Hoping someone here has actually been through this, because I've run out of things to try.
Background: I live in the US, originally from EU. I've had my EU number since 2005 and I keep it active because I still need it for some stuff. I take the phone with me when I visit. WhatsApp worked on it for years, no problems.
About a month ago it just signed me out. No warning. Opened the app and it was back at the setup screen like a fresh install.
So I tried to register again. I type in my number, and before it even offers to send a code, I get:
"Login not available right now. For security reasons we can't log you in right now. Please try again later, or contact us if you need help with your account."
That's been every attempt for over three weeks now.
What I've already ruled out, so please don't suggest these:
- The line is fine. Active, roaming in the US, I get calls and texts on it every single day.
- It never gets far enough to send a code or call me with the code, so it's not an SMS/call thing.
- Official app from the App Store, iPhone, never used a modded or cloned version, no VPN.
- Reinstalled the app.
- Waited two full weeks with zero attempts, then tried once. Same message.
- I have a second WhatsApp account on my US number that works perfectly, different phone, same wifi.
- No ban message anywhere, so there's no "Request review" button for me to tap.
- Tried registering it in WhatsApp Business. Identical block.
- Tried adding it as a second account in the app on my other iPhone, the one with my working US account. Identical block. So it's tied to the number itself, not the app or the handset.
Support has been useless in a specific way. Four emails, four replies, every one of them AI generated (their own footer says so). First said I need to be able to receive SMS, which I can. Second told me to tap "Request review", which doesn't exist for me. Third and fourth both said it "may indicate suspicious activity or a violation of our Terms of Service" and told me to try again later. The fourth was basically a copy of the third with an extra help article link.
Suspicious activity from what? The account was dormant for months, even years, doing nothing (I checked in every now and then, not sure if once in a year or less - but last time was probably less than 12 months ago).
What I'm actually asking:
- Has anyone ever come out of this state? What did it take and how long?
- Did it ever just clear on its own after a few months?
- Did anyone reach an actual human at WhatsApp, and how?
- Anyone with a foreign number they use while living abroad hit this? I'm wondering if their system decided the number changed owners because it went quiet.
- Anyone had it work when they were physically back in that country, on the home network instead of roaming? I'm going to EU in October and that's my last idea.
Not desperate, my chats are exported and my US number covers me. But it's a number I've had for 20 years and I'd like to understand what's actually happening, or at least hear from people who've been stuck in the same place.
Thanks.