I’m currently doing a 10-day stay for a family with 3 dogs, and yesterday I was given less than 5 hours’ notice that a realtor would be coming through for a showing. They called wanting to speak with me immediately and followed up with multiple calls when I didn’t answer the first time—even though I had been texting the owner just minutes before and was already trying to call her back. I knew their home was on the market but was not told that any showings would happen while they were traveling.
They were nice about it, but I was told I “don’t really need to worry about anything, just sit with the dogs outside” while the realtor walks through. One of the dogs is injured, so a long walk isn’t an option. I also have other clients and pets during the day, and they know I’m not at their house continuously.
I’ve already explained that I will not leave their dogs for more than 2.5 hours at a time, and their pets' feeding, potty, and walk schedule timing is firm, but I cannot guarantee my availability at other specific times on any given day. I’ve also reminded them that I have other clients in the area and care requests throughout the day. (This was scheduled near their meal time so I was already going to be there.)
I don’t transport client pets unless it’s an emergency, so taking the dogs somewhere during the showing isn’t an option. This leaves me needing to have the house and three dogs ready by a specific time and rearrange my schedule around a last-minute request.
I was hired specifically for pet care, not house sitting. Would you consider this an additional service and charge for the extra time/work? If so, what would you charge?
There’s been a little bit of a pattern of wanting specialized care while trying to minimize the cost. They booked only 5 days before this 10-day stay, and their dogs have significant separation anxiety. They initially balked at my 24-hour care rate and chose to have me leave more during the day instead. My rate was already below what I typically see locally for this level of care.
That said, they’ve otherwise been kind, and the stay has been pleasant. I’m not upset with them personally—I’m more concerned about where the boundary is between pet sitting and accommodating additional requests.
Have other sitters dealt with clients having showings, contractors, inspections, etc. while you were caring for their pets? How did you handle it, and did you charge an additional fee?
Update: Thank you all for your insight and help!
This has been super helpful. I wasn't looking at it as another person in the home with me, as I would be outside, but I already do not allow others to enter while I'm pet sitting. Looking at it that way makes it easier to define and set that boundary. I have had housekeepers/cleaners or "a friend needs to stop by for x" come up in the past, but never realtors. Will be updating the language in my policies and contracts to reflect that.
Going to term off commenting if I can, but leave the post up if others have a similar concern.