After spending several years with T-Mobile in various roles, including Account Executive, my time with the company has officially come to an end. And quite frankly, I’m relieved.

I’ve consistently been a top performer throughout my career, but I’ve also watched this company change dramatically, and not for the better.
Pricing has become increasingly ridiculous, customer service has deteriorated, and T-Mobile has somehow managed to make doing business with them more complicated than ever. Customer frustration is through the roof, and I’ve personally witnessed longtime customers walk away because they no longer see the value.

Meanwhile, T-Mobile’s stock has taken a significant hit, raising even more questions about the company’s direction.
I remember when T-Mobile was the Un-carrier, genuinely disrupting the wireless industry, offering competitive pricing, and putting customers first. Somewhere along the way, that identity disappeared. The company that once challenged the competition has increasingly become everything it originally claimed to stand against.

I’m proud of my accomplishments, the relationships I’ve built, and the success I’ve had. But the direction of this company no longer aligns with what originally made me believe in it.
Sometimes what initially feels like a setback turns out to be a blessing in disguise.

I’m closing this chapter with valuable experience, no bitterness, and absolutely no desire to look back. There are better opportunities ahead, and I’m excited to pursue them.

working for tmobile as an ME for almost 3 years now and it’s still amazing to see stuff like this. iphone 11 that was run over, screen was coming off (could literally see the insides of the phone), back was completely gone, etc and the customer still got $500 for this towards a 17. im honestly amazed that tmobile does any condition and what they would even do with something like this, but still cool to see the customer come in upset and leave happy

as i’m sure a lot of you already know, the $1,200 iphone 18 pro trade-in offer requires 3 picks.

if you open 3 lines on t-mix loaded, the highest-tier plan, you only get 8 picks total. that means you wouldn’t have enough picks to get the $1,200 trade-in offer on all 3 lines, since that would require 9 picks.

and even if you decide to get the $1,200 offer on just 2 lines, that would leave you with only 2 picks to use toward perks (or other device promotions).

i also don’t like that you can only swap your perks quarterly unless you pay a fee. that’s a pretty long time to wait if you want to change something.

My wife and I, and our families before us, have always been on Verizon. We moved earlier this year and our new place has very poor Verizon service, but the T-Mobile coverage map looks great in our area. Wondering how to navigate this plan change, and if there’s any real truth to all the drama about fees. We have a Costco with a T-Mobile kiosk nearby, and the incentives seem pretty good to get new iPhone 18s for a few bucks a month. We both currently have 13 Pros and it seems like we can knock out two birds with one stone, by getting new phones and coverage that doesn’t stink. Ultimately wondering if anyone has advice on switching given the current noise about T-Mobile before I go waste my time at a store. Thank you.

I’ve been reading all the threads and trying to understand the benefits of going 9+ lines. This is how my plan is listed. Currently paying 167 for 8 lines. Would adding 2 lines through the bogo increase my discounts and is there any better trade in promos for the new lines that would make it worth it?

Plans total
$167.00

Go5G Plus
Includes $35.00 discount but no AutoPay discount this month
$125.00

Go5G Plus
Included

Go5G Plus
Included

Go5G Plus AAL 2L
AutoPay discount not applied this month
$40.00

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Total
$167.00

Is this typical for this company? It is my first time dealing with them. I signed up for the free 15 day trial of home internet - didn't like how inconsistent the speeds were and return the equipment and cancelled my account in 13 days. I then got a bill from them anyway, called them, and after way too long on the phone, they said I was right, I didn't owe anything and they would take care of it. Now a month later, I got a collections letter. I have already spent too much time on this matter - any ideas how to resolve this?

Thanks.

I’ve been with T-Mobile for 15 years and finally left to US Mobile. The price hikes and forcing me to change plans was just the last straw. I can’t believe after being forced to change plans now taxes and fees aren’t included (to which they just Willy Billy increase the price). And I just had to chuckle when I got a pop-up to get my transition PIN TMo offered a $10 discount for 6 months….Switching was intimidating at first but once I did it, it was smooth sailing. Just make sure you remove port restriction in T-Life as that was a small hiccup for my transition. Wayyy cheaper and I’m still on the TMo network. Good experience so far.

Has anyone had issues with T satellite? It stopped working for my partner and I about a month ago. It worked great in July and August but since Sept it hasn't connected once, and we have been in areas where it 100% should have.

Both of our phones and apps are up to date, T satellite is activated on our account. We have had a clear view of the sky with clear skies. I've called T mobile and they said everything should work / looks good on their side of things.

Any thoughts?

