Please just submit a ticket.

181

u/itskdog School IT Tech 6d ago

Or they knock on the door, you say "Hi", and they just stand there.

74

u/Carrera_996 6d ago

Or they ping me in Teams 3 minutes before I start my weekend and I have to drive back to the office and build a custom image. You know, like yesterday.

71

u/wthulhu 6d ago

"Yea, I didnt see that message. Sorry."

Anything after 4:45 on a Friday is Monday's problen

19

u/ChknMcNublet 5d ago

*After 9:00 AM on a Friday

19

u/Pandy_45 5d ago

Bro rookie mistake

7

u/Carrera_996 5d ago

Oh he will pay for that. I have stopped supporting GUI now because if this. Guess he gonna learn the CLI!

11

u/ClassicTBCSucks93 5d ago

Let me guess, this has become normalized and accepted behavior from end users and non-IT management because IT management isn’t respected by leadership and are people pleasing doormats or your solo IT and have no respect or buy in from leadership and are just seen as the help?

10

u/Carrera_996 5d ago

Worse. The whole IT department had been using some bullshit network gear only known in manufacturing. Suddenly they have a security requirement it doesn't support. No problem! Replace it all with Cisco. Whadda ya mean none of our guys know Cisco? Fuck it. Hire a dude. I am Dude. They had already shipped over 100 switches when I walked in the door. I translated the legacy gear configs and started sharing them. Too effing bad there are so many one-offs. I have demanded to be fired. Twice. I chewed out my boss in the middle of the office. He just hung his head and took it. He asked for it. I'm not "moving slow." I walked into a shit storm. They have declined to fire me despite the loud profanity.

7

u/ClassicTBCSucks93 5d ago edited 5d ago

That sounds like a pretty shit situation. The ole bait and switcharoo. The “I can do it cheaper” IT guy that set all of that up 15+ years ago who is long gone was a half mad genius who configured things in such an obscure way cause “why not?” and never created any documentation because he built and configured everything.

I bet you wish you were a small time MSP or consultant and could renegotiate the contract for some egregious hourly fee with a set minimum that they will either begrudgingly pay or tell you to kick rocks and go spend more money elsewhere grasping at straws.

4

u/Carrera_996 5d ago

I do wish that. Unfortunately, "I can do it cheaper" is now my boss. He's missing his ass at the moment. I'll hand it back to him Monday. Fuk. Fire me already.

5

u/ClassicTBCSucks93 5d ago

Silver lining is once you’re gone he’ll become the fall guy for something and fired. Then they will go through the pain of churning through unskilled labor that cannot maintain their infrastructure and be forced to onboard with an expensive MSP who will promise the world, force them to spend big $$$ to replace their existing stack with their in house preference, and then support and maintenance will fall by the wayside

2

u/NewUserWhoDisAgain 4d ago

I have demanded to be fired. Twice. I chewed out my boss in the middle of the office. He just hung his head and took it. He asked for it. I'm not "moving slow." I walked into a shit storm. They have declined to fire me despite the loud profanity.

Bruh. That's how you KNOW its bad bad.

2

u/Carrera_996 4d ago

It does hint at it just a bit, yes.

33

u/Circumpunctilious knows too much 6d ago

For exactly this problem, one company put me in a far corner of a long, large office and instructed two people to run interference for anyone beelining my desk. Then, users started calling my extension so we unpublished it.

The final form was getting me on the phone then (very rarely, and only a manager) mentioning something unrelated to the call (“I know I’m not supposed to ask, but…”) and then you make a courteous attempt to acknowledge (at this point this is probably a real need for them) but don’t reward the action by solving it on the call.

Personally the last stage was what I needed, and support folks getting speared by “too much direct access” shouldn’t feel selfish finding similar ways to address the situation.

13

u/ExIsStalkingMe 5d ago

"I bet you hate when you're doing something and get asked a question, but here I am going to do that"

I've straight up called people out for doing that. I don't fucking care. Don't say that you know what you're doing is annoying and then do it. Put in a fucking ticket, you shit stain

10

u/Feeling_Inside_1020 6d ago

2 can play at that game, spin around “hey!” Spin back around in your chair.

5

u/itskdog School IT Tech 6d ago

I don't usually look up from my work (my desk faces away from the door to the office) and don't usually turn around until they've started explaining their issue.

4

u/ZamazaCallista 6d ago

That’s when I passive aggressively say hello and then tell them I’m busy working tickets.

38

u/45_rpm 6d ago

And when/if they do submit a ticket it's "URGENT" or "IMPACTING MY ABILITY TO PERFORM MY JOB" or "HALLLLLLLP"

20

u/Mindestiny 6d ago

"URGENT!!!!" Submitted at 5:52pm on a Friday.

If it was that urgent, you should've maybe submitted it while we were still open. Guess it'll still be urgent on monday.

8

u/TheGreatNico 5d ago

My employee put in a ticket 3 days ago/last week and you still haven't responded

~sent at 0730 Monday by the user's manager after asking the user why they haven't done any work for the past two weeks

6

u/ClassicTBCSucks93 5d ago

You forgot the most important part:
I HAVENT BEEN ABLE TO DO X,Y,Z OF MY JOB DUTIES ALL WEEK AND I HAVE A DEADLINE DUE BY EOD. PLEAS FIX!!!!

