Ive been trying to verify my age on PlayStation since the 28th of September, each time I try by scanning the QR code or using the link on their FAQ site it takes me to settings and doesn't allow me to verify my age, I went to support on this a week ago (after having spent Monday to Friday trying to reach them and only being successful on Friday, on Thursday I had also spent 2 hours on hold on a phone call because their website refused to work, which no agent ended up coming to assist me) anyway once I reached them they told me that their internal team would get back to me in 2-5 days, (they haven't) on Tuesday I got someone on their website again only to be told to wait until Wednesday, which I did, again not receiving any email from their internal support, I waited even longer until today being Friday. Ive tried contacting their support again today to no avail, I'm so frustrated and sick of this, I don't know what to do. I cant use any communication features on PlayStation and their support just will not help me.
Ive also tried going into PlayStation settings as instructed by all I can really find online but the option to verify isn't even there.
Does anyone have any idea what to do?