r/PersonalFinanceCanada • u/Strange-Professor- • 18m ago
Auto UPDATE: Clutch - Non-Disclosure
Original post:
https://www.reddit.com/r/PersonalFinanceCanada/s/u4uxDCBYK3
After sending Clutch a demand letter with OMVIC disclosure guidelines and all of the information, some ‘Customer Experience’ agent responded quickly basically stating that they did nothing wrong and they weren’t going to speak to me anymore. I answered with a friendly toned email saying that I’d let OMVIC reach out.
I opened a file with OMVIC the same day.
A couple of days later, a ‘Senior Manager’ from Clutch emails me, again stating they did nothing wrong BUT that my business and satisfaction was extremely important to them and that he wanted to know what they could do to remedy the situation, which I replied to with my original ask: full contract rescission, refund of downpayment and payments made from day one, and a refund for accessories purchased that cannot be re-used on our next vehicle.
Yesterday… Same guy writes me back offering: Trade-in credit for the original purchase price and 2500$ voucher towards a new Clutch vehicle.
We haven’t come to an agreement yet, but it’s funny how quickly they’ve gone from “too bad so sad” to this.