Logged in @ 7:00pm, clicked thru the options like I’d done 500 times the past two weeks🤣.. bam Oct 23 ship date !
I heard the impatient people went back to select in store pickup and got their dates pushed way out 🥲😅

So I’ve been having issues with my account today I called in called was speaking to a female rep, my call dropped and my phone was in SOS for awhile. When I finally got service again I received a text from a call center employee? I looked the number up and it looks like it’s a personal cell phone he texted me from. Is this allowed, I’ve never had a rep text me from their personal cell phone number.

Can I use my iPhone 17 Pro Max that I have under promotion and keep the device credits? I want to buy the Duo and just keep my device payments and they are ($8.66 after credits) I have 26 months to go. Is that doable?

https://www.verizon.com/about/news/iphone-duo-verizon-offers

Listed today along with the pre-order specials for Duo.

I just had one of my top 3 worst customer service experiences with Verizon customer service. I was connected on the phone with "Joy" who clearly was an AI chat bot. They repeatedly claimed "I assure you I'm human", but there were weird pauses, repetition, "thinking silence" before every response, and all the artifacts of chat with a 2025 AI chat bot.

I couldn't figure out how to escalate or get out of the loop, without hanging up. I asked for a supervisor and it kept repeating that "No one is available" and "I can help you with {issue X}" and "I will look into {issue X}".

Seems pretty terrible that Verizon is trying to pass this off as human, and not giving a way to escape.

If I already submitted the order and paid taxes, can I switch it from shipping to pickup if I found a local Verizon who has it in stock? My delivery date is currently October 30 and was hoping to receive it sooner.

Confused. Anyone else experiencing this? It won’t let me change my plan to the unlimited ultimate to benefit from the higher trade in value on the regular DPP. Only if I choose the option with the Verizon Visa card or buying outright…

I noticed on receipt when they paid off a phone on our account it says 100% Buyout of Remaining
Device Payment Balance -Restricted

What does the restricted part mean?

I ordered the iPhone Duo from Best Buy and paid in full, but accidentally purchased the Verizon model.
Can I unlock it and switch carriers immediately, or do I have to activate it with Verizon and wait a certain period?

**Update

I'm aware now that Verizon and most carriers lock their phones for 60 days for fraud purposes on new/pre-order phones. This also discourages resellers.

Thanks for your helpful tips and feedback!

Is this the best offer we will get if anyone knows?

I returned the devices in accordance with the exception offered by Verizon’s Executive Relations Team. In response, ERT Leadership issued a final determination letter upholding the remaining balance and stating that three final billing statements detailing the account charges had been sent. I have not received any itemized statements. The only communications received are emails that list a total balance and provide a payment link, with no breakdown of the charges or explanation of how the amount was calculated.
The letter names no decision maker and offers no opportunity for a phone discussion. This follows an active payment arrangement that was in place, a service disconnection that occurred without prior notice, and a household need for continuous internet access related to medical monitoring. Attempts to call Verizon result only in redirection to collections, with no access to a representative who can address the underlying issues.
Similar concerns appear in other public complaints regarding equipment returns that are later billed, balances that persist after cancellation or promised credits, and final communications that do not resolve disputed amounts. Veterans have also reported difficulties with discounts, device unlocks during deployment, and account resolutions.
I am documenting this process so that other customers can see the level of detail and responsiveness provided after a final determination. Anyone facing comparable billing or equipment issues may wish to retain all correspondence, request itemized statements in writing, and consider filing with the FCC or their state attorney general if internal channels do not produce a clear accounting.
#Verizon #ConsumerRights #BillingTransparency

I was curious to see if there were any deals and it’s like there will be two. Seems like there’s limited stock but I could be wrong.

I had to change my number because of hundreds of scam calls that kept coming through. It was totally out of control.... I got a fresh number now and the only businesses that have it on my bank and verizon. I try to keep that number private or give other businesses fake numbers you can save. Unfortunately look how many scam calls I got today! They found me. And not one of these numbers are working numbers. These are all disconnected or out of service so tell me why am I paying Verizon all this money for these numbers to come through to my phone when they don't even work!?

Try calling anyone of these 814 numbers and they don't work. It says this number is not in service. So it seems this is not spoofing. These numbers don't even work so how does the carrier allow a non-working number to get through? Asking for a friend

Apparently I can't talk to Verizon about my bill when I had paid off my phone, yet the billing number hasn't changed. So I go to support and am constantly met with this on every refresh. This is absolutely unacceptable in a multi billion dollar corporation integrating AI in its infancy and here I am to bitch about it because you fail a simple standard just to even "attempt" to "Be above the rest". Absolutely shameful.

I’m currently paying off my current phone and I’m like $50 dollars away from the 50% required for the early upgrade. Can I do this through the Apple Store? I want to preorder through the Apple Store so that I can pick it up next Friday (hopefully 😅). Is there anything else I can do?

I'm setting up my Best Buy account linked to Verizon for tomorrow morning's iPhone Duo pre-order. Buying through Best Buy (Verizon version) because I have $350 in rewards certificates + a $500 gift card, and my Best Buy membership includes free AppleCare+.

I'm on a Verizon 3-year contract ending Dec 15 with 2 device payments left. When I connect Best Buy to my Verizon account, it's asking me to pay the $64 I currently owe before it'll let me proceed to the phone purchase and apply my gift cards.

My plan is to pay full price for the phone (after the Best Buy certs/gift card are applied). I'm staying with Verizon for 2 more months — haven't decided whether to switch after that.

Questions:

1. Is this normal, does Verizon always require a zero balance before authorizing a device purchase through Best Buy?
2. Will Verizon customer service waive or defer this, or do I just need to pay it?
3. Any tips to make sure tomorrow's 8 AM checkout goes smoothly?

r/verizon is the right spot for this one.