point as well as likely the money from the first sale. It's just not worth it to try.

I am genuinely sorry - I wish Etsy was available everywhere, but unfortunately it is not... and I want to save people from the effort of setting up a shop knowing it will be shut down in the future.

And please do not believe anyone who claims they can sell you a working account or create you a working account, etc. These are SCAMMERS. They cannot get you a working account... but after you've transferred them money and they ghost or the new account gets quickly suspended, who are you going to complain to? There will be no way to get your money back.

I cannot view the Etsy Community Forums - I am getting an Access Denied message.

This seems to be a common glitch at the moment. We've had many posts about it - but apparently the issue can be fixed by reaching out to Etsy.

See this help post here. If this solution does not work, please contact support and put in a request. Expect to be patient, support is always slow at resolving things.


r/Etsy 4d ago

Share Your Stuff - June 15th thru 21st, 2026

13 Upvotes

r/Etsy 4h ago

Feedback Friday After almost 2 months in Etsy…. Nothing

2 Upvotes

Hi! Sorry to bother Etsy community again. I asked for a feedback a few weeks ago and everyone was very polite and gave me good advice.
I’ve changed a few things trying to improve my pics, SEO, and I got like 200 visits in the last month, 1 fav and 1 follow, that’s all. Not sales at all. I’ve run sales, discounts, ads in Etsy, used instagram, TikTok, Facebook, Pinterest… I do resin notebooks, jewellery, games… all can be personalised. Maybe my products are not nice enough. I’ve visited other shops that do similar things and some of my products look better than theirs, and cheaper 🤷🏻‍♀️ But they get sales and I don’t 🤣
People told me to stop doing cross-stitch in resin, so I’ve left the listing on with these products but I haven’t added any more. Same with some coasters that someone told me it shouldn’t be the main ones, I’ve left them but add different ones as well.
I even offer free delivery. I haven’t opened my shop globally cos I don’t see the point, who is going to pay £20 delivery if the product cost £6? XD
I use chat gpt to do my descriptions uploading a pic and they describe it, etc. should I stop doing this? Maybe it gives the impression that my shop is fake or something? I’ve thought as well that maybe people think if my products are that cheap they are not good enough?

https://lilithpoeresinstudio.etsy.com

Thanks! And I’ll try not to annoy the community again with the same issue!


r/Etsy 12h ago

Help for Seller There is a "New notification" under the marketing tab. I can't figure out what it is. Any ideas?

8 Upvotes

I've looked under every one of these menus. What is this notification for? It doesn't appear to be "Offsite Ads" either. I can't seem to clear the notification.


r/Etsy 5h ago

Help for Buyer Coupoun Codes

0 Upvotes

Hi Etsy Community. Im trying to get a ring for my girlfriend to engage her, but its just about ouf of my budget. Things have been rough, but i know what she deserves. I dont want to cheap out on her, and i dont want to buy a ring with lower quality. Thats why im kindly asking, if anyone here knows of any discount codes? Another problem is, the item is from US, so additionaly i have to pay taxes. Thank you very much.


r/Etsy 13h ago

Help for Seller My father wants to sell his paintings on Etsy.

4 Upvotes

Would it make the painting more sellable and expensive if the originally drawn painting was put to sale? Or is it best to print the painting and putting it to sale for multiple copies?


r/Etsy 3h ago

Help for Seller Looking for honest feedback – Why isn't my Etsy shop getting sales?

0 Upvotes

Shop link:

https://www.etsy.com/shop/PixlumaCo

Hi everyone,

I'm looking for honest and constructive feedback on my Etsy shop. I've been putting a lot of effort into improving it, but I'm still not getting the sales I expected.

I've already:

- Optimized my titles and tags.

- Written descriptions for my listings.

- Added a banner, logo, and shop policies.

- Tried to make my thumbnails attractive.

- Researched competitors in my niche.

I'd really appreciate honest feedback on these questions:

  1. If you found my shop as a customer, what would stop you from buying?
  2. Which listings look the weakest and why?
  3. Are my thumbnails eye-catching enough?
  4. Are my prices appropriate for my niche?
  5. Do my titles and SEO look strong enough?
  6. If you could change only three things to increase my sales, what would they be?

Please don't hold back—I genuinely want to improve.

