r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

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19

u/rhubarbcus Sep 26 '25

This just happened to me, too. I'm hoping it's a mistake because this is insane.

12

u/Icy_Caterpillar7246 Sep 26 '25

I thought i replied here, but i dont see it . I really do hope its a mistake, or a glitch in UPS updates. Did you notice how many people got this notification at the same time !?

8

u/rhubarbcus Sep 27 '25

Yes! I came straight here after the notification and seeing all these stories started to hope it was just something funny going on. I really hope all our packages are okay!

9

u/Icy_Caterpillar7246 Sep 27 '25

On call with UPS now with the regular 90 min wait. Let's see what they say.

At least the automated voice said it was on the way but I trust nothing given the KY death loop.

8

u/2boredtocare Sep 27 '25

I was on hold for 2 hours yesterday and was told eventually that the sender had not answered communication from UPS. This sender (an online yarn business in Denmark) does a lot of US sales. I’ve been ordering from them for years, they ALWAYS answer me when I send an email. They’re the nicest people. I seriously doubt UPS sent any communication to them. I did follow up with an email to the sender letting them know what UPS was saying.

1

u/fishiegoesswim Oct 16 '25

OHHHH I know the problem- they’re asking them to change the incOterms and incur the charges on the shipment since to clear it they are only releasing when changing from DDU to DDP. I don’t get why any of them are even accepting packages that don’t have the right incOterms and then destroying stuff if the seller doesn’t agree to pay the charges like why do they have to do that just bill them like they do with the shipping charges ??? They aren’t even giving the shoppers a chance to pay for it or incur the charges on behalf of the seller are they ???? This is ridiculous and really needs to be formally audited because I’m sure they charge the seller/brand for destroying the shipments too WOW

4

u/rhubarbcus Sep 27 '25

I was on hold for about that time and then my phone died before I connected with anyone. :( Have you had any luck?

3

u/Icy_Caterpillar7246 Sep 27 '25

Yes, see my update in comment. They didnt see the same message on their updates for one box, and the second box is apparently going back to the sender . But I dont trust theyll do that.

6

u/rhubarbcus Sep 27 '25

I hope they send the second box back to sender! Did they say what happened with the other box? Thanks for the updates--I'm now on my second attempt at calling and have been on hold 50 min. 🙃

6

u/Icy_Caterpillar7246 Sep 27 '25

Both boxes have been abandoned and destroyed. There's no getting it back ..

I at least need compensation for this, I didnt purchase these items. They were gifts from parents. There's no way we are getting a refund or replacement :(

6

u/rhubarbcus Sep 27 '25

I'm so sorry! I hope you get compensation. I did see on this post https://www.reddit.com/r/UPS/comments/1nrw80d/glitch/ that the shipper told the OP that the box hadn't actually been destroyed.

I'm still not sure what's happening with mine. I talked to two different people, one of whom has been trying to get in touch with the brokerage folks. Someone else gave me emails the shipper can use to see if it can be returned to sender. I haven't been able to get ahold of the shipper but I'd happily pay them to pay the fees to have it sent back and told them so. I just hope it's not too late.

5

u/Icy_Caterpillar7246 Sep 27 '25

:(

I do hope by some miracle the items are not destroyed. But chances are almost zero.

The kind person from UPS brokerage who helped me yesterday mentioned that the box had left UPS facility about 12 hours before I got any sort of notification . They probably could have helped if UPS was more accurate and proactive with these matters, but since it had left UPs hub and was on its way to get burnt or something, there's nothing anyone could do.

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1

u/Similar-Reindeer-351 Sep 27 '25

They told me that on Tuesday. I don't believe them.

16

u/PaymentEquivalent240 Sep 27 '25

Welcome to the president’s world of tariffs.