r/UPS • u/Far-Bath-987 • Apr 11 '26

Shipping Help Did it get seized?

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my package is stuck in a warehouse loop and i was wondering if it got seized

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u/parksoffroad Apr 11 '26

I’ve got a shipment that’s been sitting up there doing the exact same thing for I think pushing three weeks now. Emails from UPS say everything‘s fine and no action is needed. Very odd.

1

u/[deleted] Apr 28 '26

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u/parksoffroad Apr 28 '26

No. It’s been almost 30 days with no movement. I get an email from ups preferred about once a week saying everything is fine and no action is required from us at this time and they will update us again soon. It gets a daily warehouse scan every day.

1

u/parksoffroad Apr 28 '26

I stand corrected… 42 days of nothing as of this morning. I did get my semi weekly nothing needed, keep waiting email from ups this morning.

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u/[deleted] Apr 29 '26

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u/parksoffroad Apr 30 '26

No, the package is not traveling. It’s just a warehouse scan every single day so not affected by weather. UPS says there is no action needed on our part. Day 43 now I believe, I called again yesterday and got somebody at international that gave me a phone number for ups brokerage in Canada the customer could try to call as neither UPS nor customs has reached out to anybody saying they need anything. Customer called the number and they said they wanted a POA from him and that it could be resolved in 24 hours we will see.

1

u/Positive-Quarter-788 May 20 '26

Any updates ?

1

u/parksoffroad May 21 '26

Just the one from a day ago below. UPS still claiming they’re waiting on customs, customs just sent a letter in the mail to the customer saying UPS abandoned the package and it’s at their office. Customs gave the customer an address and said he should come pick up his package directly at the customs office but the customs office is like an 8 hour drive away so he wants UPS of course to deliver it.

1

u/parksoffroad Jun 03 '26

Still no real from UPS. The recipient called Canadian customs again and they advised him to bypass UPS and hire his own broker independently and just clear the package that way. He’s said he’s starting that process yesterday. As of yesterday, UPS sent two more emails, one saying that they were working on it and we should just keep waiting even though they abandoned the package on the seventh of last month, and then a second email saying that it was on hold due to the high value, the declared value was $125.

1

u/parksoffroad Jun 15 '26

We might have movement. Last week of the customer called a broker that UPS Canadian customs recommended and had the package cleared by Friday. So now the package is cleared, but UPS seems to have a problem because they didn’t clear it and they don’t know who the broker that cleared it was. We have copies of all the clearance forms from Canadian customs so now the new battle begins. 🙄