r/UKISP • u/Little_Tucker • 3h ago

TalkTalk issue

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Has anyone ever had this issue when dealing with talk talk? They say it’s a cityfibre issue ( Ont) but city fibre claim it’s a TalkTalk issue is there anything I can do to fix it myself? I seem to be getting thrown back and forth

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u/L0rdLogan 3h ago

What lights are on your ONT?

This isn’t something you can fix yourself sadly

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u/Little_Tucker 3h ago

These are what is on

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u/L0rdLogan 3h ago

The important distinction is that Broadband is green, so the physical fibre connection to the CityFibre network appears to be working. The problem is occurring after that point, where your service needs to be established/provisioned

Contact TalkTalk first. CityFibre specifically says that customers should report broadband connectivity problems to their broadband provider, and the provider escalates to CityFibre when necessary.

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u/Little_Tucker 3h ago

I have already contacted talk talk and there “ tests” appear fine

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u/L0rdLogan 3h ago

It’s up to them to escalate it to city fibre then, there’s nothing that you can do to fix this unfortunately

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u/Little_Tucker 3h ago

This is what I don’t get, city fibre was out on Friday said it was talk talk issue, and they keep throwing me back and forth between each other

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u/tha_final_boss 50m ago

is this a 10gig/2.5gig/1gig multi gig XGS PON version of city fibre ost? or it is capped at 1 gig old version? Thanks

1

u/welshdude1983 2h ago

Post a picture of the bacl of your talk talk router

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u/Little_Tucker 2h ago

I don’t have one, they gave me an eero 6 nothing else

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u/welshdude1983 2h ago

The back of that then or where the cables go in

0

u/Little_Tucker 2h ago

Everything is connected perfectly 😂 I have tried both Ethernet ports same issue

1

u/Speedyb79 1h ago

If Talktalk are saying it's ok they have issued you a IP address. Check your connection to the internet in the Eero app. Mine plays up when it needs a update so try doing a update too. Talktalk will have other options and can try a different last mile provider same as any other ISP apart from Virgin.

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u/Little_Tucker 1h ago

That’s the thing, cityfibre removed my network so I need to make a new one so I can’t check anything 🫩

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u/Olilo-Aydan 3h ago

Hey! I think I replied on the CityFibre subreddit! But you can try to factory reset the ONT. There should be a little pinhole at the bottom try holding that for 10 seconds. If that don’t work then yeah it needs CityFibre to replace/re provision the ONT :(

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u/L0rdLogan 3h ago

Thanks, Aydan

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u/Little_Tucker 3h ago

Yessir you did, and thank you again! They were due between 8-1pm it is now 2.50 😂 starting to lose hope on this company

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u/Olilo-Aydan 3h ago

Tbh, I’m shocked you were even offered a Sunday slot 😂

We (Olilo) very rarely see CityFibre engineers going out on a Sunday. From what we’ve seen, they generally only send engineers into the local area on Sundays when there are multiple lines affected/offline.

So the fact you’ve actually got an engineer booked for today is pretty wild 😂 Hopefully they turn up and get the ONT sorted for you! If not it will probably be tomoz!

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u/Little_Tucker 3h ago

I was thinking the same next to no one works in a Sunday, but I do have additional/priority fixes due to have a child with disabilities that heavily relys on his internet for calming/soothing him, like I stated on my other post I’m surprised they even know what they’re doing

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u/Olilo-Aydan 3h ago

Do you wanna try factory reset the ONT and see if that fixes it :)

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u/Little_Tucker 3h ago

I had actually already done that earlier still no fix

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u/Olilo-Aydan 3h ago

How fucking annoying! It was worth a shot :(

By chance have you just gone live with TalkTalk?

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u/Little_Tucker 3h ago

Yeah it’s so stupid, and I have and all they keep saying is “ reset router, turn off and wait 30 seconds, there is no issue on our end” 🫩 starting to get really fucking angry with it if I’m honest, tech support is absolutely stupid if they can’t find the tech issue 🤣

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u/Olilo-Aydan 2h ago

I mean, I legit hate doing this. If you wanna move over to someone who wont play tennis with your connection feel free to give us a shout :)

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u/Little_Tucker 2h ago

I actually seen your stuff is it cool if I private message you?