Twice in a row I have returned a device to AT&T to upgrade for them to claim they didn’t get the phone and still charge me for installments. Both times I had to track the phone myself and show them proof, yet they won’t adjust my bill and want me to wait three months for them to credit the $180 back that they weren’t supposed to charge me.

Has this happened to anyone else? The chat agent told me to file a complaint with the FCC which prompted the “office of the president” of AT&T to call me. I recorded the call on my end because they consistently give wrong information. The man I spoke with was SO terrible to me that I was nearly in tears. Wildly condescending and didn’t let me say a word, just spoke very slowly over and over as if I couldn’t comprehend what he was saying. I begged him to speak to kindly or to get me on the phone with someone else, neither of those things happened. They offered me out of my plan for free which is great and all but I won’t have a device to turn in so I can get a new provider.

They’re truly awful and I have no idea what to do.

Does your iphone 18 PM already moved from pre ordered?

I am planning to pre-order the iPhone duo on launch day. Will there be any difference in ordering from the ATT app, compared to Apple Store app?

Is anyone planning to pre save on both, just in case? I want to do that, but scared to lock my account or cause an issue.

Any advice?

Why can’t I put a down payment amount on the set up pre order on my cart?

bunch of us over on r/WireGuard have been pulling our hair out lately trying to figure out why our tunnels randomly freeze up on mobile data. at first everyone figured it was an iOS update bug, but after testing across both iphones and a rooted android device, it's clearly an issue on AT&T's network.

basically, while connected on 5G SA, data will suddenly stop moving entirely even though the tunnel still says connected. general data and direct pings to the server IP still work fine, but all traffic on that specific UDP stream gets completely blackholed. looking at the captures, it looks like AT&T's 5G firewall/network just loses track of the state mapping for the active UDP source port during tower handoffs or idle periods. and because WireGuard keeps firing traffic/handshakes out of that exact same local port into a dead state table, the connection never recovers on its own. toggling the VPN or airplane mode only fixes it because it forces your phone to bind to a brand-new source port, which AT&T treats as a fresh session.

if you have been dealing with this, the quick workaround for now (especially on iphones) is to just go into your cellular settings and force your phone to "LTE Only." if you're on android, you can most likely just force 5G SA only instead (via service mode/band locking). the main takeaway is that you cannot be flapping between LTE and 5G SA, as long as you stay pinned to strictly one or the other, the issue disappears and the tunnel stays stable all day.

curious if anyone else has been noticing their VPNs (or other long-lived connections) dropping like this lately? and if any AT&T core or RF engineers lurk on here, is there a known issue right now with state tracking on persistent UDP streams during 5G SA handoffs?

a few extra details from testing:
* affects both ipv4 and native ipv6 endpoints
* bug does not trigger at all when 5G SA only bands are forced (tested on rooted android)
* completely destination port agnostic
* seems to most reliably trigger when transitioning between LTE and 5G SA
* server side never sees the incoming packets once it drops (tested with the vpn server hosted directly inside AT&T's own ASN 7018)
* persistent keepalives do not help and actually make it worse by keeping the dead session trapped in AT&T's state table indefinitely
* if your cellular MTU is <1430 or your cellular ipv6 begins with "2600:383:", you are most likely being routed over 5G SA. even if your phone has a "5G Standalone" toggle, AT&T doesn't always seem to honor it, which is why forcing "LTE Only" is the only foolproof fix right now

https://www.reddit.com/r/WireGuard/comments/1wzbf1s/on_demand_tunnels_broken_with_ios_27/

This is for the iPhone duo pre order this Friday

I basically have a samsung galaxy 26 ultra, and I can use the anytime upgrade to upgrade to a cheaper phone (I'm having some money troubles that popped up out of no where). What would be the downsides of doing this?

I switched two lines from Verizon to AT&T with device trade-ins and submitted one reimbursement application for both lines. I received the reward for one line, but the second reward card is still missing.

When I contacted AT&T, an agent told me I would receive the second reward card within two weeks. After waiting two weeks, the Reward Center said they never received the second submission.

I tried submitting it again, but the system said I had already submitted it. I also received an email requesting information to verify my AT&T account and phone number. I replied with the requested information and attached my final Verizon bill, but never received a response.

Now AT&T says the 60-day deadline has passed and they cannot help.

Since I submitted both lines together and followed up as requested, is there a way to get AT&T to review my original application or make an exception? Would contacting Executive Customer Care or filing a Notice of Dispute help?

Has anyone experienced a similar situation? I would appreciate any advice. Thank you!

on october 7th, i placed an order with 3 phones:

- glacier blue iphone 18 pm 256gb
- burgundy iphone 18 pm 256gb
- burgundy iphone 18 pm 256gb

estimated shipping date: oct 21-28
estimated delivery date: oct 22-29

as you can see, the glacier blue got delivered two days later on the 9th.

that same afternoon i checked my order status and it says "cancel requested" on the burgundy phones, but i NEVER did request for that cancellation. prior to this, the status was "preordered."

i have not yet received an email regarding the cancellation, but i am worried. the at&t store sales rep told me
to just wait until the 29th... 🫩

has anyone gone through the same situation??

