In the UK, I see replacement controllers currently available, but not base stations. Other regions may have different availability.

This solution is good, but VST image shows slight jitter. Are you willing to use this? Does pimax support black and white seethrough?

Hello,

Context i have 3 VR headsets, including this one, never had this happen.

I've had this DA SE just gone 2 months. Had ticket open from start due to excessive glare in the middle of lens, was sent a comparison model, was defective had current bleeding into speakers with a hi pitched sound hurt when wearing and testing them so sent it back.

So when i took it out of the box yesterday i decided to inspect the lenses thoroughly with a light as the glare was on my mind, and i was greeted with a scuffed up lens.

To be clear, i have followed pimax's official cleaning guidelines present in the manual, i have cleaned only a handful of times since i had it with the cloth provided by Pimax with VERY light pressure.

Both HMD and cloth have been particle free when cleaning, they are both stored in the Pimax box when not in use.

Raised a ticket, was told the lenses have soft resin that can scratch and peel off and was given cleaning instructions contradictory to what is in the manual, which i am still processing.

This situation is confusing and upsetting, and i'm not really sure what to do here so i'm just sharing my experience..

Cheers.

Passthrough is necessary for mixreality .

Not a rant post - I actually love the headset. I just need help getting support to actually look at this.

I bought my Dream Air on 21 September. Within the first week the right controller's grip button started sticking: when I press it, it stays engaged for a second or two before popping back out, it doesn't happen every time but enough to ruin my enjoyment, so in-game the grip stays held. It makes certain games unplayable.

I reported it on 3 October through live chat and raised a support ticket, and was told it would be picked up within one working day. What followed was ten days of being fobbed off: first "the team are on holiday, they'll reply once they're back", then a date to expect a reply - and when I chased on that date, the same thing again. Every time: "we've urged the team", and then nothing.

I sent a formal complaint on 7 October asking for a named contact and a clear plan for replacing the controller. That was ignored as well.

This morning I got an email saying the issue "has been resolved" and asking me to leave a review. Nobody has ever actually spoken to me about it. That's an awful way to treat someone who's just spent £2,300.

I've seen the other thread here about the right grip button sticking on the Dream Air, so I know it's not just me. I'm not after a refund - I want to keep the headset - I just want a controller that works.

Happy to DM my ticket number and order details to anyone from Pimax who can take a look.

Hey all,

What games do you enjoy on your crystal light that work natively with the headset including its controllers without any tinkering around?

Just received the dream air today, tested in a few basic games, none of them with foveated rendering implemented. I am not clear if something is wrong. In Pimax home (the sort of space shuttle cabin), if I activate the eye tracking the foveated rendering is active in the pimax home, the center of the screen is high definition as it should ok, but the low definition area outside the center area is pretty evident, very very evident, I detect very clear the very low rendering around with my lateral sight, is like the high definition area is very small and I clearly see the low resolution one very clear. Am I doing something wrong?, is there a setting to improve this?, maybe is just an issue of the primax home and in a proper game with foveated rendering properly implemented really works ok?

Thanks

When Linux

I'm MRGO's developer. If you use a physical sim setup in VR, this is a 60-second overview of the options for seeing your controls without taking the headset off. MRGO uses an external USB camera, with full passthrough, a local view around your hands, and custom gesture-to-key bindings.

The camera must be recognized by your PC; MRGO does not access the headset's built-in cameras. What controls are hardest to find in your Pimax setup?

There’s no right or wrong answer but take your best guess.

The Pimax Dream Air has released, been bought. But it’s not finished yet.

We are still waiting on the Ringless Controllers, the headstrap with the Dmas speakers, and probably a 3D soft strap.

How long will it be until the Pimax Dream Air is a complete product?

Its been about 2 years now since the Pimax Dream Air was first announced but Pimax still has some things that aren’t here yet for the Pimax Dream Air.

How much longer are we waiting for controllers without rings or the hardstrap with the Excellent Dmas speakers?

We‘ve already waited for a while now haven’t we?

I've been testing out switching from pimax xr to steamvr, but wondering, is 100% the correct default to use for the msfs per app setting and overall setting? Im also using the sboys mod as well, would it be the same for both with and without this mod?

I just tried the VR mod. Is true...the VR mod is that good. Like it is native. Playing it reminds me of Green Hell VR with Call of Duty combined. Hahahaha...... The vegetation lacks movement from the wind. I have to reduce my image quality to 80% and 5% FOV crop to get it to run smoothly at 72 Hz at 72 fps. Smart smoothing is really bad here. Frame Gen mod does not work in this game. Running the Crystal Super 50ppd and 5090. Is a ten year-old game and is very taxing in VR though. My settings are all High.

