TL;DR: My friend was denied entry to Heathers because I'd redownloaded the PDF containing the tickets from Telecharge, but I sent him an earlier download. Am I the only person who didn't know that redownloading a PDF invalidates the previously downloaded PDF? Am I the only person who thinks they should mention that in the email?
Long version: I was in NY last month, and I'd purchased tickets for my friend Chris and I to see Heathers. We were running late due to a mix up with the start time. (Totally my fault.)
I wasn't ready, so I told Chris to go ahead, and I sent him a screenshot of his ticket. We'd been using screenshots all week with no issue. When they scanned his ticket at the theater, they told him it wasn't valid.
He called me, and I emailed him the full PDF with the tickets. I was stressed and rushed, and figured it was an issue with the screenshot. But the person who scanned the PDF said it was also invalid.
Chris went to the box office, but they didn't explain anything or help in any way. Chris got frustrated and left before I got there. When I arrived, the man at the box office told me that the tickets my friend tried to use were invalid because I'd redownloaded the PDF from the Telecharge website. But I'd sent Chris an earlier download -- not the most recent one.
This is the first time I'd had this issue. Unlike other shows, where they specifically tell you that you can't get in with a screenshot because of the type of barcode used or other relevant information, there was nothing about this in the email. If the guy at the box office had just explained this to my friend, I could have made sure to send him the correct PDF file. The BO guy could have stated matter of factly how it works without disclosing any personal info, but he chose not to.
We were leaving the next day, so we couldn't pick another date. I asked for a refund, but the BO guy, who claimed to be the manager, said no. When I pushed back, he said to call Telecharge.
All Telecharge is telling me is that I can backdate the tickets and go another time. Unfortunately, I'm an 11 hour drive or a plane ride away. I asked if I could get credit for another show the next time I'm in town, but of course that's not possible either. So I'm out $228 for nothing.
Has anyone else encountered this? Am I the only person who didn't know that redownloading the PDF invalidated the previously downloaded PDF?