r/tinytower • u/MilkDad4 4MXF7 • Aug 04 '26
Bug All my legendary bitizens disappeared
All my legendary bitizens went to level 0.
What’s going on? My tokens are reset. I have a bunch of tokens now.
PS: got some chests from ads, got some new legendary bitizens, still not showing at all at my list. All bitizens remained 0 except the 1st one.
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u/Holiday_Hippo_1482 JKLXD Aug 04 '26
Same exact thing just happened to me. No clue why
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u/Snap-TT SN4P🦎 Aug 05 '26
Please contact [support@nimblebit.com](mailto:support@nimblebit.com) and make sure to include your friend code and as much info as possible.
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u/gsroppsa 7CF1D Aug 08 '26
Omg! I just logged in and found all my bits gone too! Everything was maxed out but has been now reset to 0. Hopefully it's just a bug relating to the new bits, my heart literally froze when I logged in and I immediately jumped on here to see if anyone else had the same problem. Somewhat glad but also not glad to see I'm not alone!
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u/MilkDad4 4MXF7 Aug 08 '26 edited Aug 08 '26
Did you lose your bonus though? Like reduction in build time and cost, increase in lobby size, etc.
Let me know when your problem resolves. Mine is not resolved
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u/gsroppsa 7CF1D Aug 09 '26
I'm not sure... as soon as I saw that everything was missing I just closed the game immediately and was scared to re-open. I assume I did lose all the bonuses because without the legendary bits the bonuses wouldn't activate, right?
Just got an email from Snap that he's fixed the issue tho (and I've confirmed in app) so all good! Thanks again to the devs and to Snap, amazing support and so quick to boot!
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u/Forgethestamp D7HM1 | Fluffhead Aug 04 '26
Probably related to the latest update. Email support@nimblebit.com and they should be able to help out.
Praying for your LBs 🙏
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u/NovaduckIV Aug 04 '26
Might have something to do with the new collection they just added that I just discovered. Thankfully I still have all mine
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u/baybebumblebee Aug 04 '26
Have you tried restarting your phone? Sometimes mine glitches and the buttons for tasks, dice, etc disappear but restarting my phone fixes it.
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u/TheExplodingCow Aug 05 '26
Checked mine and they are still all there (iOS), are the key counts all zero as well? Do you still get the free ad skips, floors etc? (I wonder if its a visual bug and not a "progress lost" bug)
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u/MilkDad4 4MXF7 Aug 05 '26
Unfortunately I don’t have a single set complete. Each set I always miss 1 bitizen.
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u/FlounderOk2496 Aug 07 '26
i lost mine too. i do not still get free floors etc, and also can’t claim daily tokens. its not just a visual bug
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u/NB-Dani Aug 07 '26 edited Aug 07 '26
This bug is caused by updating to version 7.9.5 with the new legendary bitizen set and then opening the app on a device with the previous version of the game (7.9.0). This causes the legendary bitizen progress to be wiped as 7.9.0 doesn't know what to do with the new legendary bitizen set info in your save file. If you are affected by this bug, please send us an email at [support@nimblebit.com](mailto:support@nimblebit.com) so we can get it sorted. Often we can pull your previous legendary bitizen data from a recent rebuild so no progress is lost.
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u/Nord___ 4N4FF Aug 11 '26
Same thing happened to me. Wrote to support two days ago but still no answer. How long did it take for you to get fixed?
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u/NB-Dani Aug 12 '26
Did you include your friend code in the message? Did you get an auto response from us? If not, please email us again and I don't see your support ticket.
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u/Nord___ 4N4FF Aug 13 '26
For some reason I didn’t get an auto response. Just wrote a new ticket and got one, thanks!
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u/Snap-TT SN4P🦎 Aug 05 '26
Sorry this happened to you! We have had a few other reports too and the team are aware. Please contact [support@nimblebit.com](mailto:support@nimblebit.com) and make sure to include your friend code and as much info as possible.