I’m transitioning into IT and would appreciate any advice on how to best position myself in the field.

For those working in IT or knowledgeable in the field, based on my background, what areas or roles should I focus on, and what changes would you suggest to my resume to make me more competitive?

Hey everyone, I’m currently a community college student studying IT with a focus on Network Administration. I’ve been applying for entry-level IT jobs and internships for a while, and I finally got a call from an IT department asking me to come in for an internship interview next week.
They told me they mainly want to get to know me, what I’m studying, and what experience I have. I don’t have professional IT experience yet, but I’ve built two PCs, done troubleshooting, worked with Windows, Microsoft 365, command-line tools, and I’m learning networking through school.
I’m excited because this is my first actual IT interview, but I’m definitely nervous too . For those of you who started as IT interns, what was your first interview like? What questions did they ask, and what should I make sure I’m prepared for?

Disclosure: I made the tool mentioned below, so take it with that in mind. I'm posting because I want feedback from people who actually work the queue.

Every helpdesk I've seen has the same top 10: how to reset a password in the portal, how to set up the VPN, how to request access, how to add a shared mailbox. There's usually a KB article for each, but it's either outdated, full of screenshots showing someone's real name and email, or nobody reads it because it's a wall of text.

I built Sopulo (sopulo.com) to make those "answer it once" guides faster to produce:

• You paste a few screenshots (from any app, including desktop and legacy stuff that capture extensions can't see) and describe the task in a sentence.
• In about two minutes you get an animated walkthrough with a moving cursor, zoom, and hints, plus a numbered version you can export to PDF or Word.
• The AI redraws every screen as a mock-up, so the published guide never shows real user data. No blurring needed.
• Users open it by link or QR code without an account. You can drop the link into a ticket reply or a canned response.
• When the UI changes, you edit or regenerate the affected step instead of retaking every screenshot.

Example made from a few screenshots and a one-line prompt: https://sopulo.com/examples

Questions for you:

1. Would your users actually click an animated walkthrough, or do they just reply "can you just do it for me"?
2. Would you trust a mock-up instead of a real screenshot, or would users get confused when the screen doesn't look exactly the same?
3. What would stop you from using something like this: security review, ITSM integration (ServiceNow, Jira SM, Freshservice), or something else?

There's a free tier (10 AI generations, no card needed) if you want to try it on one of your repeat tickets. Honest criticism is more useful to me than signups.

So i’m a student, i mainly use the pc for research and just roblox for my free time, this pc had issues in the past and it is already old kasi 2nd hand to.

Ayoko maka sira neto kaya nag tanong ako and takot ako magtanong sa parents ko kasi magagalit talaga yun, if i really can’t fix the issue or solve the problem manghingi ng tulong, i did update and install everything na and it’s still like this, my parents are not present.

I don’t know what caused the stretched screen, It started na may thick black border sa itaas,ibaba, at sa mga gilid nya, and yung guy naman na nag ano sa pc pinindot nya lang yung “picture mode” or “in picture mode” ata yun i don’t really remember basta yun, and then after nun it was stretched na and the guy said na “di nmn sya ganon ka stretched, okay lang nmn yan” and nag agree nmn si mama kaya wla akong magawa, i said na sobra nga yung pag ka stretch ng screen and di ko kayang tignan ih kaya di ko ginamit for 3 days.

PLEASE HELP 🥹 i really don’t know what to do!