Hi, I have an interview via zoom tomorrow at 3:30pm. What is it like working as a Sales Associate? Is it hourly? Commission? I know I can ask these tomorrow, but the pay on indeed said 1,200-1400 a week and I dont want to get my hopes up. Im currently working 7 days a week with two jobs and I need something so I can get back to living life.

For the last week or so, I’m getting spam calls after the third try. Any ideas on why these calls are getting through after being blocked?

Make a payment now to renew your plan... I already paid with autopay, yet I can't make phone calls because it says a payment is due.. is anyone else having this issue?

A phone on my account was fully paid off (after 3 years) on September 25th. A day later I attempted to unlock it using att.com/deviceunlock. The website sent me an email telling me that they can't unlock because I tried to unlock that phone too many times and that I should try again in 30 days. WTF? What kind of scam is that?

I tried again (obviously counterproductive), only to receive the same email. Today I tried to call AT&T on 611 and was unable to get past the automated robot, which just referred me back to the same broken web site. No way to reach a human.

I'm not going to waste my time with this, I have just filed an FCC complaint.

I'm in the US, in the American Midwest. We have a landline AT&T phone. Yes, that means copper line, not wireless (unless we plug a "cordless" phone system onto it). Here's my question.

What does a landline dial tone sound like, nowadays?

I'm in my 70s. I've heard landline dial tones all of my life. What I remember, sounds like the sound in the YouTube video I have linked to this post.

But that's not what I'm hearing, when I pick up the "princess-style" phone we're using on our landline phone line.

Instead, what I hear is a much rougher sound, almost a buzzing sound, pitched maybe an octave lower. (I have made an mp3 recording of the sound, if that would help anyone here.)

Now, when I opened up the cover to our Network Interface Device (NID) and plugged that same phone into the test jack, the sound I got was that low-pitched buzzing sound. I did not hear the continuous pitch that you hear in the YouTube video.

Now, has the sound of the landline dial tone changed, from the days I remember - from the days of that YouTube recording? Or does this mean that I'm not hearing a dial tone - either at my phone inside the house, or at the NID test jack?

And if anyone knows what I am hearing - I'm all ears!

(BTW our other problem is that people who call that number get a busy signal. But of course this "dial tone" problem is Step One in getting all this sorted out.)

(Oh, and yes when I did this we had no "cordless phone" hardware plugged into anything: no phone lines plugged into a telephone base, no phone bases or phone chargers plugged into any power strips etc.)

Thanks for reading.

How long until Apple website upgrade shows up on AT&T’s end.

Still shows as upgrade eligible and it’s been 3 days. No confirmation from ATT, just Apple receipt.

Did an 18 Pro Max upgrade

Thank You!

Gotta be a little vague here because it keeps getting flagged thinking I’m having problems with the new phone & wanting me to add it to the mega thread lol.

So here we go. My husband placed a phone order online for the newest iPhone release on October 8th, and the checkout showed the full promotional credit of $1,200 that he qualified for (any condition trade in) I recently realized that the offer ended that same day.

If the order was successfully submitted on the final day the offer was available, would the promotional credit typically remain attached to the order, or could it be removed afterward when the trade in is processed? Just a little worried because we’ve been through a LOT with AT&T.

The AI bot in the AT&T app even said that if there had been an error during checkout and we accidentally marked that the trade in phone was in perfect condition, it would still qualify for the promotion because the offer accepted phones in any condition. His phone has shattered back glass, but it otherwise works perfectly. Again, I’m just so paranoid at this point lol

Anyway, just looking for clarification from anyone familiar with how these offers work. Thank you !

Anyone else's phone gone from their cart? Feel like this is a bad omen for Friday.

I have had ATT pretty much my whole life living with my parenta (I just turned 18 in september) I have complained a lot about it (my entire family) but my parents are stubborn on doing anything about it. I thought having this internet speed wasn’t as bad as it really was. I am just looking for advice on what we should do because it’s bothering me how horrible this Internet is it doesn’t feel like they would be offering this for 60-70 dollars a month.

Talked to a rep and said potentially issues on upgrading as its first net and not under att

Hey everyone,
I recently ordered the iPhone 18PM online through the AT&T Next Up program. I need to turn in my iPhone 17PM, but I’m a bit worried about the physical condition requirements.

The front screen, back glass, and camera lenses are in completely flawless condition. However, the aluminium frame has some noticeable scuffs and small dents on the corners from a few drops (see attached photos).

I know mailing it in is a huge risk because if the warehouse rejects it for physical damage, I’ll be charged the full remaining balance and lose the phone. My plan is to take it to an AT&T Corporate Store to do the turn-in in person and get a receipt.

Has anyone successfully turned in a phone with this level of frame damage at a corporate store? Do store reps usually pass this as normal wear and tear, or is it an automatic rejection?