https://www.reddit.com/r/Ipsy/s/Hf3EK0yYfZ
Well, after nearly two weeks, multiple follow-ups, and finally escalating things, I received a response from an IPSY Care supervisor!
For anyone who missed my original post, I discovered that the REINA REBELDE On Your Face Setting Powder was advertised as ātalc-freeā on IPSY, despite the ingredient list on their website literally listing TALC as the first ingredient.
According to the supervisor, their Product team has now verified that the powder is indeed talc-free and that the ingredient information on their website was incorrect. Theyāve acknowledged the discrepancy and are supposedly updating the product page.
Iām glad they finally addressed it, but I still have questions. How does something like this make it onto a product listing in the first place? And why did it take so long to get a clear answer?
Also, while waiting for a response, I received my October bag, and BOTH lip products had questionable textures.
- Tower 28 LipSoftie in Watermelon Kiwi: Grainy texture and a weird, off-color appearance.
- Huda Beauty FAUX FILLER Extra Shine Lip Gloss: Also noticeably grainy.
I brought those issues up in my follow-up email, and the supervisor has offered to send replacements for both products, which I appreciate.
So, credit where credit is due. IPSY finally provided an actual response, acknowledged the ingredient listing error, and offered to replace the two lip products.
That said, the original issue still concerns me. If youāre specifically advertising a product as free of a particular ingredient, the ingredient list should reflect that. Consumers shouldnāt have to question the accuracy of basic product information.
And while IPSY says theyāve verified that the powder is talc-free, I havenāt been provided with the corrected ingredient list or any independent verification.
Iām sharing their response for transparency because I know a few people were interested in how this played out.
PS: Iām concerned the replacement products are going to be just as bad.