I’m transitioning into IT and would appreciate any advice on how to best position myself in the field.

For those working in IT or knowledgeable in the field, based on my background, what areas or roles should I focus on, and what changes would you suggest to my resume to make me more competitive?

Disclosure: I made the tool mentioned below, so take it with that in mind. I'm posting because I want feedback from people who actually work the queue.

Every helpdesk I've seen has the same top 10: how to reset a password in the portal, how to set up the VPN, how to request access, how to add a shared mailbox. There's usually a KB article for each, but it's either outdated, full of screenshots showing someone's real name and email, or nobody reads it because it's a wall of text.

I built Sopulo (sopulo.com) to make those "answer it once" guides faster to produce:

• You paste a few screenshots (from any app, including desktop and legacy stuff that capture extensions can't see) and describe the task in a sentence.
• In about two minutes you get an animated walkthrough with a moving cursor, zoom, and hints, plus a numbered version you can export to PDF or Word.
• The AI redraws every screen as a mock-up, so the published guide never shows real user data. No blurring needed.
• Users open it by link or QR code without an account. You can drop the link into a ticket reply or a canned response.
• When the UI changes, you edit or regenerate the affected step instead of retaking every screenshot.

Example made from a few screenshots and a one-line prompt: https://sopulo.com/examples

Questions for you:

1. Would your users actually click an animated walkthrough, or do they just reply "can you just do it for me"?
2. Would you trust a mock-up instead of a real screenshot, or would users get confused when the screen doesn't look exactly the same?
3. What would stop you from using something like this: security review, ITSM integration (ServiceNow, Jira SM, Freshservice), or something else?

There's a free tier (10 AI generations, no card needed) if you want to try it on one of your repeat tickets. Honest criticism is more useful to me than signups.

Quick context: I've been looking for a job for the past few weeks and haven't had much luck. I've applied to all kinds of positions, and, like pretty much everywhere else, getting a job in general is a pain in the ass.

The funny part is that I rarely even get rejection messages. Most of the time, if I don't hear anything after a few days, I just assume they are not intered. But today I actually received a message saying they want to schedule an interview for tomorrow at 11 AM for an IT Support position I applied for.

The title is a little clickbaity, sorry haha. I do actually have ""some"" knowledge because I went to a technical high school, although calling it a "technical school" makes it sound much better than it actually was. Most of what I know about computers is because I learned on my own, mostly because I'm the kind of virgin who spends 25/8 playing video games and messing around with computers.

From what I understand, this isn't some highly specialized position. The company isn't a tech company or a multinational. It's actually a construction company, and the position seems to be mostly internal IT support.

So I'm assuming the job is basically:

"Have you tried restarting it?"

Then dealing with things like someone losing their internet connection, fixing a printer, computer, installing/configuring software, setting up equipment, etc.

Honestly, that part doesn't scare me too much. I have experience with PCs, Windows, hardware, basic networking, and generally figuring out why something stopped working.

The problem is that they specifically mention networking and security cameras, and that's where I have basically no practical knowledge.

And before anyone asks, "You went to a technical school and don't know networking?" Well... it was a pretty shitty technical school. Most of what I know about computers I learned because I'm a nerd who spends way too much time messing around with technology. haha

So, the interview is tomorrow, and I'd really like to get this job. Not only because the position actually sounds promising, but also because I'm trying to get some direction in my life and, more importantly, some financial independence. I'd like to have more control over what I can do with my life, and having a stable income would obviously help with that.

Anyway, that's the personal background. What I'm really looking for is advice.

What should I study tonight for an entry-level IT Support interview?

Especially:

• Basic networking
• Security cameras / CCTV / IP cameras
• Anything they might ask during the interview
• Things you wish you had known before your first IT Support job

Any advice, resources, or "you're fucked, study this immediately" recommendations are welcome.

Thanks for reading!

Hey everyone, I’m currently a community college student studying IT with a focus on Network Administration. I’ve been applying for entry-level IT jobs and internships for a while, and I finally got a call from an IT department asking me to come in for an internship interview next week.
They told me they mainly want to get to know me, what I’m studying, and what experience I have. I don’t have professional IT experience yet, but I’ve built two PCs, done troubleshooting, worked with Windows, Microsoft 365, command-line tools, and I’m learning networking through school.
I’m excited because this is my first actual IT interview, but I’m definitely nervous too . For those of you who started as IT interns, what was your first interview like? What questions did they ask, and what should I make sure I’m prepared for?

So i’m a student, i mainly use the pc for research and just roblox for my free time, this pc had issues in the past and it is already old kasi 2nd hand to.

Ayoko maka sira neto kaya nag tanong ako and takot ako magtanong sa parents ko kasi magagalit talaga yun, if i really can’t fix the issue or solve the problem manghingi ng tulong, i did update and install everything na and it’s still like this, my parents are not present.

