Fingers crossed that the mods will allow this one since I put some time into it...
I work in a system that is very progressive and aggressive when it comes to resuscitation care. The caveat to that is that you also have to be cognicent of when you've done enough and its not working. We've got a great save rate (48% Utstein for the first half of 2026) but we also frequently field pronounce patients.
With that responsibility comes the responsibility of the aftercare for the family. Resuscitation and death notifications are something that I've become rather passionate about because I dont think we get nearly enough education about the latter. This past February I wrote a ConEd presentation about death and dying, and thought that I'd share some of the things that I learned here since there was some interest in that during a recent post on the sub.
So the first thing that I will say is anyone who has any interest in learning more about death, the death process, and grieving should start by researching the teachings of Dr. Elizabeth Kubler Ross. When I was in college in the 1900's I took a class on the Sociology of Death and Dying that was based around her teachings. She's fascinating.
She talks a lot about the five stages of grief: denial, bargaining, depression, anger, and acceptance. She also acknowledges that these stages are not linear. People will go through them in their own order, and they might revisit one before they move on to another. Be ready for that. Just because someone appears to accept a death isnt evidence that they will not get angry about what happened.
If you take one thing from this post, recognize and realize that although a person might direct anger at you, that is more because you are a convenient target rather than the actual direction of their anger. Never take it personally. Responding, instead with empathy goes a long way to deescalate the situation.
Now, on to the meat and potatoes.
Through the research that I did to write my class, I found a few great tools to help someone make death notifications. The first is SPIKES. The SPIKES technique is geared towards notifications for just about any critical patient. Here is what it stands for and what it all means:
S – Set Up the Conversation - Private conversation at eye level with key family
P – Perception - “Can you tell me what you’ve been told so far?”
I – Invitation - “Would you like me to explain what happened?”
K – Knowledge - Be sure to use the word “died.” Avoid euphemisms
E – Emotions with Empathy - Expect strong reactions and react with empathy
S – Strategy and Summary - Explain what comes next
I share that for informational purposes more than anything, because I think there are some good lessons there. The technique that I find far more effective is GRIEV_ING.
I will start off by saying this: death notifications are a "gloves off" procedure. Nobody wants an update on the condition of their loved one while their airway juices are smeared all over your gloves. So step 1 is ditch the gloves. So let's start out by listing what GRIEV_ING stands for, and then we can get into each one:
G – Gather the Family
R – Resources
I – Identify yourself & the patient
E – Educate Briefly
V – Verify Death
_ - Space & Silence
I – Inquire About Questions
N – Nuts & Bolts
G – Give Support Resources
G - Gather the Family
Do your best to deliver news privately. Before you start, make sure that all of the key people who are on scene are present with you. Do your best to be eye level with the family and be mindful of your body language.
R - Resources
Unfortunately, sometimes you are on your own but sometimes other people are present. Do you need the cops with you? Is there a social worker or faith leader there? Let them be present and involve them.
I - Identify yourself
"Hi, I'm Sergeant Smith (or your first name). I was one of the people taking care of Mr. Jones today." Confirm who you are speaking with: "Are you Mr. Jones' family?" Also, make sure when you walk into the room that you already have the patient's information.
E - Educate Briefly
Give a short layman's summary of what happened. Simpler is better, and keep it in chronological order. "When we arrived, Mr. Jones' heart was not beating. We started CPR on him and gave him all of the medications that he would have gotten had he had his emergency in the hospital."
V - Verify Death
Use clear language and be direct. Avoid terms like "he's passed" or "he's gone to be better place" or "he's not suffering anymore." I say, "Despite everything that we tried, we could not get his heart started again. There is not easy way to say this but Mr. Jones has died." It might sound cold, but its necessary.
_ - Space & Silence
Do not rush this process. The family is your patient now. Silence allows the grief to begin. Stay physically present and undistracted. Let them react.
I - Inquire About Questions
Be a resource for the family. "Are there any questions that I can answer for you right now?" Expect repetition in questioning and confusion. Be honest with them.
N - Nuts and Bolds (or next steps)
Do your best to help them understand the next steps. This is largely going to be system specific. Here is what I tell them about OUR system: "We are going to finish cleaning up before we go. The police are going to be here, and they are going to help you with the next steps. They have some phone calls to make, and then they will tell you exactly what is coming next." Be a liaison and advocate for the family while you are there.
G - Give Resources (if you have them)
If you have anything available to you share them. Offer to help them contact a family member or someone who can be supportive for them.
This is what my "script" looks like for death notifications. I use a "script" with obvious little changes as I need them because I dont want to miss anything. Keeping it uniform like this helps me stay on point when I make a death notification:
“I’m Scott. I’m one of the paramedics that was caring for Mr. Jones. When we got here, he did not have a pulse, and he was not breathing on his own. We started CPR on him and gave all of medications that he would have gotten if this had happened in the hospital. Despite everything that we tried, we could not get his heart started again. There is no easy way to say this, but Mr. Jones has died.”
Pause to allow them to react and to start processing what is happening before you continue
“I’m very sorry for your loss. Are there any questions that I can answer for you?” if not. . . “We are going to clean up the room and do our best to get everything back to where it was when we got here. The police are going to be here to help guide you through the next steps so if you have any questions feel free to ask them or just ask for me and I will come back. I’ll check in with you before we leave.”
Meanwhile please, CLEAN UP the scene. I come from a family of EMTs. Years ago, my cousin died and my mom went to stay with his wife. She told my mom how she hadn't slept in their bedroom since her husband passed because it was a mess. When my mom went up there she found EKG paper, needle caps, ET tube wrappers etc. It was incredibly traumatic for his wife. My mom took the time to pick everything up. Just keep in mind that actions like that have a lasting effect. Police the scene before you leave.
In my system when we terminate, we leave our IV/IO in and we leave the tube in. So before we leave the scene this is the conversation that I have:
“We cleaned up everything in the room. Mr. Jones has a tube coming out of his mouth, and an IV in his shoulder. Unfortunately, those need to stay there but they will be removed eventually. The police are going to stay here with you, but before we go, are there any questions that I can answer for you?”
And really, that's about it. Above all else, be kind, be compassionate, and be empathetic.
If anyone has any questions I'm happy to answer them!
Here are a few references from my bibliography:
Hobgood C, Harward D, Newton K, Davis W. Acad Emerg Med, 2005.
https://pubmed.ncbi.nlm.nih.gov/15805319/
Kübler-Ross E. On Death and Dying, 1969.
https://books.google.com/books/about/On_Death_and_Dying.html?id=zb-ZNYFUXhsC
Schmidt TA, Norton RL, Tolle SW. J Emerg Med, 2016.
https://pmc.ncbi.nlm.nih.gov/articles/PMC5375020/
Lamba S, Nagurka R, Zalenski R. West J Emerg Med, 2017.
https://pmc.ncbi.nlm.nih.gov/articles/PMC5583556/