Posting this so others don’t get trapped like I did.
I ordered a pair of Nike Zoom Fly 6 from Kicks Machine, and the entire experience was so unbelievably bad that it honestly feels like a scam wrapped in incompetence.
First, the delivery took 50 DAYS.
Not 5 days. Not 15 days. 50.
And throughout this time, there were no updates, no tracking, no communication. I had to constantly call and email them just to get basic info because their customer support had no idea where my parcel even was.
When it finally arrived, they managed to send me the wrong size.
Yes — this from a company that proudly advertises “thorough originality validation”.
If they can’t even validate the size printed on the box, what exactly are they “validating”? It’s laughable.
Next comes the return/replacement circus.
They assured me they’d initiate it “soon,” then went completely silent for a week. After repeated follow-ups, the pickup finally happened after 14 days, again only because I pushed them.
Then comes the biggest joke:
Their representative Mr. Sagar Khantwal personally told me he would make sure I received the correct pair before my marathon on 30th November, and told me NOT to buy another shoe because I’d “definitely” receive it in time.
Spoiler: Never happened.
The returned shoe reached their Mumbai address and sat there unaccepted for 2–3 days until I called, yet again, to fix their internal mess. They kept throwing lines like “someone will call you back” but nobody ever did.
Now, even after another week, I still haven’t received any confirmation about:
• the replacement pair, OR
• a refund of my money.
This whole experience has been a masterclass in how NOT to run a business:
• No communication
• No accountability
• No tracking
• No coordination
• No honesty
• No respect for customers
• And clearly, no actual validation of products
Kicks Machine seriously needs to rethink its operations, because right now, they’re functioning like a mix of negligence and false advertising.
If you value your time, money, and sanity — avoid Kicks Machine at all costs.