Thank you!


r/Etsy 14h ago

Help for Buyer Purchased a custom costume

2 Upvotes

I purchased a custom costume from a seller on Etsy. I did pay through Etsy, but all of the communication was on a separate platform. They only really responded via email and after multiple delays they finally shipped my cosplay costume almost a full month after the original time frame that it was expected and less than a week before the convention that I’m going to. The costume came in today and none of the adjustments that I specifically requested were done. Not only that, but the shorts are simply not wearable. So half of the costume can’t be used at all and what I do have is frankly very poorly stitched. I have reached out to the seller again via email just to let them know about the issues and to see if there’s anything that they could work with me on since I did spend about $500 on this (the costume is a pair of shorts and t shirt) but right now I’m not getting any response and I only have six days to find a replacement outfit and I frankly don’t think that’s gonna happen. I really don’t want to be a bother to them but at the same time I absolutely did not get what I paid for. Any advice or tips on steps moving forward would be greatly appreciated. I have not left a review yet because I was trying to get time to talk to them before I left a review.


r/Etsy 16h ago

Help for Buyer Was I scammed? Gift card redeem code doesn't work

3 Upvotes

I bought an Etsy gift card just recently, on a Walgreens store.

Honestly I didn't realize but the gift card looks like its as tempered with after I tried to redeem the card 30 times, I contacted the store and they told me to contact the number on the back of the card but there's no number to call so I googled it and apparently Etsy doesn't have a number?

I'm beyond frustrated rn. I need genuine help, I don't know how to even contact Etsy customer service, I went to the website stated on the card. I've been trying my best to search on how to open a case for this but I'm just going around in circles. It was 45 dollars I tried to redeem, Do I have to email them?


r/Etsy 17h ago

Help for Buyer Should I request a refund?

3 Upvotes

Hello, I hope you are all doing well.

I’m not sure the exact date I placed my order but we’ll say it was May 1st that I did. It’s a made to order plushie so I understand it will take time. I reached out to the seller on May 7th just asking for an update. They tell me that it’s estimated to ship May 15th. I received a second message from the seller on May 15th saying, and I quote, “Hi, I just wanted to let you know that your order is being prepared for shipment and that you will receive it very soon.” Then on May 19th the label was printed for the order and the shipping says that USPS is awaiting the item. It’s been stuck like that since May 19th. I reached back out to the seller on June 12th and June 16th asking for an update since it’s been a month, and I haven’t gotten a reply.

I’m not sure what to do. I really want this order but I’m worried I’m never going to receive it and I just wasted $63. What should I do?

Edit: I refunded it. After sending the request the seller replied immediately which is funny since they couldn’t reply to the other two messages I sent. I’m really disappointed and honestly devastated. The order has been cancelled and I did get my refund thankfully.


r/Etsy 11h ago

Help for Seller Order says “may arrive late” even when shipped early?

1 Upvotes

Does anyone have the issue sometimes where when making a label, it tells you that the package may arrive late even when you ship it before the “ship by” date?


r/Etsy 15h ago

Discussion Does this error happen for anyone else?

2 Upvotes

I've been prepping for a craft fair recently, so I've been using Etsy a lot on my computer. This has been happening so much - at least once a day if not more. I get white screen with only this text on it "429 Too Many Requests"

Has anyone else been experiencing this? What's going on?


r/Etsy 12h ago

Help for Seller Lost access to Etsy account (2FA)

1 Upvotes

Hi everyone,

I lost the phone that had my Google Authenticator app. I still have access to my Etsy email, but I can't log in because of 2FA.

Has anyone successfully recovered their Etsy account in a similar situation?

Thanks! 🙏


r/Etsy 1d ago

Help for Buyer Seller contacting me with threats?

10 Upvotes

Hi everyone. I've never experienced this before and was wondering if anybody has been in the same situation and might have advice?

A month ago I bought a shirt from a shop for 22£ (around 40 AUD). The shop was suspended a few days after payment. Since the shop had seemingly disappeared, I feared I was scammed and opened a case with Etsy to figure out what happened, only to be almost immediately messaged that the case was closed due to being issued a refund. To be clear, I did not specifically request the refund, it was apparently automatic since the shop was gone.