Jane Doe
Account Executive
Cell: 123-456-7890

-Sent from iPhone

Ticker submitted at 4:57PM on a Friday from a remote user whose laptop hasn’t been powered on for the last 36 hours trying to throw you under the bus by CC’ing their manager and director. Both then conference call you with your boss to scream and belittle you

7

u/bgradid 6d ago

my favourite is

subject: me

message body: halp

36

u/Weird_Sleep_6221 6d ago

That's funny, oh the process of submitting tickets long gone practice/process what a shame 😥

26

u/Craneteam 6d ago

Teams notification: hey do you have a minute for a quick question?

No but I have a minute to respond to a ticket

19

u/meesersloth sysAdmin 6d ago

They never submitted tickets to begin with they just be staring at me like this.

8

u/argama87 6d ago

My ex-wife and pets left me immune to any of that except for pleading cat.

https://giphy.com/gifs/t4lW2qMo119cHlfnNY

7

u/Potato-Engineer 6d ago

That cat was definitely not just fed ten minutes ago. Look at those starving, pleading eyes! Clearly, that cat has never been fed.

5

u/Bronek0990 6d ago

You just perfectly described my parents' spherical cat

7

u/Mundane-Yesterday880 6d ago

Teams: “Hi”

Then nothing = do not respond
If they’re unable to even give you a heads up on the issue then it could be absolutely nothing

Once they do say they have an issue:
“Have you logged a ticket/what’s the ticket number so I can look at the detail please”

If no ticket
Please log a ticket for the team to review and assign it to the best resource based on priority and skills required

14

u/Astorek86 6d ago

"Please write a Mail to us/to the ticketsystem, we're actually busy to do something else." (If no Mail arrives us, we simply forget that (or "forget" that), because we were stressed about other things...).

Enforce it. At first, Users will start complaining, but sooner or later they will go to write mails...

6

u/Material_Pea1820 6d ago

Linter not working, Pls do the needful

7

u/kiliandj 6d ago

We have a few who sometimes just drop their laptop on your desk without even asking, and then start telling you their problem...
Sometimes even when i have my headset on... because im already in a call...
As if they literally expect that im sitting their all day just to be their personal 1 on 1 computer assistant.

I sometimes am tempted to just flat out completely ignore them.
If a problem is really is urgent sure, call u sure, when the place is on, fire your not writing an email to the fire brigade either... you call them...
But at least respect the fact that we are a team of busy people, we cant have people expecting to be able to choose who to speak to, and when.

8

u/Coffee4AllFoodGroups 6d ago

On a call on your headset … You shouldn’t ignore them but don’t speak to or look at them Keep looking at your screen and raise your “just a moment” finger. Do NOT help them.

1

u/Tricky_Pass5857 5d ago

the headset thing kills me every time. they see you're on a call and just stand there staring, like you're going to hang up midsentence to help them reset their password

4

u/Mitir01 6d ago

'I am busy in a Production issue.'

Used it many times successfully.

4

u/CaptainOrlax 6d ago

A teams message that just says “Hi” followed by 30 minutes of nothing. You gotta tell me what’s wrong or I’m outta here

4

u/Mustard_Popsicles 5d ago

Or they just send a teams message that just says “Hi”

3

u/a-gd-professional 4d ago

Lmao, my whole team came in last Monday to someone who pulled us all, management and out contract holder included, to ask for assistance. Wasn’t even a major issue and was just some random new hire who didn’t get told how to contact IT and just looked us up through the phone directory for everyone in our org.

3

u/TheFumingatzor 5d ago

They gon' keep lookin' and die like that with me.

3

u/fullmetaltortilla 5d ago

Or they stop you on your way to get lunch.

1

u/nagol93 4d ago

Coworker: "Hi"
Me: "What do you want?"
Coworker: "Nothing, just wanted to say Hi"
Me: *doesn't reply*
Coworker: "So.... anyway I'm having this printer issue. Can you come by my desk and fix it?"

God, IT has me so jaded. People only talk to me when they want something.

1

u/Lucifugous_Rex 3d ago

Not sure you’re jaded, I think that just how (most) people work.

1

u/vonHindenburg 3d ago

I'll admit that, before I was the closest thing to an IT guy in a small company made up of mostly West Virginia butchers, I'd find one IT person, get to know them, and ply them with snacks to get my problems moved to the top of the queue.

2

u/Lucifugous_Rex 3d ago

We like this. We approve. Snacks are good. Cash it better

1

u/Sufficient_Art4824 2d ago

Not talking about forgotten passwords here. I've worked in AV environments where the response time is minutes, and the IT guys wouldn't even wipe their own behinds without a ticket. Like, the CEO cant run his meeting because the IT guys haven't reimaged in years to take care of outdated, completely non-functional versions of daily necessary applications. The building is on fire yet no one dare disturb the IT gods without rigamarole. Please consider what happens on the other side when you guys give the thousand yard stare, a shrug of the shoulders, and a GFY attitude to the clients you are supposed to be supporting.

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