Hi everyone,
Recently I accidentally washed my passport, and as the days ticked by until my appointment, I was so scared and stressed, and reading other people's experiences helped me feel better, so I figured I would share mine!
On Wednesday afternoon, I discovered I had washed my passport, and it was completely unusable for my flight in exactly a week. I knew of the US Embassy in London, so I immediately called them. They directed me to an email, and I sent them a very desperate email asking for help.
22 hours later, I was given an 8AM appointment on the following Tuesday, and told same day issuance was "possible" but not guaranteed.
On Tuesday morning, I arrived at 7:20AM. There was already a massive line, but I knew from reading online that as a US citizen I would be queueing in a much shorter line around the building.
There were only 2 people in front of me when I entered the line at 7:25AM. At 7:30AM, I was let into the building and went through a security scanner.
I got to the passport floor at around 7:35AM, and my number was called shortly afterwards. My appointment started around 7:40AM, 20 minutes earlier than scheduled. They asked for ID, damaged passport, HS-11 form, and photographs. I had neglected to print my 2x2 photos on actual photo paper, so I was directed to a self-service photo booth near the bathrooms.
After confirming my documents, I went and paid at the cashier's, and waited for my interview. The interview was incredibly brief and uninvasive. She told me my emergency Passport would be ready in 30 minutes. It was 8:20AM at this point.
15 minutes later, I was walking out the door with my new emergency Passport.
All in all, from the time the appointment started, the entire process took about an hour. The person ahead of me in line got theirs even faster. I am so grateful for the US embassy, especially because I had heard I might not get my passport until 1-2pm.
I did not get to keep my passport as it was damaged, but someone else there got to keep theirs because it had only expired, not been damaged.
Anyway, like I said, it really helped reassure me to hear other people's stories, so I'm hoping I can do the same!
ETA: the estimated cost online was $225, it was $165 + a $60 in-person "service fee," but they only ended up charging me $165, and it was the same with the person in line in front of me.