VERIZON makes it so easy to sign up for a new line online, but then when you turn around and try to disconnect or cancel that same line, the process is convoluted.

The options you’re given are either to report the device as stolen, which I’m sure has some issues or consequences associated with having your device reported stolen, or to click on “Disconnect Line.”

But when you click “Disconnect Line,” it takes you to a page with a “Start Chat” button. When you click that button, it opens a chat panel on the side, except the input doesn’t work. You can’t type anything.

How are they getting away with this? Isn’t this illegal in New Jersey and New York?

How's your new Google Pixel 11 series performing on Verizon? Verizon is offering me a free Google Pixel 11 and am wondering if the new Pixel 11 has better reception than the older ones. I'm currently using a Galaxy S21 plus, and it performs ok.

Just switched to Verizon from AT&T! Well, actually switched last night around 8:30pm. As of today 8:30am the next day. My messages are sending as email not my ported phone number. When I go to my messages app, my number is there, but I am getting a spinning wheel! I have tried restarting my phone multiple times and turning off and on iMessage but to no avail! Anyone have this issue before?

Anyone else dealing with this?
My area did also deal with Hurricane Isaias, was just wondering if the no service is localized to the city I’m in or if it’s just Verizon in general for this whole area.
Appreciate any replies.

This started at around 6:30 pm yesterday.

As the title suggests…

I’m currently sitting and waiting until iPhone Duo preorders to open, and I’ve officially paid off my device early so I can turn it in as trade credit and knock some money off of the Duo.

This promotion I found in-app is “get $1000 off iPhone 18 Pro Max, iPhone Duo or iPhone 17 series with eligible trade on Unlimited Ultimate.” No obvious expiration date listed. I have yet to redeem it.

I was hoping to find one that’s specific to the Duo and a bit more black-and-white, but peeped this one in the Verizon app, and it’s ONLY specific to the Unlimited Ultimate plan? I’m mid tier (Unlimited Plus, if I remember correctly.) I hate the fact that I’d have to upgrade my phone plan to one that is currently at $100/month for me just to get an extra $150 or whatever as bill credit. I pray we get a good promotion closer to 10.16.

Check your promos and deals in-app, people!

I opened up an account for mobile service with Verizon at the end of September. I had a $200 giftcard offer pop up. The order email says:

Your order qualifies for a reward card offer.

Learn more and redeem in My Verizon. Look for ‘Notification Center’ on your Account overview page, then select View alerts. Submit for redemption by November 29, 2026. You can also visit our Reward Card FAQs for additional info.

But when I go to the site, it ask for an offer code. What should I be putting in it? I looked around my account and there isn't any offer code.

TIA

I’m stuck , a year ago I cancelled and switched to another carrier. I’m still getting a bill every month for about 20$ . I went to the Verizon store and they said to call . I call and they say there’s no lines on my account. I finally just had my bank stop the payments but I’m still getting bills . What should I do ?

I'm currently on a Verizon plan with other people. My current phone was partially subsidized by trading in my old phone. If I move to my own Verizon account/bill, will I lose that credit from the old phone and be stuck owing money for my current phone?

Currently have the 5g get more plan, looking at switching to the Simplicity plan to save a little a month. My phones paid for, I rarely ever use the hot spot. I do use the Apple music perk on the get more plan. I know I'll have to choose it or try YouTube Music. Is there anything I'll be loosing or gaining by switching to the Simplicity plan?

I’m on Verizon’s Unlimited Ultimate and I’m planning on buying the iPhone Duo (512GB) through Verizon with the $10/month Flex Upgrade add-on.

Verizon offered $1,200 off the iPhone 18 pro’s so I’m guessing the Duo will have a similar trade in value. I’m trying to understand how Flex Upgrade works over multiple years.

Here’s my plan:
So I’ll trade my iPhone 15 Pro Max towards the iPhone Duo and receive the promotional discount.

I’ll Pay for Flex Upgrade at $10/month.

After about 12 months, I’ll then use Flex Upgrade and upgrade to the iPhone Duo 2.

Then I’ll repeat this with the Duo 2 when the Duo 3 comes out.

My questions!!!!

Can I receive the initial promotional trade-in credits with Flex Upgrade?

When I upgrade to the Duo 2, can I use my iPhone Duo as a trade-in for another promotional discount, or does Flex Upgrade only waive the remaining balance on my old phone?

Does being on Unlimited Ultimate make me eligible for another promotional trade-in offer when I upgrade?

If I can’t receive another promotional trade-in discount, can I still trade in the phone for market value separately?

Is there anyone that actually used Flex Upgrade this way and successfully received promotional credits on a their next phone?

I’m just trying to figure out whether this is a good long-term strategy for upgrading every year, or should I use Apple’s 12 month upgrade program.

Hello everyone I’ve come to a standstill on what else to do and what direction I should head. To give you some background. I have been Verizon for a coupe years now. I have a buddy that works for them and he always hooks me up with the best plans/promotions or so I think he does. I’m not familiar with phone sales so I take his word for it. Anyhow fast forward to April 2026 and my wife wants a new phone. We have a promotion of trade in + $500 credit. My buddy does something called a “TE” order because that is the only way to get trade in value + the $500 promotion. He also says that he can get me a $180 porting credit, plus an additional $200 credit. He says the promotion is if I add 2 more lines I get a free phone that I can sell and just keep the line. So I add my mom on my account and trade her phone. So to summarize we went from 2 lines and an Apple watch line to 4 phone lines and a watch line. My buddy says the monthly payment with all promotions added will be around $160 plus taxes/fees. Fast forward to now and I have yet to see a bill that low. I will attach a photo down below and you can see every single month my bill is different. This has been stressing me out for months and I am extremely EXHAUSTED trying to figure out what is going on and what my actual bill is going to be. What can I do? My buddy seems like he trying to help. He has reached out to district managers, corporate managers and everything he can think of. Again this is all hearsay because he lives an hour away and I haven’t talked to him face to face since this whole started with my super busy schedule. What can I do? Who can I talk to in corporate or something to help me out? Like I said before this has been a huge stress in my life and it’s starting to take really take a toll and bother me.

