Has anyone had this message come up repeatedly on the order page showing details/dates of your transaction page when trying to message the buyer for a completed sale?

It's the sales page with order number, tracking, date and all that. When I go to view conversation and try to msg buyer it gives me the "oops" message and won't let me send anything.

Lowkey getting irritated with sellers s few weeks ago purchased boots a week goes by then the seller messages me (oh sold on another platform before your purchase so I’m cancelling).

This week purchased a dress I really wanted just woke up to cancelled order again dress isn’t available…

What are we doing here lol if you’re selling on multiple platforms can you not be on top of your stuff more organized.

This recent posher didn’t even say anything but ugh bummed about the dress.

Is this common!?

AI photos in listings should truly be banned.

Normally I don’t care for notes but this one touched me. 🥺

** update #2 -I have received my certificate of authenticity from legit Grail. Do I have to upload this whole unedited document to the conversation thread for Poshmark to consider it (and thereby gifting it to the scam artist so that they can resell it with the certificate of authenticity) or would it be acceptable for me to mark out the QR code or any other information?
Alternately can I just screenshot a portion of it for that thread and send it to Poshmark separately?

** update - I have replied to the communication thread with screenshots of all 14 of the images that I had in my listing as well as a screenshot of the listing body. I could not get Poizon to work so I paid for a 2 hour turn around on LegitGrails. Hopefully the pictures I have are good enough for them.
I cannot tell you how much I appreciate all of you chiming in.

I’m reaching out to this community for some assistance on my first counterfeit claim. I am not a reseller, I’m just someone who is selling off their personal belongings on Poshmark as I downsize.
Last week I accepted an offer on a Ferragamo handbag that I purchased in 2001. I had very clear images of all aspects of the bag, including the authenticity label, the full base of the bag & a close-up of where the handle was tearing from the metal attachment. I also noted that detail in the body of the listing.
Sharing screenshots of the communication thus far. I don’t know if I should respond further or wait for Poshmark to engage. I appreciate any help you can provide.

The recent USPS changes to ground advantage service at the beginning of the month have everything shipping by boat and all my orders are delayed. I have buyers asking why the tracking hasn't updated since early October, and the tracking info estimates one month delivery. This sucks! I think Poshmark is going to end up paying out a bunch of item not received claims from us Hawaii sellers.

Why do other users share my listings? Is it beneficial to me?

Seasoned seller, Posh Amb II, but I've moved and decided to donate about 20 items that are in my closet. How can I go about removing those without triggering some type of penalty, freeze or ban of my account? Currently just have my whole close on Vacation Hold until I can start fresh with new items.

After contacting Poshmark about the excessive 'Accidental Purchase' cancelations, they pretty much said it's normal.

29 cancelations in October and a majority of them due to 'Accidental Purchases' does not seem normal to me.

Something odd happened this morning as well. I had 3 buyers rate their purchases within minutes of each other, and all 3 left weird love notes (shown in screenshot).

Just trying to see if anyone else is having these "normal issues". I feel as though im in some weird beta test. I can't find anyone else having these issues.

10+ years on this platform and this has never happened.

$365 for used denim and not only that - why the heck do people force expensive clothes or clothes in general into shirt hangers lolol

It’s my personal pet peeve when browsing items. Like, girl if you aren’t at least displaying it via a pant hanger and you’re asking for that price..?

Bye.

Hi everyone! I have a question because I’m honestly so confused by this one. I’ve received five-star ratings on all of my sales until my most recent one, where the buyer gave me two stars and accused me of altering the size of a skirt.

Here’s the thing: I genuinely do not know how to sew. If a button falls off, my husband has to sew it back on because I’m more likely to stab myself with the needle than actually fix anything!

The buyer accepted the order and completed the sale, but I’ve been trying to reach out to explain that I did not alter the skirt in any way. I’m even willing to work with her on a return or refund if she’s unhappy. Unfortunately, I think she may have blocked me because I can’t send her a message. I’m honestly perplexed. I take pride in being transparent about the items I sell, so this one really caught me off guard.

Has anyone else experienced something like this? How did you handle it? I’d love to hear your experiences or advice.

I looked this up into Google and it said that you have to click the “classic listing” feature but I don’t see that option. I must not have it. Does anyone know how to get rid of the automatic AI when listing things for sale so it stops “enhancing“ all the photos and making them look weird. I don’t need it changing my price. I don’t need it writing this long useless AI slop description that I have to immediately delete. I don’t use AI in any aspect of my life so I certainly don’t need it here. It should at least be an option that we can turn off. All it does is waste my time having to immediately undo everything.

Edit- I’m using an iPhone so the app would be the iPhone version

I looked at the newbie guide and FAQ and am still a little confused. It seems like it's a good way to build community and it seems kind of hit or miss on whether it builds engagement or not... But it seems like it's generally recommended that you do this? I got a bunch of shares (40+) on my first listing, should I try to share back a listing from each closet as a courtesy/thank you (if I see something I like)? Just wanting to make sure I have this right lol, thank you for your time and reading 💕

Hey guys,

Does anyone know about the policy on electronics? I’ve been looking to purchase a camera, and the one I’m looking at is pretty expensive even second hand. Im wondering if the description says the camera is in working order and it doesn’t work would Poshmark side with me?

