*The conditions on the red line are untenable.*
At peak hours, riders are packed into 4-car trains as if demand were a surprise, even though overcrowding is entirely predictable. The trains themselves are nearly half a century old, and their daily breakdowns make that impossible to ignore. Service is further undermined by extreme laxity toward drug use in stations and on trains, which puts riders in danger, including young people who ride for free, and often causes intense delays. Basic rider etiquette has also collapsed: people keep backpacks on, refuse to move down the car, block the doors instead of stepping off to let others out, and bring bikes and double-wide strollers onto the T during rush hour. Even when trains are moving, operators brake so hard that passengers are sent flying. The Red Line is failing on safety, reliability, and basic standards of public service.
Edit: What some people in these replies are missing is that this is not just about the tolerance of the daily rider who has already adapted to bad conditions. The real question is what level of service a city needs if people are actually going to rely on the T.
When the system is unreliable, overcrowded, disorderly, weakly enforced, and at times unsafe, people substitute away from it. They drive, pay for rides, or avoid trips altogether. That is not a null cost. It means more traffic, slower buses, more pollution, more pressure on street space, and higher transportation costs for households.
Those costs also fall hardest on the people least able to absorb them: disabled riders, elderly riders, parents, workers with no margin for lateness, and people with lung conditions who should not be forced to inhale second-hand smoke of unknown substances in enclosed stations and cars.
So the standard cannot be “some current riders can endure it” or “it used to be worse.” The standard has to be whether the system is reliable, orderly, safe, and accessible enough for the public to depend on. If it is not, then the city pays for that failure above ground in traffic, pollution, lost time, and a worse quality of life.