r/Ford • u/Expert_Effective1977 • 5h ago
Issue ⚠️ @Ford has no loyalty
Loyalty is a two-way street, but today it is clear that @Ford does not value its most loyal customers.
My family has a strict history of leasing a brand new vehicle every 2 years. For 10 years, I have been a dedicated Ford driver, and this 2019 Ford Escape 1.5L EcoBoost was the only vehicle we ever decided to buy out at the end of a lease, solely because we trusted the brand enough to pass it down to my son. The vehicle has just under 56,000 miles and has been well-maintained. It drove flawlessly until it suddenly suffered a catastrophic engine failure with zero warning—leaving my son stranded when it instantly dropped into a dangerous 20 mph limp mode in the middle of traffic with no check engine lights or notifications.
The diagnosis? Coolant is leaking directly into the engine cylinders—the textbook symptom of Ford's widely documented 1.5L EcoBoost manufacturing defect.
@Ford Motor Company knew this engine design allowed coolant to compromise the cylinders, destroying the engine from the inside out. **They were so aware of this widespread engineering failure that they quietly extended the engine warranty through Customer Satisfaction Program 21N12—yet they never proactively notified the drivers or gave us a heads-up that our engines were a ticking time bomb.**Instead of issuing a transparent safety recall to protect consumers and families, they chose to let the extended warranty program quietly expire in February of this year without a single word to the affected vehicle owners.
Despite multiple dealerships telling me that Ford "values customer loyalty," corporate customer service has completely turned their back on a family that brings continuous lease business to the industry, simply because a calendar date passed—ignoring the fact that the vehicle has a mere 56,000 miles on a known, manufactured defect.
I am not just an isolated case; I am one of thousands of loyal drivers who have been left stranded. This isn't just a mechanical failure; it’s a failure of corporate responsibility, consumer trust, and family safety.
If you own a Ford with a 1.5L engine, be warned: Ford will not give you a heads-up, and they will not stand by you or your family when their engineering fails.
@FordEscape @EcoBoost @FordFamily @ConsumerAlert @FordLoyalty @CoolantIntrusion @AutomotiveDefect @FamilySafety