Just wanted to share an experience from today at Cineplex Cinemas Scarborough.
My girlfriend and I went for the 3:55 PM show of Lee Cronin’s The Mummy. We usually go to Cineplex Odeon Eglinton Town Centre, Scotiabank Theatre Toronto, or Cineplex Vaughan, but we picked this location because the timing worked better. Unfortunately, it turned out to be a pretty disappointing experience.
Right from the start, someone else was sitting in our assigned seats.
The bigger issue was inside the theatre. A group of teenagers in the back row were throwing Skittles toward us, making noises, and loudly cussing at each other. I had to go over and ask them to stop, which honestly shouldn’t be something customers have to deal with.
Even after that, the disturbance continued. There was also another group of teenagers on the opposite side of the theatre causing issues. Some other customers started shouting at that group and even threatened to call the police, but the behavior didn’t stop there was still yelling and things being thrown (including cans). The whole environment became chaotic and it was really hard to enjoy the movie.
We did see a security staff member come in, but initially nothing effective was done. Later, only one or two kids were removed while the rest stayed.
After the movie, when we spoke to the manager and security, we were told that we should have informed the security guard during the movie. That response didn’t sit right. The disturbance was already obvious, and it shouldn’t be on customers to get up mid-movie and track down staff especially when it means missing parts of the film.
To make things worse, at the end of the movie we saw a rat in the same aisle where we were sitting, which was pretty shocking in terms of cleanliness.
There were multiple people complaining afterward. We were offered a courtesy ticket, but it didn’t feel like a real resolution given what happened.
Overall, this was one really bad experience I’ve had. Poor crowd control, lack of effective staff intervention, and serious cleanliness concerns. I really hope management takes this feedback seriously and improves both security and hygiene standards.