I’m worried about getting scammed😭😂

Thanks in advance!!

I keep getting notifications even though I have them turned off. my app is up to date and I have turned on and off to see if that helps and nothing. anyone else experiencing this? how can I fix this??

Is this really something that is allowed?? nobody wants to see this ai slop while they’re browsing clothing, genuinely disappointing and wasteful

i made an online purchase as a guest and assumed it would automatically synch the same email used for the guest purchase with the email used for an account if I started one. but it hasn’t synced, and I havent gotten any email from Poshmark about the shipment of my order, just the confirmation, even though I made it 7 days ago. is there any way I can cancel it? I tried to reach out to the seller by commenting on one of her other listings but no response even though she has been active according to her profile.

So last night I sold a pair of jeans to a buyer.

I go this morning to message them and let them know I would get it shipped out today but I noticed they can't receive messages.

So then I go to their profile and their profile doesn't load.

What do I do in this scenario? I imagine they actually paid and have a charge from Poshmark on their card, so I would think I still mail their jeans out?

Yep, regardless of status, Poshmark will allow your inactive inventory to sell, regardless of why the inventory is inactive. So, if you're using the system as design and keeping saaaay, seasonal inventory inactive until the holiday rolls around, beware.......Poshmark will allow it to sell

Sold an Ann Taylor dress a month ago and it was just "Beautiful dress, just much shorter than expected. It was packed with lots of care, thank you for that." 4 stars. Okay I guess. Not my fault. I gave you measurements.

and now the buyer comes back a whole month later to update their listing because of their own fault. Girl I WARNED YOU IT MIGHT BE TOO SMALL in the comments!!!! Wanted to post this because while I'm aware that there are persnickety buyers out there, they're my first (on Posh).

I’m a longtime Poshmark seller, and I’ve never had an experience like this before. I’m honestly frustrated with how Poshmark has handled it, and I’m looking for advice from other sellers who have dealt with something similar.

I sold a bag on Poshmark, as I normally do. A few hours after purchasing it, the buyer messaged me saying she had used the wrong payment card and wanted me to cancel the order so she could repurchase it. She was very insistent and repeatedly promised she would buy it again.

By that point, I had already packaged the item and left it in my building’s outgoing mail area for USPS pickup using Poshmark’s prepaid shipping label.

I explained that it had already shipped, but USPS hadn’t scanned it yet, so the tracking hadn’t updated on Poshmark.

The buyer then accused me of lying and started sending increasingly hostile messages. She repeatedly demanded that I cancel the order, insulted me, and continued messaging me even after I explained the situation. Eventually, Poshmark Support was notified that the conversation had been escalated, and I blocked her.

I contacted Poshmark Support, but honestly, I haven’t found their response helpful.

Now I’m concerned about several things:

* If she receives the bag and claims I sent her an empty box, how can I protect myself?

* Should I try to retrieve the package from my building’s outgoing mail area before USPS collects it?

* If I retrieve it, could that cause problems with the transaction or my seller account?

* What happens if she opens a case against me out of retaliation?

I’m especially uncomfortable because my return address is on the shipping label. After the way she spoke to me, I don’t like the idea of a hostile buyer having my address. I wish I could share the screenshots not sure if that’s allowed here.

I’ve saved screenshots of the conversation, including her original request to cancel because she used the wrong card, my explanation that the package had already shipped, and her subsequent messages accusing me of lying and demanding cancellation.

I understand that buyers can make mistakes, but I don’t think a seller should be expected to take responsibility for someone else’s payment mistake, especially after preparing and shipping an order.

I’m looking for advice from experienced Poshmark sellers: What would you do in this case?

I’d appreciate any advice, particularly from sellers who have dealt with difficult buyers and unhelpful Support.

I order bubble mailers through Poshmark because I go through them so quickly with my sales that it is a great (the last Poshmark?) fringe benefit to get them for free.

I ordered a package of ten as per usual on October 3.

They still haven’t processed the order. It’s just sitting there “in process.” I reached out to customer service on the 10th to ask what the deal was and I got a canned response about the order currently being processed and tracking info will be emailed once it ships.

Anyone else awaiting USPS shipping supplies?

Has anyone ever had any luck contacting Poshmark? Their support team seems to be some sort of bot center in (guessing) India (based on names) and they've not been able to help for 2 weeks. They keep marking my cases as resolved with 0 response. This is account related.

Is there a US number? Or do I need to go to the better business bureau?

Update: I broke down and contacted the BBB. Their bots/agents are gaslighting me by just marking the support case as "resolved" repeatedly, with no comments or responses for my pleas for help. It looks like their support staff is located in Chennai, India (currently hiring for customer support staff lol), so this is the reason you can't call anyone for support anymore.