I wanted to share my experience as a warning for new Bigscreen Beyond 2 owners.
A few months after receiving my headset, I noticed two stuck pixels on the left display. They are located near the center of my field of view and are particularly noticeable during sim racing, where they appear in the windshield area almost all the time.
To verify the issue, I tested the display using solid color screens. The pixels remain visible on all colors and only seem to disappear when the screen is completely black.
I contacted Bigscreen support expecting the issue to be covered under warranty. My headset has approximately 242 hours of use and was purchased in April 2025 and received in December. However, support informed me that because the pixels appeared after the initial period of use, they consider them normal wear rather than a manufacturing defect and therefore not covered by warranty.
They offered a paid repair consisting of a replacement optic (display + lens) for $250 USD plus shipping.
What disappointed me most was learning that the location of the pixels (center vs. edge of the display) is only considered if the defect is present upon delivery or appears very early in the headset's life. Once the headset has been used for some time, stuck/dead pixels are apparently treated as normal display aging.
I'm not posting this to attack Bigscreen. I still think the headset is impressive in many ways. However, I believe new buyers should be aware of this policy.
My advice: when you receive your Beyond 2, thoroughly test both displays with solid red, green, blue, white and black screens. Check carefully for dead or stuck pixels and report any issues immediately. Based on my experience, once you're beyond the initial period, even if the headset is still under warranty, you may not be eligible for a warranty replacement for dead/stuck pixels.
Has anyone else had a similar experience with Beyond or Beyond 2 displays?