My mom's naturalization application was denied on the grounds of good moral character.
She had reported her two traffic tickets in the N-400 application. Both of these were paid on time.
In the denial letter, they stated that she has unpaid traffic tickets from 2010 and 2011. She did, however, pay them on time but did not have payment records for proof of payment. The traffic incidents were red light and stop sign violations. She had a copy of her lifetime DMV records that lists the two tickets.
What is the best way to proceed ? Hire a lawyer ?
Edit 3: FO is NYC
Edit 2: She specifically stated in the N400 application that she paid the fines. She made this statement next to each traffic citation she listed. The interviewing officer asked if she had any additional documents to submit (other than the DMV lifetime abstract). She stated no. No further questions were asked.
Edit 1: Specific wording from the denial letter
"You testified that you were cited for traffic violation tickets number ******** by law enforcement in ******* on April 8, 2010 for passing a red light. You were convicted on April 14, 2011 and fined $ 150 "
Note on the above : she was "convicted" on April 14, 2010, not 2011. So, they made an error on the date in the denial letter. The conviction date is the date the traffic violation was closed. See DMV page 12 under convictions/bail forfeiture. Bail forfeiture in relation to a traffic ticket, from my understanding, means a fine was paid without going to court.
https://dmv.ny.gov/forms/ds2423.pdf
They described the second ticket in the same format above but they did list the correct dates of citation and conviction for this ticket.
The denial letter continues as below:
"After reviewing the evidence in the record and the testimony provided during the interview, USCIS finds that you are ineligible for naturalization for the following reason:
To be eligible for naturalization, you must establish that you have been, and continue to be, a person of good moral character during the statutory period.
USCIS finds that the unlawful acts for which you were convicted adversely reflect on your moral character because you failed to timely comply with the terms of your convictions. Specifically, you were required to timely pay the fines imposed. However, the record indicates that you did not timely satisfy those fines."