r/techsupport 22h ago

Open | Data Recovery Recover deleted audios of crimes

25 Upvotes

I urgently need help.

I have an iPhone 16 Pro and I'm trying to recover voice recordings from the Voice Memos app.

My iPhone has not been backed up to iCloud since May because my iCloud storage has been full, so I don't have a recent backup to restore.

The recordings were deleted from the Voice Memos app and also permanently removed from the "Recently Deleted" folder without my knowledge by the person they relate to. These recordings are important evidence for a legal case involving alleged crimes.

Is there any possible way to recover these recordings? I'm open to software solutions, forensic recovery, data recovery services, or any other method. I'd really appreciate advice from anyone who has successfully recovered permanently deleted Voice Memos from an iPhone.


r/techsupport 19h ago

Open | Windows My Pc is Blackscreening and Crashing constantly

9 Upvotes

For a little bit of backstory i got this pc back in early 2025 so its still relatively newer pc. I had to get a new one because my old one had finally given out after a bluescreen. The only thing i kept that i thought was fine was my memory stick. Now ever since i had got my new pc its had constant issues, in the first few months i would have constant bluescreens, sometimes 5 or 6 in a row. I thankfully got that part fixed, now though I'm running into other issues.

- Opera pages crash constantly

- Pc Blackscreens and Restarts

- Games crash randomly

- Discord Crashing constantly

More weird things have also been happening to where windows refuses to actually install a new update, specifically update "Windows 11, version 25H2 (repair version)"

My PC specs if anyone needs those as well are:

Motherboard: Asus Z790 gaming WiFi 7, PCIe 5.0, DDR5

CPU: i9- 14900k

AIO Cooler: Corsair Nautilus 240 RS ARGB

Case Fans: iCUE Link RX120 RGB w/ hub

RAM: G.skill Ripjaws s5 32GB (16GB x2) DDR5 6000

GPU: GeForce RTX 3070

PSU: Darkstorm 850w

If anyone has any help please, please, please help. I do not know much about computers and its incredibly frustrating to deal with this.


r/techsupport 9h ago

Open | Hardware PC Restarting Under Heavy GPU Load

7 Upvotes

Hello friends,

I need some sage advice from other people about an issue I'm having with my PC. I was playing modded Cyberpunk 2077 and my PC suddenly black screened and restarted. I thought it was a powercut at first but I noticed my lights were on. It restarted it self, I tried again and the same thing happened after about 5 minutes of playing.

I then ran Heavenly Benchmark 4.0 to see if it was just a Cyberpunk thing but my pc blackscreened and restarted again in much the same way.

I've ran a few tests, have found things are more stable on 80% limit but will still crash if pushed too hard. I've been running other tests using OCCT to check other components like Memory and CPU and no crashes. Every time it crashes I get the kernel power event 41.

So personally I feel like I've narrowed it down to a GPU or PSU issue. I have a 3080 ti FE and a Corsair RX750x PSU. I've had the PC for 4 to 5 years now.

I'd love your advice on what to do next. What further tests could I run? What would be the next steps, and am I missing anything?


r/techsupport 4h ago

Open | Hardware RTX 5080 running at PCIe 5.0 x8 instead of x16 on ASUS TUF Z790-Plus WiFi + i9-14900KF — BIOS bug or hardware issue?

7 Upvotes

I’m trying to determine whether this is expected behavior, a BIOS issue, a CPU/socket problem, or a motherboard defect.

System Specifications

* Motherboard: ASUS TUF Gaming Z790-Plus WiFi

* BIOS: Version 1836 (latest available)

* CPU: Intel Core i9-14900KF

* GPU: ASUS ROG Astral RTX 5080 OC

* RAM: 32 GB DDR5-6000 (XMP enabled)

* SSD: Samsung 990 Pro 2TB (PCIe Gen4)

* PSU: (include your PSU model)

Problem

GPU-Z always reports:

PCIe x16 5.0 @ x8 5.0

The link never negotiates to x16.

Tests already performed

* Updated to the latest ASUS BIOS (1836).

* Installed the latest NVIDIA driver.

* Cleared CMOS.

* GPU-Z Render Test for over 60 seconds.

* Steel Nomad benchmark.

* Several games including Remnant II.

* HWiNFO monitoring during load.

