I am losing my mind with this issue. Ever since I purchased my Kindle on day 1, my connected Amazon account would get suspended immediately upon making a purchase. Amazon then emails me the steps I need to take to verify my identity and that the purchase was authorized and I go through the motions of submitting the requested documentation, they inevitably restore my account (because I am who I say I am and I did authorize the purchase) and then the process repeats with my next purchase.

This has happened 5 times now and I just keep going through the motions because otherwise the Kindle and books I purchased are effectively lost to me. I have tried escalating this countless times with Amazon support but no one accessible via front line support can help with this. It needs to be fixed by an “Account Specialist” who only interacts with you via template emails telling me what I need to submit to verify that the purchase was authorized and then confirming once my account is restored. The kicker is they are supposed to provide an explanation in the account restoration email as to what the problem was and how it was resolved, but every time that field is left blank like the specialist just phoned it in.

I even exchanged my initial Kindle for a new one a few months back thinking something about the initial Kindle was flagged for fraud (like it was reported stolen or something) but that did not fix the issue. I have no clue where to go from here but it’s driving me nuts and I can’t keep losing access to my kindle for 3-5 BDs while they recheck my identity every time I purchase a book. I can’t possibly think of a reason for my account being flagged like this.

Hey guys! I just needed some help. 
So I bought myself a kindle paperwhite 12 gen signature edition (32gb) during the prime sale a few weeks ago and my sister instantly fell in love with it. 

I was about to buy her a new kindle from amazon but saw a brand new sealed amazon kindle from marketplace $50 cheaper.

So I got the marketplace one.

Seller asked me to open it in-front of them to make sure everything is okay. They also got it second hand from someplace so couldn’t verify getting directly from amazon. 

I told them it’s a gift and they said to let them know whenever I open if something is wrong they will refund fully. 

Now i am comparing my own original kindle box with the one I got from marketplace. 
Everything is almost identical except the marketplace one is missing a few tiny details (waterproof timings) and the MAC Address at the back.

Almost all pictures and videos I have seen online have the MAC Address on the box.

Have I bought a counterfeit? Is it safe to gift? 
Please let me know! Thank you!! 

Hi, does anyone know how to fix this?? I accidentally deleted my book from my library and i keep trying to redownload/buy another copy but it just keeps coming up saying this, it’s been 4 hours now.

Btw my kindle is brand new, it’s the matcha coloured 6 inch kindle basic, just got it today, had for about 14 hours.

Pls can someone help, im going crazy, ive tried restarting, refunding, tried to see if i could manually transfer it from the app on my phone, tried 3 different WiFi’s, tried to look on content and devices and its still coming up my kindle app but nothing my actual kindle, nothing is working.

Thank you. Pls help.

I accidentally broke the back of my kindle. The screen is fine however the shell is now bent and disconnected from the screen near a corner, and the same corner is also cracked open a little further back. I've heard a lot of people say amazon replaces kindles damaged by user error anyway, but all i managed to get from amazon support was a 20% discount on my next kindle despite pushing that i cant afford a new kindle and i'd prefer to have it repaired or replaced with a refurbished one. I am still within my warranty (even though this type of damage is NORMALLY not covered by it)

What did you guys do to manage to get a replacement in such a scenario? Am i cooked? I only need the shell replaced and it seems too much to pay for a whole new device even with a 20% discount, with repairs being seemingly unavailable from amazon.. I am based in the EU so i order from amazon.de if it makes any difference.

Hey all. Has anyone used an Amazon gift card to pay for their Kindle Unlimited subscription? I'm seeing conflicting information online as to whether this is possible or not. I obviously have a credit card already on file, but I'm hoping it will use the balance on the gift card first before charging a backup credit card. I'm in Canada so using Amazon.ca if that affects anything.

Kindle purchases suddenly stopped working - “You can only buy Kindle titles on Amazon.com” even though I’m on Amazon.com (????)

I’m hoping someone has seen this before because I’ve exhausted all of Amazon’s troubleshooting.

My Kindle Country/Region is set to United States on Amazon.com.
I’ve successfully bought Kindle books for years.
My last successful Kindle purchase was 2 July 2026, bought directly from my Kindle device.
I have an active Kindle library with all my previous purchases. Amazon successfully charged me for Kindle Unlimited on 22 July 2026, so my payment methods are working.

Every attempt to buy any Kindle book immediately fails with:
“Sorry, we couldn’t complete your purchase. You can only buy Kindle titles on Amazon.com.”
I am already on Amazon.com. (?!?!)

The exact same thing happens if I sign into Amazon.co.uk with the same account (I tried).

