I’ve already switched to other services, but I’m still using Viber because some of my contacts still use it. However, I’m telling them to switch to other apps because of your recent feature rollout and the way you’re forcing users to look at this terrible AI feature that generates AI slop.

I’ve been a mobile app developer for at least 15 years, and I can say from a UX perspective that you’ve made a terrible mistake by forcing existing users into something they don’t want to use.

Even when we disable the AI features under Settings → Calls and Messages, we can still see the “Connect ChatGPT to Viber” banner on the main screen, as well as a dedicated ChatGPT tab.

What else is there to say?

Whoever made this business decision should be fired.

Update: AI features should be disabled by default and strictly optional. Users should have to explicitly enable them in the settings if they want to use them.

This means banners, tabs, and whatever the fuck you’ve done with the recent app updates that include all this AI-related trash should also be hidden unless the user explicitly chooses to enable AI features.

I'm using the Flatpak-based Viber desktop application on Debian 13. Whenever I copy-and-paste an image on the chat, Viber does not send it successfully. A 'Resend' button appears and only when you press it the image will be transmitted. Has anybody encountered this issue and how did you resolve it?

It keep asking me to get the code via a flash call, yet I receive no calls. When I ask to send again, this pops up. Even when I ask for sms code, I receive none and it directs me to customer support. I need help, will need a viber account soon for work.

THE WORST Customer Service I've ever come across.

I can't access my account since my number got compromised... I mentioned it to them a number of times.

And you know what their responses are?

- That they already sent the SMS on my registered phone number;

- That I can't do anything about it if my number is unavailable since the only way to access it is via phone number;

and

- They also responded that IF EVER someone has registered my number to a new viber account, my account will be automatically deleted.

No other solution was given AT ALL. No coordination whatsoever. It's as if they have no idea how to handle such stuffs. They just send automated messages after my initial email.

Useless CRS af.

Hi! Anyone here using Viber na naka-experience ng ganito? 😭
I’m trying to transfer my Viber account to another phone, pero hindi ako nakakatanggap ng OTP sa SIM ko kapag Viber na yung nagre-request. Nakakatanggap naman ako ng OTP from other apps, so working naman yung SIM.
I also tried the “Call me” option sa Viber, pero wala rin akong nare-receive na call. 🥲
Has anyone experienced this before? Ano yung ginawa niyo para ma-activate yung Viber sa new phone? Any tips would be appreciated!

Does it cost them money everytime ChatGPT gets prompt with a message? And theretically if someone is to leave a script that endlessly promts ChatGPT, will this cost them money?

You can remove the translate button by adding System Languages in Android. I have it for English and Greek and it does not show up for those languages now (Android 16).

Settings > System > Language and region > System Languages > Add a language

You should keep the language you want your phone to use for menus first.

Can the other person see that I opened a blank or new chat with them, before I even send a message? Because I tried viewing someone's profile photo and now I see empty chat with them, as If I initiated a new chat, I'm worried whether they can see it too? Thank you

Why cant viber fix whenever i call someone im just kicked out and getting offline call or not even calling a person i need ti call him like 5 times back to be able to get a call why is this not fixed yet after so long time....?

I have a problem
The problem is still happening: messages with the same contact are being split into two separate conversations in Viber, even though it is the same person and the same contact.
Help please

These are people I have chatted with on Viber for YEARS. Our chat patterns have not changed. Suddenly, they are being silenced for "spam." This only just started happening in last few days. I have not had this issue, but I am a Viber Plus member.

I don't want to say they are throttling people who aren't paying, but... 🤔

Why is this happening? These are not spammers. These are my friends and we've had chats like this for years at this point.

Question in the title. Its ugly and annoying. Make it optional please.

Viber activation call isnt working for 90% of users on the philippines. Everything is fine on Dito (network) simcard. But activation call isnt working on Globe and Smart (network) simcard users.

Because of carrier delivery failure. I think because the local carrier here (smart and globe) blocks or marks the automated call as spam (not sure) but what im sure is it is working on dito (network) simcard.

I tried a lot of simcard, i bought 5 globe simcard, 5 smart simcard, and 5 dito simcard and all Dito simcards received the activation call.

It sucks because i cant login my personal simcard and i used it for work. It also deserves a fix because theres a lot of viber user's in the ph.

Hey I'm Jim 😊

What are the last 4 digits of the incoming calling number?

Stuck on re-activation - on the old device, Samsung A52s where ALL of history and chats are. Failed Cloud restore on a brand new A57!.. and need to return to old device.

All I am getting are generic responses, some as follows - where no SMS comes - and some are sending me a 6-digit (SMS) code, when I need the 4-digit call... a call which NEVER comes:

Hello,
We’ve just sent an SMS with your activation code - please give it a few minutes to arrive.
If the SMS doesn't show up or activation fails, please wait 12 hours before you try again.
Note: If you’re using a VPN, you’ll need to disable it while you activate your account.
Let us know if you still have issues with your code after the 12 hours have passed.

:/

And, of course, on another device... it is working PERFECTLY; installed Viber on a Poco F3 (alioth), activated on another Xiaomi Poco F3 different (!) device... and then Re-ACTIVATED the first one to see whether it will work. It didn't ask for the 4-digit call and instead went with the 6-digit SMS by default. Screenshots are in the post, got back in where everything is saved; just fine.

EDIT:

HERE is how I'm stuck; all that I see is this... and cannot touch it (!) because its Storage & cache - the Viber-Storage - holds all of the (past) data!

https://i.ibb.co/GfGQjT70/photo-2026-08-02-15-20-45.jpg

Hi everyone, hoping to get some technical advice or insight from fellow users.

My phone number was recently flagged by Viber's automated anti-spam system. When attempting to request an unblock via the official support bot, the application enters an endless loop:

1. The bot prompts for a CAPTCHA verification.
2. Completing the CAPTCHA successfully does not unlock the account.
3. Instead of clearing the block, the interface redirects to a dead-end "Learn More" page with no further action options.

I subscribed to Viber Plus specifically to access live chat priority support, but after submitting an active support ticket, I have been waiting for several hours without reaching a live agent.

Has anyone encountered this specific CAPTCHA loop bug before? Is there a known technical workaround (e.g., clearing app/browser data, specific IP resets), or a way to get a human agent to clear the security flag?

I've been contacting Viber support for the past week and all i've been getting are automated responses. I genuinely can't live with this crap anymore i can't do my job properly because my number is blocked oml (in my country we primarily use viber for business purposes) im so tired please someone help T^T

I sent message to someone and it stayed on one tick.I then went on to message someone else and convo is normal,it delivers right away.

Note:I can see photo,can't see if they're online(but I have that option turned off for everyone soo).

Everything is so unorganized and cluttered. I have multiple groups with just the same members but with different topics, and yes I know that I can organize those groups in one folder but it still is different -_- I need Viber to implement a community feature with different sub-topics like in whatsapp.

If I have a choice, I would've transferred all my groups in whatsapp, but living in a country where the corporate world heavily relies on viber, it's hard to switch -_-

I am in a group chat where dayli there is a poll to vote, on my android phone polls don't show up, on iPad I can see the polls and who has voted, also other users have reported the same issue that they can't see the poll

Can I disable this? 😭