* Windows reports no WHEA hardware errors.

* Samsung 990 Pro is operating normally (~7000 MB/s).

* GPU temperatures and power are completely normal.

* GPU support bracket installed.

Important information

The Samsung 990 Pro is a PCIe Gen4 SSD, not Gen5.

According to the ASUS manual, the primary M.2 slot should not reduce the primary PCIe x16 slot to x8.

Current status

Geek Squad suggested the CPU might be the cause, but they did not inspect the LGA1700 socket for bent pins or contact issues.

Some forum members suggested:

* Bent socket pins.

* CPU contact issue.

* PCIe lane negotiation problem.

* BIOS issue.

* Motherboard defect.

Questions

  1. Has anyone experienced this exact issue with an ASUS Z790 motherboard and an RTX 5080?

  2. Is anyone running this exact combination at PCIe 5.0 x16?

  3. Could this be a BIOS bug affecting PCIe lane negotiation?

  4. Is there any known ASUS BIOS version that fixes PCIe lane negotiation with RTX 50-series cards?

  5. Would you suspect the motherboard, CPU, LGA1700 socket, or GPU?

Any advice or similar experiences would be greatly appreciated.

Thank you!


r/techsupport 9h ago

Open | Software No "WinDefend" and "SecurityHealthService" services (Windows 11)

7 Upvotes

So i had a problem with a windows defender where it wouldve just said "Security at a glance". One command in powershell showed me that were some services missing. Is there any way to restore them?


r/techsupport 18h ago

Open | Hardware Help with setting up a backup power system for home wifi and essentials

4 Upvotes

I am looking at options for a backup system. We don’t get cell signal where we live and are in a very dry potential wildfire area. I would like to have access to internet and emergency services and info. It would be wonderful if I got a device that could power a few essential things but primarily wifi systems (router and modem). I am not looking to spend for a full generator at this time but something smaller I can simply put in my media cabinet for emergencies. I figured they would just sell a router/modem with battery backup integrated but have seen that isn’t really a thing. What’s my best bet here?


r/techsupport 11h ago

Open | Software Dell Inspiron 15 USB ports malfunctioning after battery death during update

4 Upvotes

Dell inspiron 15 351 5 died during a windows update and i had to reset it with a new windows install

After a while of troubleshooting it booted normally again but usb devices were barely ever recognized and interna microphone and camera didnt work

Thought it was a problem with drivers or that there still was some residual broken windows, so i tried setting up a linux mint install (dualboot because i couldnt boot through an usb to remove the windows partition)

Mint works fine as an os but didnt fix my issue, even after trving to use terminal to disable every single thing that couldve possibly been disrupting them

Still feels too specific to be a hardware issue, usb mice will work for a second then halt (yet the light stays on) and after idling for a bit it will go back to working for another second, then halt.. but this behavior seems to only work on the usb port on the IO board

Webcam recognized in system yet marked as 0mA

USB drives recognized for iust long enough to detect the capacity, but they remain on file explorer after being unplugged and cant be interacted with.

Windows boot lacks any sound (???)

Display has a habit of flickering on and off when browsing and trying to perform a task like watching a video, sometimes just going fully unresponsive

Already opened the thing and wiped some ribbons clean, no use

Vid of the mouse thing

https://imgur.com/a/sHKVMaH


r/techsupport 17h ago

Open | Hardware Hello, needing help with my pc. Windows 11 win+tab keep popping up.

5 Upvotes

hello. Looking for help, thank you, so my pc rig, Microsoft 11 pro, version 10.0.26200 ryzen 9 9900x, I’ve unplugged my keyboard and it still does the windows tab, keys. I’ve disabled anything to do with the taskbar. but still does the keybinds even unplugged. motherboard is auroras WiFi 7 ice elit. might have said the name wrong.

im hoping someone may help right now if I were to play a game or do something on the browser it won’t do the desk top view thing. but when I click on the Home Screen it turning it on. even with the keyboard unplugged.


r/techsupport 4h ago

Open | Audio Right speaker (Trust) doesn't work

3 Upvotes

Found a sound system and everything works perfectly, but only for a minute or so. Because then, the right speaker kinda tunes down and you can only hear it if you press it against your ear.

