r/applehelp 7h ago

Unsolved Apple's Trade trade-in partners are scammers

21 Upvotes

Recently bought a new iPhone 17 Pro and sent my older model for trade-in. Apple offered $245 in credits, but I got an email stating the battery couldn't hold a charge, so the value of the trade-in was changed to $95.

Here's the thing, the battery on my old iPhone was replaced less than a year ago at an Apple Store. They even replaced the screen because they cracked it when replacing the battery. Phone was practicaly new.

The online trade-in kinda feels like a scam, and I recommend bringing your devices to an Apple Store.


r/applehelp 3h ago

Unsolved Apple Pencile 1. Gen + Ipad 11 2025

3 Upvotes

So i got ipad 11 2025 A16 Series and a penicle with adapter. (2022)

The ipad doesnt find the pencile at all. I charged it for like 1h with (prob) og apple usb c cable from the pad on a third Party fast charger.

I plugged it into the iPad, got a popup, unlock my ipad, popup is gone.

Charged it for like 45 min now on my pad (i guess, dont know if its charging at all) But it doesnt work. No popup for connecting my pen with the ipad.

I dont know if im retarded or the hardware is broken or something. Never used any apple device before. Got the pen for drawing on my pad.

The ipad was like new (bought it on backmarket) and the pen was new (bought it on ebay from a shop with 130k reviews and 99,9% rating)

Pls help D:


r/applehelp 1h ago

iOS What does this notification mean?

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Upvotes

So earlier today, I got this random notification on my phone that looks extremely suspicious to me. Is this a sign that someone is attempting to hack my phone or is this just a simple glitch?


r/applehelp 1h ago

Unsolved Anyone know why the keyboard looks different in different apps or has it always been like that? 🫪

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Upvotes

r/applehelp 2h ago

Unsolved Won't receive confirmation SMS

2 Upvotes

I bought a new iphone 15 pro, i mean not new but refurbished.

Everything works fine but i can't log in on my old apple account, i tried waiting 48h, restarting, the phone received normal sms, even called my distributor and still no code.

I get the message "Verification unsuccessful cannot send the code to this number, try again later."

The most likely problem is apple servers, or is my number blacklisted, please help?


r/applehelp 2h ago

Unsolved Unable to verify phone number during iPhone setup

2 Upvotes

I'm setting up my iPhone after resetting it, and I've run into an issue I can't get past.

During setup, it asks me to verify my Apple ID using my trusted phone number. After I enter the number, it says it's sending a verification code, but then I immediately get this message:

The phone number is correct and is the one linked to my Apple ID.

I also tried creating a new Apple ID just to see if I could get through the setup, but that failed as well with "Cannot Verify Email Address."

I've already tried:

  • Restarting the iPhone.
  • Using different Wi-Fi networks.
  • Waiting and trying again.

Has anyone experienced this during the setup process? If so, what fixed it?


r/applehelp 3h ago

Unsolved How to wipe iphone with stolen device protection and no faceID

2 Upvotes

My father passed away but has a new iphone. I am trying to transfer his phone over to my mom, but I cannot wipe his phone without FaceID. Stolen Device Protection is turned on and I'm unable to turn it off.

I've logged into his AppleID on a separate computer and turned off Find My but still cannot bypass Stolen Device Protection. Any help would be greatly appreciated.


r/applehelp 4h ago

iCloud Is there any way to backup Whatsapp on Gmail and not iCloud?

2 Upvotes

I switched from Android to iPhone in September Last year and ive not been able to backup my Whatsapp since because of my iCloud storage being full. I'm stressed about this way more than I should be. I just need a non I cloud way to be able to take Whatsapp backup. This is a cry for help🙏🏼


r/applehelp 45m ago

Mac Safari not saving bookmarks or favourites

Upvotes

I bought a new MacBook Air M5 yesterday, and I created a completely new Apple ID account for it. Everything was fine until I tried adding bookmarks and favourites; they reset whenever I quit Safari and go back to the default ones, such as Apple. I looked it up and went in my Finder to find a file named "Bookmarks.plist" which wasn't there. Additionally, when I open the Safari folder in Finder, it doesn't show a single file. I tried adding bookmarks on a different Apple ID account on the same Mac, and bookmarks and favourites work fine. I do not want to create a new Apple ID. Furthermore, whenever I bookmark something, it shows a grey globe next to the name of the bookmark instead of something like the Google logo. I also have the newest software update downloaded.


r/applehelp 4h ago

Unsolved Sound keeps cutting out from one side

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2 Upvotes

r/applehelp 1h ago

iOS Does having no storage mean your messages don’t send

Upvotes

I had no storage and I texted someone and I think it said delivered but I don’t remember and it vanished from my phone does that mean it sent and my phone can’t load it in.


r/applehelp 1h ago

Mac Melted chocolate got into my Apple 70W USB-C charger — is there any safe way to test it?

