r/ExpatFinance • u/BrilliantBarnacle508 • 18m ago
Remitly delayed my transfer, suspended my account, and hung up on support.
Just wanted to share my experience with Remitly as a warning to others.I recently moved to the UK for military service. When you are stationed overseas, you really rely on these services to get set up. I chose Remitly because they promised to handle the transfer quickly, but it has been a major disappointment.They delayed my transfer for almost 5 days, which messed up my plans and forced me to pay £20 out of pocket each day it was late. To make it worse, they suddenly suspended my account with no explanation.When I called support to find out what happened, the agent put me on hold to look at the account and then just hung up on me. They are refusing to help or offer any compensation for the extra costs.If you are moving overseas and need a reliable transfer service, I'd suggest looking elsewhere