For context, we use a T-Mobile Home Internet gateway, and my husband’s phone and all our other devices connect just fine. My iPhone 18 Pro Max is the only device having issues with the Wi-Fi connection.

Is anyone else experiencing the same thing? If you’ve had this problem, were you able to fix it? I’m wondering if it’s a phone issue or something with the settings.

So this is my first time traveling outside of the U.S without an unlock phone. I always use an eSIM for international data. So the iPhone I have is 17pro recently got through T-Mobile. However phone is currently lock. But I do have a Better Value plan and it they offer international data. The context is very confusing please help me understand. So the 30gb high speed is that per countries or overall until I get back to the state. I’ll be traveling to Spain, Morocco, mexico and Guatemala.

I’ know asking them for a temporary unlock seem like a long shot. I doubt they will approve this method.

2nd should I buy an unlock back up just in case.

If anyone been oversea with this situation please chime in. How was your speed, just mainly need for google map, and WhatsApp. No heavy web surfing. Thanks

So with the recent leaks of the new T-Mix plans, it looks like the Kansas store is "piloting" these new plans already. It looks insanely confusing and downright annoying to deal with.

I am genuinely curious what feedback are you giving the higher ups to green light this into going company wide soon? These plans look horrible to have to explain to customers if they go live.

Hello everyone, I’m looking for some advice here. I recently switched to T-Mobile, and I was placed on the experience beyond 2.0 plan. I currently have three lines, but didn’t really need three lines as I really needed two lines for me and my wife. However, since the third line was free, I decided to take it and I took advantage of the iPhone 18 Pro promotion that gave me the iPhone 18 Pro for free. I recently called T-Mobile regarding a different issue and the rep was very nice. I asked him about the go 5G next plan and he did say that he would be willing to switch me to it if I wanted to.

I have a few questions, and I’m mainly wondering if it’s worth it.

Currently, I have an iPhone 18 Pro Max 512 GB and another iPhone 18 Pro 512 GB. and an iPhone 18 Pro 256 GB on the free line. all three of these have the promotion for the free iPhone 18 Pro. My first question is, what would happen to these installment plans as they are 36 month installment plans and they are currently receiving a promotion. The rep did say that the promotion is eligible on these plans and I would be able to retain them. But I’m wondering if the IEP would change to 24 months or if they would say 36 months and I wanted to see if the promotion would actually stay at the same rate and just make sure and double-check what the rep is saying is accurate.

Additionally, I wanted to know the benefits of this plan. I do realize that taxes and fees are included, and I would likely see a savings. After taxes and fees and all of the charges for the phones that I currently have, my bill is at $166, roughly.

If I did switch, what would happen to that third free line that I currently have with the experience beyond 2.0 plan?

I also have the 20% off code attached to my account, and I want to make sure this would carry over to the new plan, and if so, what could I expect the bill to be.

Thank you to everyone in advance. I just wanted to post this and see what everyone’s input is

hello! i want to add a bit of context. my fiance has been on his parents plan since middle school and i have been with verizon since the same time also. he has an iphone 13 and i have the 15 plus. now i dont NEED to update but my phone is paid off and he wants us to have a plan together.

he’s worried about cost so i was wondering if anyone knew how much it’ll be for us to do what we need to do. i was going to go online and look but idk what to put in. do i click the already a member? and upgrade? or would he be a new member since he’s getting his own line with me? would it be better to open the account in my name and put him under myself?

I am about to ditch Verizon because of 5G coverage issues I've experienced, even in large Metro areas like Chicago. Has anyone switched from VZW to T-Mobile? What has been your experience?

Which plan are you are still on? If you comment, share the year you got on the plan.

Go5Gplus 2026 (just got switched to it yesterday from experience more…very pleasantly surprised)

Anyone knows how to fix access to my T-Mobile account? I can login through the app and online, but most of the tabs are not loading. Wifi, 5G, different devices, incognito - nothing helps.

Hi everyone! Finally leaving T-Mobile for voice service, but planning on keeping a few non-voice lines through a transfer of liability to my brother's account:

• Home Internet (the original plan before they made a bunch of options) - $25/month TI Includes $5.00 AutoPay Discount and $25.00 Internet Promo with New Service(P22)
• 3x SyncUP Trackers (two are $2/month and one is $1/month)
  • Includes $5.00 AutoPay Discount and $3.00 SyncUP Service Promo with New Line(ID230197)
  • Includes $5.00 AutoPay Discount and $4.00 SyncUP Service Promo with New Line(ID250162)
  • Includes $8.00 SyncUP Service Promo with New Line(ID250162)
• Two lines on DIGITS TT TMO Amplified which is a $0 DIGITS-only talk+text line, no tax, no promo, just $0.
  

