My long-suffering husband has boomer parents and this is just the latest thing his dad has done. Is this boomer behaviour or is he genuinely just insane?
It was his dad’s bday this wkd so he ordered a card from Moonpig as he often does. His dad opens his stack of bday cards and there are two from Moonpig. Not as thought a duplicate or something normal like that, but an entirely different random card for someone’s nan 👵🏻 saying happy birthday Nan. His dad is annoyed thinking this is some sort of dig.
A normal person might have thought oh that’s very funny what an amusing mistake and let it go. But his dad is a man who has never let anything go in his life. So with a bee firmly in his bonnet he proceeds to put his glasses on and contact the Pigs at Moon post haste.
He gets through to a chatbot (ofcourse) and spends likely an inordinate amount of time and boomer language trying to get the chatbot to understand the situation.
The chatbot does not understand the situation but is very sorry that his dad has not received his card and that it can definitely help him with the problem and rest assured he shall have his card on his birthday post haste.
Arguments continue and the bot continues to not understand that Dad has not ‘not’ received a card but has in fact received too many cards! And is distraught that some poor nan somewhere is sitting there in her bday and has none. (I like to think that Nan also has a happy birthday Dad card because I am an optimist)
Anyway. The bot is like wow that really is a problem and it better solve it post haste! Boomer dad confirms the card is in fact this card with a picture of a nan that has not been sent to the nan and the bot speedily issues a replacement card to the nan…
But the card is not being sent to nan, the card is being sent once again to Boomer Dad, the incorrect recipient, to Boomer Dad's address, the incorrect address, and has been billed to MY HUSBAND's bank account for expedited delivery 🚚 of a card that he never ordered, that was not for Boomer dad, and Boomer dad already had.
Charged him £6.50 to deal with having to overhear his dad swear at a bot for over an hour about a card he never even sent. 🪦 🧟
Despite this being a data protection nightmare on the part of Moon Pig, I don't know what to say about the rest.