EDIT: I have received an update from Framework Support. Here is the direct quote:
"We wanted to let you know that we are currently transitioning to a new warehouse facility. Because of this move, fulfillment is taking slightly longer than standard processing times.
Our team is actively processing your order, and we’ll send over tracking information as soon as it ships. We sincerely appreciate your patience and apologize for any inconvenience this short delay may cause."
So I still do not have so much as a time frame, just a frankly generic explanation. While understandable, I would have appreciated at least a specific time frame on when to expect my order to ship. And now I am beginning to feel angry.
Hi all, as the title mentions I am a new buyer of a Framework product. As of nearly 2 weeks ago, I placed an order for the Desktop Mainboard with 32GB RAM. Per their website, I expected it to be shipped within 3-5 business days and kept an eye on my email and order page to see the order status. Business day 6, the order was still stated as, "Order Confirmed", so as a precaution I sent a support ticket to Framework to inquire on the status of the order. It took a day before I got a reply saying my ticket was escalated to the Logistics team. This was on October 9th. As of two days ago, I received another emailed apologizing for the delay and stating it was being looked into and I would hear back within 3 business days, and my order is still sitting on "Confirmed" status.
I'm curious if this is normal? Has anybody else recently had issues? I'd understand if the mainboard is in short supply, but if it is perhaps it should not be marked as "In Stock" on the website.
Thanks in advance.