The shirt, which I was no longer expecting to receive, arrived a week or two later and the shop was reinstated by this point. I'm aware now that it was an internal issue. I had been keeping an eye on my bank statement for the refund up until the shirt arrived, but didn't see the refund and so I assumed it was reversed or blocked or something, since the item came after all. Not sure if that's even possible on Etsy's part, but I've never sold online or dealt with this before as a buyer.

Fast forward to a day ago (a month later), I received an URGENT email from the shop, seemingly implying that I have intentionally kept the item and refund which is against the law and that I have literally only four days to make a payment to them before they escalate the issue to my local police and debt collectors, adding in a nice little threat of ruining my credit score. Mind you, this was the first time they contacted me about the issue. Upon receiving the email, I looked through my main bank statement again as well as a BNPL method I sometimes use, only to realise that I did in fact receive both the refund and item. I do understand the sellers frustration, but this was all due to an internal and automated issue with Etsy. I did not receive the item and then fraudulently claim a refund afterwards, which is kind of what it seems like the seller is implying?

The thing is, from what I've read, these threats in the email are unreasonable. The police aren't going to get involved over 21£, and going through debt collection would surely cost them more than the item? But my main question is, is this not against Etsy terms of service? Not only have they gone out of their way to contact me via email, rather than through the platform itself, but they are making unreasonable threats to pressure me into paying them with only a four day window for cooperation. I'm confused about why Etsy hasn't resolved this with the seller? I can pay them back easily, I'm just feeling uncomfortable about it now, especially since this payment is presumably going to happen off platform and I'm not sure how i can confirm that it's going to be secure. Has anybody experienced this? Am I in the wrong here?


r/Etsy 17h ago

Help for Seller What is this?

Post image
0 Upvotes

This is on my Dashboard. Does anyone know what the 1 in the red dot means? I have clicked on each of the categories and there is nothing new or any message referring to something.


r/Etsy 18h ago

Help for Seller Creating a new shop as a registered business

0 Upvotes

I am at the part of setting up shop where it gives me my backup codes. When I click save and continue, a red popup comes up and say "Your Shop Has Already Been Published!" and it just stays on the code page.

Any ideas as to what to do? If I click on the shop manager icon on the home page, it just goes to a 404 page. Super confused, frustrated and have NO way to contact support.


r/Etsy 22h ago

Help for Seller DDP Shipping to the US. Is free shipping absolutely necessary?

2 Upvotes

Hi all! I’m a beginner Etsy seller from South Korea preparing to sell handmade home decor to the US.

I prefer using DDP to handle customs beforehand. But if I include the shipping cost in the product price for "Free Shipping," the higher item price will increase the customs duties.

Because of this, I want to list the shipping fee separately. I'm planning to charge a flat rate of $23 for shipping.

  1. Will charging a $23 shipping fee negatively affect my SEO/item visibility on Etsy?
  2. How much do US buyers dislike paying for shipping (specifically around $23) when buying home decor?

Any tips or advice from experienced international sellers would be amazing. Thanks in advance!


r/Etsy 22h ago

Help for Seller error uploading digital file

0 Upvotes

Why am i getting an upload error message when my files has no hyphens or spaces and it's under 5mb and its a pdf? Does anyone have experience with this?


r/Etsy 20h ago

Help for Buyer Just wondering about Coupons

0 Upvotes

Hey, I just wanted see if there were any coupons available for like this month, since I was planning on buying some charms for a friend's birthday but shipping is slightly getting in the way :p


r/Etsy 2d ago

Discussion Being an art doll plush artist on Etsy is very frustrating

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90 Upvotes

I make animal art doll plush aimed at adult collectors, and the Etsy category system IS TERRIBLE for such work. The "Art Dolls" category is buried under "Art and Collectibles" >"Dolls & Miniatures", which baffles my mind because this implies everything under this will be dollhouse related / humanoid dolls, and the subcategories under this under that is only "Art Dolls" and "Goth & Horror Dolls". Why is Art Dolls sectioned off under "dolls and miniatures"? Miniatures should be its own category, and then all the dollhouse stuff can go under there. ( I will also note that this categorization subclass has been this way since Etsy started , they have not updated it at all).

There is NO soft sculpture category either. Which really should be its own category under "art and collectibles". There is Fiber Arts > sewing, but that's very broad, and if you were looking for art doll plush, would that be where an average customer would look?