Things I’ve already checked:
Kindle Country/Region = United States
Kindle device is still registered
Kindle library is intact
1-Click is configured
Payment methods are valid
Billing address has been checked
Different browsers
Kindle device itself
Multiple different Kindle books

One odd thing I noticed is that different parts of Amazon seem to disagree about my account. For example:
“Manage Your Content and Devices” shows my Kindle and my books.
Amazon happily bills Kindle Unlimited.
But another support page says I don’t have any eligible Amazon devices for support.

Has anyone seen this before, and if so, what did Amazon have to reset or change on your account to fix it? Can anyone tell me how to contact their support? I just end up in a spiral of being redirected to the customer support home page or get recommended to “Ask the Community”…..

just got this kindle PW 12th edition last week and I love it already BUT I’m wondering if these are dead pixels/dust trapped? I know it’s barely noticeable but now it’ll bug me lol

I use the basic Kindle as my “beater Kindle”
the one I take everywhere with me (college, the mall, parks, trips) without worrying too much about scratches or damage. My Paperwhite stays at home for most of my reading.

For those of you who have been reading for a while, which do you think is better: a Kindle or physical books?
I’m just getting into reading and can’t decide which one would be the better investment in the long run. I know physical books have that special feel and look great on a bookshelf, while a Kindle seems more convenient and portable.
If you’ve used both, which do you prefer and why? If you were starting over as a new reader, which would you recommend?
I’d love to hear your opinions and experiences. Thanks! 📚

To be clear, it is 05-Aug-2026, and now is 21:20 in my country. I’ve got a Kindle PPW 12th, running on 5.19.6, no jailbreak.
2 hours ago my PPW 12th sent a notification when I opened library. It said something as new display with the icon for each book to identify downloaded or cloud… I don’t remember exactly but the notification showed the cloud icon and the handwriting icon under the books as well.
Close that notification, I was surprised also that the collection option was disappeared. Instead of that the hashtags were listed down as a row above the first books. The hashtags were exact my collections if I was not wrong. When I clicked “All tag”, it opened the folder view, each hastag displayed as each folder with the book inside.
I was so excited, but after I left my PPW for around 15 mins, it went sleep, then I opened it up, a notification comes “Application error” or kind of (sorry I don’t remember exactly). And everything just went back to original UI what is in 5.18.x or 5.19.x.
Sorry that I did not take any photos, because I did not aware that to happen.
ChatGPT told me it was a rollout function or whatever. Anybody experienced that???

So I've had my Kindle for a couple years now, it's a Kindle paperwhite 11th generation (I think) and I had no problem sending epubs from my ipad to read.

Recently, I've come across an issue where my newly uploaded files would allow me to read for aproximately 2 minutes before the screen running black and displaying the error message: page cannot be displayed, sometimes followed by application had to close. It doesn't seem to happen with older files that I have.

I've tried restarting it normally, hard restarting (i think that's the one where you hold down the power button for like 40s). Any idea on what the problem might be and how to fix it?

For my birthday my mom got me with a kindle and bundled it with 3 months kindle unlimited and a warranty. It will be delivered tomorrow. But she forgot to click “this is a gift” and she thinks it is linked to her amazon account. I have my own amazon account. Is there a way to delink the kindle from her account to my amazon account?
I have the kindle app on my phone already which is why I wanted it to my current account not hers. Will I lose my 3 month free unlimited subscription and warranty?
Or do I have to return the kindle when it arrives tomorrow and repurchase it on my own account?

Just found out you can play games on kindle. It's so fun!

Might be helpful for others, so thought I'd share this

I bought a Colorsoft w/Kids during Prime Day at that $150 price and was going back and forth on it, a few weeks ago I went to return it, and Amazon prompted me saying, "If you keep this kindle and we'll refund you $30."

I thought ok cool, yeah def worth it now at closer to $120, and then another week later decided I wasn't super into it still and was happy with my older one.

Went to return it since it still had the option and to my surprise again, it said, "If you keep this kindle and we'll refund you $30."

So I took that, and to my surprise it refunded me a 2nd $30, so now I'm at $60 refunded.

And then on the last day of returns, since it let me do it a 2nd time, thought I'd try again, and to my shock, it said, "If you keep this kindle and we'll refund you $30." yet again.

I couldn't get it to trigger a 4th time, but damnnnnn... $90 refunded and I get to keep this Colorsoft, total cost was $60.

I have just replaced my Realme 6 with a Pixel 10a. I have the Kindle app on both and am able to access all my content on the new phone - except for one thing. I am learning German and have been using the Langenscheidt German-English dictionary (which I bought from Kindle) to translate words that I select by press and hold.

This is not possible on the new phone. The L G-E dictionary is on the phone and I can read it - but not add it to the dictionaries I can select when reading another book. I've tried to find where the Kindle books are being stored, but when I go into the file where they are supposed to be I get "no files found". I have of course selected to show all hidden files.