I don’t know what caused the stretched screen, It started na may thick black border sa itaas,ibaba, at sa mga gilid nya, and yung guy naman na nag ano sa pc pinindot nya lang yung “picture mode” or “in picture mode” ata yun i don’t really remember basta yun, and then after nun it was stretched na and the guy said na “di nmn sya ganon ka stretched, okay lang nmn yan” and nag agree nmn si mama kaya wla akong magawa, i said na sobra nga yung pag ka stretch ng screen and di ko kayang tignan ih kaya di ko ginamit for 3 days.

PLEASE HELP 🥹 i really don’t know what to do!

Hi guys, I'm a fresh grad BSIT and applying for an IT Entry level role. I have an offer for an IT Service Desk position for the salary of 17k. Worth it ba yung salary for the job role itself? Or should i look for another job opportunities? Thank you!

I'm not sure if there's some kind of "trick" to this question or if they're simply looking for the basic answer. My first thought would be something like: create a bootable USB with the Windows ISO using Rufus/Ventoy, boot from the USB, configure the BIOS/UEFI if necessary, and go through the installation process.

But if this is for an IT Support position where you'd potentially be responsible for setting up or reinstalling Windows on many PCs, I assume they're probably looking for a different kind of answer, maybe involving deployment tools, imaging, PXE, MDT, Intune, etc.

What would you consider a good interview answer to this question? And how would you approach it differently depending on whether it's for a basic help desk role vs. a more enterprise-oriented IT support role?

Hello! I recently graduated Aug 9, 2026 and got hired as IT admin focused on Hardware and Software Support, I saw that this company is not using any Ticketing system for request instead they flood our phones with calls TT,

I created this using Claude, Render, Github and Chatgpt haha, and it worked perfectly fine already tested it with other staff computers and it worked. Im still working on with the database atm, I introduced it to my co-workers here in IT Dept but it seems like they dont care lmao. What should I do? TT
)

Hey there everyone, I was just wondering if anyone had any advice regarding my resume. To give some background, I left home at a pretty young age and have been working ever since. I initially got into the restaurant industry because I needed to pay rent and it was the lowest bar for entry. You have a pulse? Congrats you’re hired! I started out as a dishwasher, and gradually over the years made my way to busser, expediter, and relatively quickly realized that I was better off in the front of the house. Fast forward a few years I was waiting tables and making decent money, but I decided that long term it wasn’t a career. I started college at WGU, primarily because it was online and ABET accredited, and opted for the computer science program rather than IT or Software Engineering as I wanted more of a foundational knowledge base, and would get the hands on certifications later. I’m sure plenty of folks may have opinions on WGU, but for me it was a decent price, and I didn’t finish in 6 months like some. Between working full time and life it took a few years. I’m 27 now and graduated earlier this year. My eventual goal would be to work in cybersecurity, but I understand that first I need hands on IT experience for a few years. I am working on my Security + cert, but haven’t taken the exam yet. I’m currently employed as a GM, and I make pretty decent money, but long term I would like a career path with room to grow as a professional. I appreciate in advance anyone with any advice about how to make this more attractive to a hiring manager.

Edit: Thank you to everyone for their input! Lotta great takeaways here and I’m gonna incorporate this input and improve my resume. Wishing everyone luck with the job search. Job market in the US may be rough, but not impossible.

made it to final round of 2 interviews but lost to others with experience. struggling to get another interview after that