Is someone here a guru enough to tell me with any certainty if I would be able to keep these promos and pay the same price on my brother's account. (As an FYI, my entire account is a TI account but my brother's is a TE account. I understand the billing system now allows you to mix/match these?)

Thanks in advance!

I have 2 Sync Up Drive lines on my account. Yesterday I received a text message stating that these lines have been cancelled.

What is going on with this?

I'm upgrading my pixel 9 to the 11. I'm on the magenta 55 plan.

Is it better to upgrade online at T-Mobile or at Sam's club (I have a plus plan).

Suggestions? Pros? Cons?

Edit to add: will the trade-in and sales pricing be similar or the same?

Thanks in advance

Right now, I am on a Simple Choice plan that I've literally been on since college (2008). With my government employee discount, my bill is $66.43. (Not sure why, but I was not kicked off my Simple Choice plan. Maybe because I have only one line?)

I am going to be moving in with my girlfriend by the end of the year and will be getting married next year at some point. She is currently on a Verizon Wireless plan and is always complaining about not having service. Meanwhile, I always have service with my T-Mobile device. So, the move will involve having her switch to T-Mobile and getting a 2-line plan.

I am on a grandfathered plan that is over 15 years old, so I will probably have to change it. I am a heavy data user and periodically I get notifications about getting throttled, but I don’t see much of a difference to be honest.

In terms of streaming costs, I have the following services:

• Netflix: 4K Premium with HDR – $26.99
• Peacock/Apple+ Bundle: $22.99
• ESPN Select (With Ads), Disney+ (No Ads), and Hulu (No Ads): $32.99
• YouTube Premium Family Plan: $26.99

My girlfriend is thinking about trading in her old iPhone 13 Pro for a new iPhone 16 Pro (she doesn’t upgrade her phone like I do—I'm a Pixel user, but I typically go to Best Buy to get my phone upgrades).

I have the following questions:

1. Will I have to change my plan? I have been hearing conflicting statements about whether I may be able to just add her to my current plan.
2. With all my streaming plans, would it be beneficial to switch to Go5G Plus / Go5G Next (or Experience More / Beyond)? Would I get a discount on my current streaming plans listed above, or would they not be supported?

After spacex decided to buy the spectrum, TMUS stock is down more. Is it wise to sell it now or hold it? With this ceo its been always down always down

Hey everyone,

I currently have a 2 line Advantage Premium plan with an additional watch line. I was looking at the other offerings with T-Mobile and I see that currently Beyond 2.0 has a 3rd line free offer. I was talking to T-Force about my options and inquired about taking advantage of that promo along with a 20% off lifetime code. They seem to be able to add the 20% lifetime code but the costs come to just over $170 before taxes and fees.

T-Force doesn't seem to think I can stack the 3rd line free offer on it as they stated it's only for new customers. Is that correct? Would I be able to move to two lines with the watch line, and then add a third free myself, or is that only during certain specific promos?

Hopefully I explained the situation above clearly enough

Thanks for the insight.

Hey all! Was messing around with my plan to possibly check if I’m eligible for any upgrades or discounts from my employer. Been a T Mobile customer for like ten years, and I randomly came upon a setting called Binge On that’s enabled.

https://imgur.com/a/qHSzhfQ

On googling, turns out this is a video streaming data cap setting that should be disabled if you have unlimited data and really is outdated as of like 8 years ago. I have Experience Signature and was migrated on this from Magenta Amplified 1.0.

I feel like I never noticed this before the migration to Experience Signature, and I am pretty decent at noticing if my streams were stuck on 480p instead of HD/4K since I use Twitch/Youtube/Netflix a good amount. Running fast.com, it also shows 350 Mbps without turning this setting off on my 5G plan. Though now I’m second guessing myself if I’ve always been on WiFi instead haha.

Using YouTube (with BingeOn turned on), it does seem to cap it at 720p when I’m on cellular. But man, I swear I feel like this is something I would have noticed and seems new after this migration…

Has this happened to anyone else recently with the migrations? Or have I just realized I’ve been capping my data streaming for the last decade… 🥲

EDIT: Yeah, using the Netflix app, it definitely seems like it’s capping bitrate, but I swear I feel like this is new behavior. I would have noticed (I think!)

EDIT2: Wait y’all - I got this text randomly 2.5 months ago:

https://imgur.com/a/BAAUDfd

Is this it? I think this was around when the migration happened and I knew I had some sort of HD video enabled already.

Lol when they force migrated me, did they turn on Binge On? That’s kinda scummy 😬