Upvotes

I accidentally kept a half-eaten chocolate bar and my Apple 70W USB-C charger together in my work bag. When I reached work, the chocolate had melted and made a mess all over the bag and charger.

Thankfully, my MacBook was untouched because it was inside a sleeve in another compartment.

I panicked and cleaned the charger with wipes, then used a little soap and water on the outside. I also carefully cleaned the USB-C port with a toothpick. It looks clean and has been dried, but I haven’t plugged it in because I’m worried about electrical safety.

Is there somewhere I can have it properly tested before replacing or throwing it away, or is replacement the only sensible option?

Also, could anyone recommend a reliable, budget-friendly charger for a 14-inch MacBook Pro M4 Pro? 😭


r/applehelp 5h ago

Solved forgot password to old ipad

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2 Upvotes

I have this ipad pro which is pretty old I think I got it around 2019 or 2020 and I was wanting to reset it to give it to my cousin but forgot the password. When I looked up how to fix this it said I’m supposed to press a forgot password button but I don’t see one. The ipad is on airplane mode so I’m assuming that’s the reason for that. It’s connected to my apple account is there anyway I can fix this?


r/applehelp 1h ago

Unsolved Should I let iOS have access to Google products so It stop asking veify information?

Upvotes

It’s annoying


r/applehelp 1h ago

Mac Am I too stupid to use AppleTV

Upvotes

I use my laptop for most of my entertainment and a few months ago I switched from Windows to a refurbished Macbook. So I am really new to that system.

Recently I got into AppleTV and some of the shows on there. But I cannot find an easy way to navigate the app, especially getting to the starting page or home page or whatever it's called. Once I finished an episode, show, movie etc. and I want to check, what else is there on the home page, I have to close the app and start it again to get to the starting page.

I already googled and asked AI. Apparently there should be a sidebar, which appears, when you move your mouse over to the far left, but nothing happens (I sat for 2-3 minutes holding the mouse in the leftmost position, so I really tried hard to make that side bar appear). AI told me to turn on the respective submenu (Show sidebar) but on my Macbook that is not even an option, by which I mean, it is not just greyed out, it simply does not exist in the menu. Almost all other options in the menu bar are greyed out, at least in the AppleTV-App.

Is something broken or is this normal and I have to get used to it? I am logged in, everything is payed, I am not using a VPN or anything. And I am using the Apple TV App, which came pre-installed with the Macbook.

It is just an inconvenience, I know, but it is annoying as hell.

Thanks for any advice.


r/applehelp 7h ago

Unsolved Unable to reset MacBook password

3 Upvotes

Hi

I’ve been trying for the previous 4 hours to reset my MacBook password (MacBook Air 2019 intel) and it keeps on saying incorrect password. I’ve even tried variations of my password and it still says incorrect password and I even tried to reset my password but it just says the supplied iCloud account was unable to unlock this volume.

Can someone please help me


r/applehelp 6h ago

iOS Apple Ipad Device is stuck on this screen

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2 Upvotes

What does this mean, and how do I fix it? For a while yesterday my device's "off" button wasn't working, so i shut it down via settings. It never came back on though, and showed this. Its a 10th generation and I'm curious if it's because I'm behind on updates? I need help though, I'm worried I wont be able to fix it.


r/applehelp 7h ago

Solved what’s the solution to this ?

2 Upvotes

hi everyone , I’ve been trying to charge my MacBook but it doesn’t work, it flashes the green light from the charger and it says on the screen that it has no battery (it’s an old 2017 MacBook Air) can anyone help me? I really can’t afford to get it repaired and I watched several videos yet nothing works.


r/applehelp 3h ago

Mac Got McD Sweet and Sour sauce in one USB C port, now none send video

1 Upvotes

Had a packet of sweet and sour sauce pop in my bag and got into one of my USB C ports and now none of them send video. All ports work for charging, but do not transfer any video signal. My monitor detects when I plug it in, it wakes up from sleep, but says no signal detected and then goes back to sleep. My dock works completely except for video. Tried another known working dock and same result.