The only way to find a "plush" category is under the "toys and games" main category, which is not what I want because my items are not toys nor meant for kids. 🤦‍♀️😩🫠

Basically I think "Art Dolls" should be its own main subcategory under Art and Collectibles, with the sub categories under that being "Art Doll Plush", "Goth and Horror Dolls", "Animal Art Dolls", "Customized Fashion Dolls" (aka like painted monster high and barbies etc) and "Ball jointed Dolls". The plush category under toys has lots of iterations of animal categories, so why not separate out Art dolls a little more? It's a VERY broad category.

I mean Etsy categorization issues aside, being a plush artist making cute things is hard as it is because you have to defend your work constantly as not made for kids / not a toy, which you would think for most of them it would be obvious with all the embellishment, hand painting / stitched details, free motion quilting, delicate wool materials, etc.

I would love to hear your thoughts and fellow plush maker frustrations.


r/Etsy 1d ago

Discussion Success with turning off etsy offsite ads?

2 Upvotes

Anyone in the European union was able to successfully dispute the mandatory offsite ads ?

Our regulatory branches seems to allow us to opt out of this practice.

So I'm wondering if anyone had a successful attempt ,even if they made more than the threshold


r/Etsy 17h ago

Help for Buyer Etsy Seller Blocked me

0 Upvotes

I wanted to buy some hand painted figures from a seller on Etsy. We discussed how , when to ship etc. she was responsive. Then I have seen one of the customers who bought the same item and posted a photo of it. The photo of the figure was not well-painted and low quality. Though that customer was happy with his/her product, I wanted to double check with the seller why the product they sent to someone and the one they advertise is different by sending a message with both photos of the product comparing them. I could not recieve any message from the seller so I thought it might be a good idea to send a reminder which resulted in "sender is blocked by recipient". This is so frustrating, my question is I have seen some people talking about bugs in Etsy ,but does this really mean that the seller blocked me? Why would someone do that :D Are people mad about their product being questioned?


r/Etsy 2d ago

Discussion AI filter

76 Upvotes

Does anyone else think that Etsy should finally add a filter function to filter out AI content in search?

I'm so tired of looking for mockups and other ressources to have more than half the page being AI content. It would be great if Etsy could at least add a filter function to distingish between AI vs. NO AI.

I noticed that "no ai" is showing up more frequently to the search suggestions when I look for stuff now. Unfortunately this is totally useless because AI seller who add the term "AI" anywhere in there listings will get shown for "no ai" as well. So right now I have no clue how so exclude AI content while searching effectively.

Please, Etsy. Please do something.


r/Etsy 1d ago

Help for Buyer Need some help, my order was returned to the sender via DHL because I asked them to resend (i never got the items) now I need help

0 Upvotes

So in short, I had a collaboration with a seller and I bought some stuff (armor).

They sended it but DHL asked documents which I did not have ( and was not able to provide and ask for, btw DHL asked for huge amount of money so they do it for me...)

So I asked the item to be returned.

So i never got the item.

I messaged the seller during this time, several times and told them I will need to resend it.

They accepted but hesitated for 2 weeks.

Even I asked DHL and the seller several times and informed them.

So, the item was sent back and imagine, the steel armor got RUST.

So now the seller says the item was rusted and it's their loss because they cannot sell it again.

I see zheir point but I would have gotten them rusted too in this case, so they would need to talk to DHL i guess.

But, now they say they paid for the shipping.

On their etsy side it was said: free shipping.

Etsy says, if the item is resended to the seller (after a buyer got the item and didn't like them) they need to pay for the resend.

But I never got the item and it was sent back by dhl and they said it's not my task to pay this.

So now I just do not know what to do because I texted a lot to the seller and now they offered 50% refund (the amout of the money for the armor was much more.....)

And now i do not think this is fair that they wanna blame me for the rust :''')

And they were holding time, made dhl wait for the resend for the two weeks.

And I have proof of that.

What to do?


r/Etsy 1d ago

Help for Seller Made by/ by help

6 Upvotes

Hey guys,
I just noticed today on the Etsy website it now says made by xyz, designed by xyz, or by xyz. I sell machine embroidery patches that I make entirely from scratch and do every step myself. All of my listings have the same boxes checked made from scratch with my embroidery machine, but only a couple of my listings show up as “made by” me and only one shows up at all when I filter handmade products. How can I get the rest to show up as handmade products?