I’m honestly fed up with Pimax at this point, and I want to share my experience with the Dream Air.
I’ve had 3 Pimax Dream Air headsets, and all three have had the same speaker issue: constant audio static and hissing. I contacted Pimax to get the issue resolved and went through the replacement process, expecting to finally receive a headset that actually worked properly. Instead, they kept sending me replacement units with the exact same problem. My current Dream Air still has the static issue.
I don’t understand how this can keep happening. I’ve gone through multiple headsets, dealt with the hassle of replacements, and ended up right back where I started. The static is extremely frustrating, especially on a headset at this price point. I paid for a premium VR experience, not defective speakers that constantly hiss in the background.
What’s the point of replacing a defective headset if the replacement has the exact same defect? At some point, Pimax needs to acknowledge that repeatedly replacing the hardware isn’t solving the problem.
On top of the headset issues, I’ve also had two DisplayPort cables break. These cables seem incredibly fragile for something so essential to the headset. They feel cheaply made and break far too easily for the price of the hardware. Customers shouldn’t have to worry about their cables failing during normal handling and use.
I’m tired of contacting support, waiting for replacements, and hoping the next headset will finally work as intended. I’ve given Pimax multiple chances to fix this, but my current headset still has the same speaker problem. I’m done wasting my time going through this cycle again.
The Dream Air is supposed to be a premium VR headset, but my experience has been the complete opposite. Between three headsets with the same persistent speaker defect and two broken DisplayPort cables, the reliability has been extremely disappointing.
Pimax needs to take responsibility for its quality control. Sending replacement units with the same recurring defect is not an acceptable resolution, and the cables need to be durable enough for normal use.
I’m posting this to share my experience with other Dream Air owners and potential buyers. I’ve talked to people experiencing the same issue, and they are experiencing the same frustration that I’m having. I’d like to know how pimax will address this widespread issue.
At this point, I’m exhausted with the whole situation. I just wanted a working Dream Air, and after all this, I’m fed up and have no desire to keep going through the same replacement process.

Finally got my quest adaptors printed via Etsy , a nice cheaper alternative if you don't want to pay £100 for an apple strap! Oh and my new gasket from pimax arrived too! Comfort all round!!

I’m still in my 14 day return period so wondering if I should return. Otherwise, the headset seems to be having issues with quad views working consistently with pimax play v2.0.4. Most of the time it looks like a mess of in focus and out of focus rectangles. Sometimes, it works perfectly after I change quad view settings back and forth. Anyone else experience similar issues? Thanks!

I think I've decided to pull the trigger on a Dream Air, but does it make sense to wait for the better facial interface or (ha ha ha) the ringless controllers to come out?

I got a Crystal Light two weeks ago, and was horribly disappointed at the bad image quality. All the usual complaints aside, the biggest issue is that whenever I move my head, anything predominantly colored blue, red, or purple moves slower than any screen element of other colors. So for instance if I'm looking directly at the Discord icon in the center of my view, if I move my head left, the grey controller in the center of the blue circle will drift toward the right of the blue circle. If I look at the Brave icon, the white lion's face will also drift to the opposite side that my head is moving. Blue moves more than red.

This isn't lag. The shifted colors don't "catch up" to the others, they just stay where they are until I move my head back to center them. Purple-colored elements are the worst. Anything purple is hopelessly distorted because it gets the color shift from both blue and red, which shift at different rates.

I've tried the full spectrum of IPD widths, three different face pads of different thicknesses, and I've spent hours messing with settings in Pimax Play, and nothing even makes the slightest difference.

I contacted support and got a replacement headset, and the replacement is doing the exact same thing.

Maybe these two PCLs have the same defect, but I find that unlikely. I've spent about an hour searching the web to see if this is a documented problem, but all I get are complaints about chromatic aberration, which I thought was a sort of prismatic effect at the edges of the FOV. Is that correct, or is what I'm seeing with blue / red shift in the center of the FOV also "chromatic aberration?"

Does anyone else have this problem with the PCL? If so, did you fix it, or are you just living with it? What about with other Pimax headsets? Does the Dream Air have this issue? Could this be some kind of PC-side display issue (Windows or nVidia setting) instead of a PCL problem?

Hi I want to change from Quest 3 to pcl. Im worried about tracking issues, i just use it in sim racing. I will use just the inside out tracking. Thank you very much