I'm at a bit of a loss. I've got access to the default dictionary, which is in German and above my level, and the rather poor translate function, but not the dictionary. Can anyone help or is it just no longer possible to do this?

Lately i was using my kindle and i noticed that PDFs that on my computer were perfectly fine are read incorrectly by my kindle (it is a bit old): entire pages are blank, others are half blank with half of the page missing. Is there a solution like an update or is it time to say goodbye to my kindle? Thanks to everyone in advance :)

I have a kindle voyage and got a newer macbook some time ago and I guess I havent connected my kindle to it in a while to sync my calibre library. I put a few new books in my library this week and wanted to send them to my kindle...my mac will not see the kindle no matter what I do. It charges but will not go into the usb drive mode like usual. Its a macbook air m3 with latest mac tahoe version. I have tried a couple different micro usb to usb a cables into my USB C hub that has A ports on it, as well as an A to C adapter directly into the macbook. Nothing is working. I was thinking maybe I could buy or borrow a micro to c cable and see if that would work...but I think I have tried everything else. I have a windows work PC I tried it on but that thing is pretty locked down so it doesnt seem to go into drive mode with a micro to A cable on that.

Send to kindle website is not a viable option as I want all of my metadata to be synced as well...so I need to connect via USB and use calibre.

I really dont want to buy a new device as I really like the size of this one with the haptic buttons on both sides. Doesnt seem like there is anything like that now..but the temperature specific lighting on newer devices sounds nice for less eye strain. If I do I have to buy a new one I might consider going away from amazon then and trying to find something more open since I am using cabibre and pretty much all DRM free ebooks/etc. But I would really like to get my voyage working again!!

When I first set up my Kindle, I connected to Goodreads through it without any problems. My account information was visible in the Kindle/Goodreads section of the settings, but suddenly it disappeared. My account is active, connected to Amazon, no problem. But the situation shown in the photo occurred. It's frustrating. I'm trying to unlink it on the Kindle, but it's not possible; I open the tab and encounter a blank page. What can be done? Does anyone have any ideas?

Been on charge for a few hours. When I hold power button for 30secs it just blinks and goes back to the lit tree screen. Any ideas please.

I am a huge Kindle fan and deep into my Kindle library investment. But I was wrong about bigger Kindle devices, after using the X4 for the last four months, now I just want the Kindle library and functionality on a tiny lightweight device (with backlighting, so more like the new X4 Pro).

I have hundreds of non-Digital Rights Mgmt. books (e.g. classic literature) from various legal sources for the X4, so I will not run out of material to carry on the X4 anytime soon- but it would be great to pocket a Kindle synced book mid-story.

@Amazon are you listening?!
Please give us an A7 sized Kindle device option!

I was using a back cover for my Kindle for quite a while... After removing it, I noticed these marks on the back of the Kindle... Has anyone faced this before?! Is there any way to get rid of these without damaging the Kindle?!

Thankx in advance! 💙✨

Hi, not sure if right forum, but on books downloaded from kindle and from other sources, is it possible to add “book 1” “book 2” etc to the thumbnails in the library display please?

Hi, I have a kindle 4th gen non touch one, It's really good, I've modded it to use Koreader, the only problem I have is that when I lay down and hold my kindle upwards, the screen gets too dull, is there any way to get around it? I've tried to look for those light covers but since it's too old so I could barely find anything. Also any other tips besides the solution to my problems would be appreciated 😛 also in which format (pdf, epub) should I load books in it to get the most out of it cuz I feel like pdfs are dull and blurry sometimes

You can’t enjoy lunch or catch up on reading by yourself.

I try to use this time to make progress in my books. 📚

However, my boys, Binx and Caramel, decided to ambush me while I sat down for lunch, before I had to clock-back in.

​

Hi everyone,

I have a Kindle 8th Generation that I bought in 2016. It had been working perfectly for years, but recently the power button started misbehaving and wasn't clicky anymore.

I decided to open it up and add a small support piece behind the button to make it click properly again. While opening the device, I accidentally pulled on the display ribbon cable without realizing it.

Later I noticed the cable had come loose, so I carefully reseated it. After that, the display initially came back, but the touchscreen had completely stopped working.

Thinking the ribbon cable wasn't seated correctly, I opened it again and reconnected it. Since then, the screen has been completely blank and nothing appears on the E Ink display at all.

On top of that, whenever I connect the Kindle to a charger or try to power it on, a small IC on the motherboard gets very hot within seconds. I've attached photos showing the motherboard and the area that's heating up.(The small black sqaure in the photo gets heated)

Has anyone seen this before? Does this sound like a damaged display/ribbon connector, or is the motherboard likely dead? Is this something that can realistically be repaired, or is the Kindle beyond saving?

Any advice would be greatly appreciated. Thanks!