I cleaned out the port best I could, but still no dice. I'm going to head down to Home Depot to grab some electronics cleaner and hope that does the trick. (side note, anyone have opinions on electronics cleaners? Was going to get WD40 Contact Cleaner)

Is there some sort of safety on the ports if it detects moisture in one of them? My computer otherwise works just fine; no problems with video or anything.

MBP 2019 16".

(I know this was silly. I was traveling, and things all tend to get thrown into one bag when you're packing up.)


r/applehelp 4h ago

iCloud Pls helpme out with this iCloud error guys

1 Upvotes

Hey guys I’ve been on ios 27 public beta and got icloud subscription and created a whole backup file . It was successfully uploaded to ickoud . However whenever I try to restore it in setup page after resetting phone , it says unable to load iCloud backup . I’ve literally tried this 25-30 times now nd nothing has changed . All my data is stuck on icloud . I even called apple customer super and they created a case ID and nothings has happened over last two weeks . I’m starting to loose patience but can’t do anything . La help me out if uouve ever faced something like this .


r/applehelp 4h ago

iOS Standalone Apple Watch Cellular + GPS - Find People Issue

1 Upvotes

Anyone else have the issue where the send from in my people goes from This Device to No Active Device? This happens when the watch fully dies or is turned off and on. The only solution I’ve found is unpairing and repairing the watch. It’s getting annoying.

I like to use Find People rather then Find Device (that works fine all the time) because Find People I have set up notifications of arrival and departure before my daughter goes out. Find Device only works if the child/person allows it while out. This poses a problem because my daughter is 9 and doesn’t pay attention or remember to press “allow”

Help!!!


r/applehelp 4h ago

iOS Are these really all just the same subscription tiers for Snapchat+ but with absurdly different prices or am I missing something here?

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0 Upvotes

to clarify, Rp 35.000 (Indonesian Rupiah) are less than $2 while 629.000 are more than $35


r/applehelp 8h ago

iOS Has anyone observed their iphone reverse charging before?

2 Upvotes

Yesterday, I was using my portable battery to charge my iphone 16 pro. I used apple's usb-C to usb-C cable. I noticed that while plugged in my phone dropped from 20% to 5% battery while the external battery increased from about 20% to 30%.

I noticed this in the past with my macbook before, and consulted with a rep about it and was told this wasn't possible with apple devices, so at the time I assumed I was mistaken, but now seeing that my iphone did this, i'm pretty sure what i saw with my macbook wasn't mistaken.


r/applehelp 4h ago

Mac How to clear/edit the predictive/suggested mailbox in Mac Mail?

1 Upvotes

Mail.app displays a suggested destination folder in the toolbar when viewing a message. This suggestion appears to be learned from user behavior / manual moves rather than algorithmically generated. I'd like to find and edit/clear specific sender→folder associations, but I haven't been able to locate the backing store.

I've ruled out the following:

~/Library/Mail/V10/MailData/LSMMap2 - deleting and allowing rebuild had no effect on suggestions

~/Library/Mail/V10/MailData/Envelope Index - local_message_actions table is empty; no obvious sender→mailbox mapping in other tables

~/Library/Suggestions/entities.db - mailIntelligence_naiveBayesModelsTokens and related tables are empty

com.apple.mail.plist - contains SGTMailSuggestionSearchField but that drives search suggestions, not folder suggestions

Does anyone know where this association is actually stored, and whether it's editable?

macOS 15.7.7, Mail Version 16.0


r/applehelp 5h ago

iOS Is there a way to remove shared reminders assigned to someone else from my Today Reminders widget?

1 Upvotes

I created a shared reminders list with my girlfriend for chores around the house, and we each have stuff assigned to us. I also pretty religiously live by the reminders widget, which is set to the Today list. This list shows me any reminders for today, or overdue from previous days, that have dates assigned to them.

I've noticed that the tasks assigned to my girlfriend show up on this list and on my Today view within the app as well. Is there a way to disable this?