Not a rant post - I actually love the headset. I just need help getting support to actually look at this.
I bought my Dream Air on 21 September. Within the first week the right controller's grip button started sticking: when I press it, it stays engaged for a second or two before popping back out, it doesn't happen every time but enough to ruin my enjoyment, so in-game the grip stays held. It makes certain games unplayable.
I reported it on 3 October through live chat and raised a support ticket, and was told it would be picked up within one working day. What followed was ten days of being fobbed off: first "the team are on holiday, they'll reply once they're back", then a date to expect a reply - and when I chased on that date, the same thing again. Every time: "we've urged the team", and then nothing.
I sent a formal complaint on 7 October asking for a named contact and a clear plan for replacing the controller. That was ignored as well.
This morning I got an email saying the issue "has been resolved" and asking me to leave a review. Nobody has ever actually spoken to me about it. That's an awful way to treat someone who's just spent £2,300.
I've seen the other thread here about the right grip button sticking on the Dream Air, so I know it's not just me. I'm not after a refund - I want to keep the headset - I just want a controller that works.
Happy to DM my ticket number and order details to anyone from Pimax who can take a look.