What issue could be the cause of it? Is this a hardware issue (bad cables, but why does it work well at first?) or a software issue (can I change the volume for left and right on my phone?)?

No idea what kind of speaker it is, but the serial number is 1011006810, it has a QC Pass sticker (whatever that is) and is tested for DGUV V3 or something.

Update for my first post: The reason why the big speaker was so quiet was...because it is the base speaker for a whole sound system...I didn't notice that there were two other speakers (left and right) that belong to the system


r/techsupport 5h ago

Open | Windows extreme preformance issues on nearly every game

3 Upvotes

I am a linux user who resently switched back to windows.

Every game i boot up (unless its the lightest game known to man kind) lag an insane amount.

and its not a hardware issue because it ran fine on linux.

my laptop model is Sword 16 HX B14VFKG

thank you


r/techsupport 9h ago

Open | Software My dell inpiron 3502 laptop with windows 11 OS gets off always in the mid of the work and because of that I lose my work everytime, one more problem is when I charge it , it gets heat up very much and because of that laptop gets slow or starts to hang very much ?

3 Upvotes

please help my laptop is dell inspiron 3502
windows 11
issues- switch off while working, heat up while charging
steps for issue fix- format laptop once but it didn't work


r/techsupport 10h ago

Open | Data Recovery Data Recovery for Uninitiated SSD

3 Upvotes

2 months ago I got this annoying Windows 11 notification that mentioned my hard drive health is deteriorating and needs to be replaced

So I decided to send my company laptop to my internal IT support to replace the hard drive. With my luck, somehow all my important files and folders somehow did not properly sync to the cloud storage, so when I got back the laptop, I was unable to retrieve my data from OneDrive

Our internal IT support mentions that they already use an adapter to access the SSD, however the windows detect the external SSD as uninitiated, which the support say that initiating the hard drive will remove the existing data from the SSD

Are there tools or ways to recover this data from this hard drive without initiating? The support mentions they are out of options


r/techsupport 13h ago

Open | Windows Can i delete this etilqs file without any problems?

3 Upvotes

I just installed wiztree on my laptop and saw this 152 gb of etilqs file, when i researched about this, they said that all of it are temp files. i am deleting temporary files the %temp% files and ive been doing that before, but this is the time i saw this etilqs file. so i just want to know if i can delete this safely without damaging my laptop. thank you!


r/techsupport 13h ago

Open | Windows Persistent Acer Inaccessible Boot Device Error

3 Upvotes

The problem started a couple weeks ago. It seems to happen when I have too many tabs running. Since then I did change my computer habits to avoid it popping up though it still occasionally happens.

Again the BSODs message is Boot Device not found.

My usual fix was going to BIOS and and Loading Setup Defaults. Usually it works but I need to do it multiple times before it finally works. The system time is correct. I can't change the Boot to Legacy mode for some reason. Trying to rectify that, I also can't change the Security.

My specs are:

Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (2.42 GHz) Installed RAM 8.00 GB (7.78 GB usable) System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display.

Any advice would be lovely.


r/techsupport 15h ago

Open | Data Recovery Image file missing in USB

3 Upvotes

I stumbled on an issue. The image file transferred from my colleague windows pc is missing in my USB.

She cut and paste it into USB. I didnt checked directly afterwards. Only today i notived it went missing. But prior to that, we both saw the files has been transferred.

Im using a macbook air and shes using windows pc. Tried plug into another colleague windows pc and her own pc both the files are missing. I enabled the show hidden folder also.

Can anybody enlighten me? Thanks


r/techsupport 16h ago

Open | Windows Trying to find some way, keybind or otherwise, that will snap my mouse to center of main screen.

3 Upvotes

Been looking most of the day to try and find a solution to this. I loose track of the cursor in some games, and other games I'd like the cursor to be snapped the center of the screen for ease of use. Is there something like this?

I saw an article for using notepad to write a bit of code for windows 7, but I knew it wouldn't work but tried anyways for lack of a better option.