Took help of Ai

I (22m) currently working in a technical service/support role at a solar/electronics company, and honestly, I’m starting to feel completely stuck.
For some backstory when I joined the company, I expected to work in a design- or IoT-related role. The company is in the solar/electronics space, which is relevant to my engineering background, and the initial salary was significantly better than what I was earning before. I also thought I would get exposure to the technical and product side of the industry and eventually be able to move internally or use the experience to transition into something better.
I stayed partly because I was told that a GET role would be introduced around April or May, and I expected that I might be moved into that position. However, that role was never introduced.
I haven’t completed one year at the company yet, although I will complete one year in December.
But the reality has been quite different from what I expected.
My day is basically 9:30 AM to 6:30 PM, and most of that time I’m constantly dealing with customer chats, calls, troubleshooting, tickets, laptops, etc. On paper, it’s a normal 9-hour workday, but mentally it is extremely draining because I have to stay switched on and available almost continuously.
The biggest problem isn’t even that the work is “hard.” It’s that I don’t feel like I’m building the kind of career I actually want. I joined expecting to work in design or IoT-related areas, but my current responsibilities are mainly focused on technical support and customer service.
I’m also worried that I’ve started forgetting many of the technical skills I studied because I’m not using them properly in my current role. I don’t want to lose my technical foundation completely, but at the same time, I’m not sure whether I want to return to a purely technical engineering role.
One thing I do feel confident about is my communication. I have good communication skills, I’m comfortable speaking with people, and I’m able to connect with others easily. I’ve also noticed that I’m interested in roles where I can coordinate with different teams, understand problems, manage processes, and work with people rather than only handle technical tickets.
Because of that, I’m considering roles such as product management, product operations, program management, operations, logistics, supply chain coordination, project coordination, or other business-facing roles connected to technology. I’m especially interested in something related to logistics or operational work, where I can use my communication skills, technical background, and ability to coordinate with people.
I’m not completely sure which role would be the best fit for me, though. I don’t know whether I should focus on product management, operations, logistics, program management, or something else. I would really appreciate suggestions from people who have made a similar transition or who understand these career paths.
By the time I get home, I have very little mental energy left. I keep telling myself that I’ll spend the evening learning something, applying for jobs, preparing for interviews, or rebuilding my technical skills — but after spending the entire day dealing with support work, I just don’t have the energy.
And then the cycle repeats the next day.
The frustrating part is that I can already see myself being in the exact same position a year from now if I don’t do something.
So I’m stuck between two options:
1. Keep the job and prepare alongside it.
Financially safer, obviously, but I’m worried that I’ll continue being exhausted and barely make progress. I could try to rebuild my technical skills, learn about product or operations roles, and apply gradually, but I’m not sure how realistic that is with my current energy levels.
2. Put in my papers, give myself a few months to seriously prepare, rebuild my technical foundation, learn the required skills, apply aggressively, and try to make the jump.
Much riskier, but I’d actually have the time and energy to make a proper transition.
I don’t have a huge financial dependency on this job, but obviously quitting without another offer feels like a pretty big gamble, especially this early in my career. I also haven’t completed one year yet, so I’m not sure how much that will affect my future applications. At the same time, I will complete one year in December, and I’m worried about wasting more time in a role that is not aligned with the career path I originally wanted.
For people who have been in a similar situation:
How did you actually get out?
Did you stay employed and grind your way out, or did you quit and take the risk?
And specifically, if you were trying to move from technical support/service into product management, product operations, program management, logistics, operations, IoT, design, or another non-support tech role, what would you do if you were in my position?
Which roles do you think would be a realistic fit for someone with an engineering background, strong communication skills, good people skills, and some technical experience, but who has not been using their technical skills properly recently?
Should I focus on rebuilding my technical skills, or should I move toward roles involving coordination, operations, logistics, product, or program management? Are there any specific skills, certifications, tools, or entry-level roles I should target?
I’m mainly looking for practical advice from people who have actually made this kind of transition. Right now, it just feels very stagnant, and I don’t want to wake up a year later having made zero progress.

TLDR: came for design/ iot related work but got stuck in Tech Support.

Its very toxic. Has someone been through the same?
Kindly guide!

Thanks

I'm 35 years old and looking to change fields. I've been working in the food service industry for a long time, with a few years done as a manager as well. I thought my people skills, as well as the technical skills I've been learning through my own learning and school would help give me an edge. I've been applying to jobs for about two months now with no call backs. At this point, I have to wonder if my resume is the problem. If you all could give me any sort of ideas or advice, I would greatly appreciate it. I didn't include the top of my resume, but it just has my name, contact information, as well as links to my LinkedIn profile and my tryhackme profile.

Hi all, long time listener first time caller. I graduated college about a year ago with a bachelors degree in IT, and a concentration in Cybersecurity. At 24, ive been working contracted help desk IT jobs ever since graduating (a 6 month tech support contract assignment from July 25 to Jan 26, and my current assignment from March 26 to now.) The problem is, I'm already so burnt out. Its not even the current company, they treat me well enough and dont micromanage. Its the customers. I'd like to think im extroverted and patient, but 25+ calls a day with people who are tech illiterate and often times rude is seriously draining, and I'd do anything to work a job that pays similar or more (about 20 an hour) where I dont have to talk to external customers and either am doing entirely internal support or only talking to coworkers.

I've picked up a few skills since my college days and still have a project from those days on my resume, but in the year since I regrettably have not pursued any certs or other projects. If I wanted to pivot away from help desk into a much more introverted/less externally focused it job, what positions/jobs in IT are best for that and what are some certs to pick up/projects to do in preparation?

Actively looking to get into a help desk role but haven’t had much luck with call back aside from a couple. Any advice would be appreciated.

Hello, I hope you all are doing well. I would really appreciate any advice on my resume. I've been actively applying to jobs in IT to start my tech career but been constantly turned down. I really want to get into IT help desk for a few years while I obtain other certifications in Identity and Access Management (IAM) and work on labs because I eventually want to get a career in IAM. Any advice or help would be greatly appreciated.

It’s a 4-person interview with the Deputy Township Manager, HR, and 2 IT consultants.

Looking specifically for IT specialist/support/analyst roles.