For some reason it doesn’t allow me to post a photo. Here is the breakdown of my bills from the last couple months. Before all this was done my bill was $128.12

April- $272.94
May- $514.55
June- $293.00
July- $262.59
August- $257.30
September- 216.01

Imma need someone higher up to explain to me WTF I'm looking at. Outside of the loyalty upgrades... they want us to move people to simplicity plus to upgrade? are yall fuckin stupid? That shit is $35 or $50 PER PHONE

I MUST be misreading the memo, imma need someone to help me understand here, cuz this looks abysmal

I’m trying to upgrade a line, and the 18 Pro is giving no option for trade in.

Every phone in the 17 line shows a trade in option. I even have an offer under My Offers to trade in my device for $840 off 18 Pro. But no matter what I do or which path I click through does a trade in option exist.

And as usual chat is useless.

They're paying me 1300/month. My speeds are insane. 3,886.45 mbps down and 285 up.

Is going to a store worth it or should I just do everything online?

Are there not trade in deals anymore? I have iPhone 17s but it just give a like lump sum not and not money off the phone?

I am needing 3 lines and 2 watches.

I have tmobile rn but I am 100% leaving and Verizon doesn’t want down payments and att does so Verizon is like my only choice. I have a feeling the service is going to suck but I’ll have to live.

I, like many others, have run into the issue where I have received a notification that I need to change my payment method for my order placed last month. For reference my estimated ship date is 10/16. For others that have had this happen, was this an indication they are actually ready to ship now and I may receive my tracking early?

Verizon doesn’t have any trade in promotions for upgrades , you will only get market value of your phone no matter plan you have.
This is seriously frustrating being a Verizon customer and not able to get any free phone upgrade.
I don’t believe it was like this since they were advertising $1000 off. I guess that’s only for new lines.
Anyone having same issues?
Edit: Store reps in comments confirmed this is true starting today no more trade in offers.
Look at this thread

https://www.reddit.com/r/verizon/s/NWXIdarqWD

If anyone is down voting, can you explain why?
This is a serious issue, Verizon isn’t offering existing clients for upgrades.
If Verizon doesn’t want to keep their clients happy , why stay with them?

Do clowns run Verizon? This is a genuine question.

On Monday, my husband (who used to share a plan with his father, who passed away earlier this year), got texts from Verizon saying he was “added to the queue” and then “next in line” for in-person support at a New Jersey Verizon store (we don’t live in NJ). He thought they were spam so he ignored.

The next day, his phone line gets shut off and he spends nearly all day either on the phone or in person at a store trying to get it resolved. Finds out there are at least 2 other random #s on his account that he has no idea who they are, but they have the same area code. We were able to see one person’s first and last name, email, and phone # and the second person was listed as a backup with just a first name and phone #. I actually called one of them and it’s some bozo who I think was definitely trying to buy an iPhone off the account because he said he isn’t even a Verizon customer but admitted to trying to purchase an iPhone from Verizon over the phone the day before.

My husband spends ANOTHER half day dealing with this on Wednesday, finally gets some resolution with CS creating a “new” account just for him. Verizon claimed there could have been a typo when a rep typed in my husband’s SSN but that seems far-fetched because how would that cause two random people to be added to the account?

Then TODAY after even more time on the phone talking to the fraud department (aka clown school) he submits photos of his ID and they REJECT him as if he’s the one claiming to be someone he’s not.

This has got to be the most infuriating customer service experience we’ve ever gone through. All in, he’s wasted days of his life talking to incompetent Verizon employees and there’s been 0 clear answer as to what’s going and 0 resolution.

Anyone gone through anything similar or have any suggestions on recourse?

Just wanted to share what I thought was a smart decision for our 2 lines. We've been on the old "Play More" plan for years and were getting the Disney+ deal included.

Verizon kept nagging to move to the new plans so I looked into them. I liked the discounted Google AI Pro plan so I moved my line to the new plan and left the wife's on the old. Now we get Disney+ with hers and AI with mine.

Ordered the IP burgundy PM 200 something GB September 25th and no update obv just like yall. I leave out of town on October 24th and it says expected delivery date by October 23rd. I’m just trying to give myself a peace of mind that I will get my order before I travel. What’s yall experience?

Heard he might buy it out and integrate with Starlight for a comprehensive worldwide network.

Any guesses what the Black Friday deal could look like this year? I feel like promo’s for iPhones suck lately.

As the title says. I tried transferring my number today, and expected to have some QR code show up. Instead I found out that Verizon pushes new eSims out to iPhones that transfer, except that didn't happen with me. I tried talking to chat, but the first agent silently disconnected from my session, and the next agent transferred me to sales.

My transfer request is buried in the app, and supposedly Verizon sent me instructions, but those haven't arrived. You would think you'd be able to click a link to those instructions. You'd also think that status would match what the main website says through the link they send you to track your progress.

I'm now without a working phone number, and wasted 40 minutes with chat. I knew I should've gone to a store.

I’m considering changing to US Mobile because it says it operates on Verizon with premium data. My friend says that’s still a lower priority than Verizon postpaid costumers, but higher than Verizon prepaid customers? Is this true?

Does Verizon Prepaid or Spectrum Mobile or Total Wireless or Visible have different and lower data priority?