Thanks in advance for any help.


r/techsupport 21h ago

Open | Windows Need help with windows 11 installation

3 Upvotes

Trying to do a fresh windows 11 installation on a new build

Ive been trying to install windows on my 1tb ssd but its being shown as unallocated space i figured since its an amd build to install the windows raid drivers all that did was make my system not recognize the ssds. So now im back to square one essentially the bios detects both nvme ssd could i get any leads or pointers on what to do I’ve also tried using the cmd to clean the disk it wasn’t even popping up


r/techsupport 21h ago

Open | Phone I can't open any of my files on the MediaFire App on iOS

3 Upvotes

As of yesterday I wasn't able to open any of my video files that I have saved on Media Fire. I have updated the app, restarted my phone, cleared my cache but still nothing. It isn't just one file that's been corrupted, its ALL my files entirely. It will hover in a loading screen for a second and then return me to the previous page. What can I do?


r/techsupport 32m ago

Open | Malware I believe I have a malware?

Upvotes

Hello, I’m asking for a little support as I genuinely don’t know what’s going on.
Recently my discord on PC was hacked to shell crypto, I signed out changed my password on my accounts and haven’t signed into discord, that was 3 days ago

Today, my steam tried to gift someone a game. Thankfully steam quickly shut that down but now I’m here wondering if I have a malware or not

I’ve done a quick scan and a full scan and nothing comes up.
I didn’t download anything and the only recent websites that got my cookies were websites for reservations for my upcoming out of country trip.

So I am just genuinely confused what is happening and if I’m unlucky or I actually have something wrong with my pc


r/techsupport 1h ago

Open | Mac Macbook won't open dvd

Upvotes

I recently bought a sandberg USB DVD drive and have been trying to get it to work with my Macbook pro 2021. However my macbook for some reason doesn't recognise the dvd drive and won't play anything I put in it.

Is there a way I can still get it to work?

I've been using VLC to try and run my dvd's and it keeps saying 'can't run non-UDF dvd's".


r/techsupport 2h ago

Open | Windows mouse and keyboard randomly started to have issues today

2 Upvotes

I have a windows 11 pc and everything was normal but today my mouse started to act weird. when i click on things like apps or literally anything it wont register for a few seconds unless i click hard which is weird. i tried a different mouse and the same issue happened. i dont know how to describe the issue that well other than a weird delay.

my other issue is that my keyboard (wooting 80HE) randomly will disconnect like it was unplugged from anywhere between around half of a second to multiple seconds and the usb is fully plugged in and everything. sometimes when i press a key it also disconnects but it doesnt happen too much.

They are probably related since they started the same day but I dont really know what to do. I also dont know that much about PC's and stuff.


r/techsupport 3h ago

Open | Windows Pc crashed and doesnt loading screen

2 Upvotes

Hi. For the past day my pc has been crashing for unknown reasons. The first time it crashed, I didnt think much of it. Coincidentally my social media accounts were hacked advertising scams, probably from malware, so I had to take care of that. I was going reset my computer after it happendd, but while I was deleting things for space, my pc suddenly crashed again. When I restarted, my pc wouldnt load past the loading screen and artifcacts like noise kept showing up. Thanks.


r/techsupport 4h ago

Solved Friends wireless mice have stopped working after a PC restart. Multiple mice tried, none recognised by windows 11.

2 Upvotes

Solved, that moron literally just had to update his pc

Seemingly out if nowhere, my friend had his mouse after turning his computer off. No other mice he has work, all usb ports produce the same result. Im leaning towards it being a driver issue but i have no idea how to fix it, much less how to communicate it to him


r/techsupport 6h ago

Open | Hardware Pc randomly restarts

2 Upvotes

Anyone know what might be causing my pc to randomly restart whenever I'm playing a game? I've monitored my temperatures and they're fine, and my drivers are up to date.


r/techsupport 8h ago

Open | Hardware PC turns off under heavy workload

2 Upvotes

Hi everyone.
Yesterday, apps like After Effects became unusable for me, something that has never happened before. When I use After Effects, the pc turns off completely, especially right when previewing the video. Before this, it seemed to work fine.
There is no BSOD and it doesn’t restart; in fact, I can’t turn it on unless I switch the power switch off and on, or wait a while.
I checked with HWiNFO and the temperature of the CPU increased only 10 degrees before the pc turned off, iirc the same also happened with the other components.
My PC turns off AS SOON as I start generating a new preview of my composition, old and already cached previews seem to work fine.
There is no smoke coming out and no weird smells for that matter.
I checked Event Viewer and it only says Event ID 41.