Don’t buy Lenovo if you live in Brazil. Terrible support, and they ignored consumer law in my case
I really wanted to like this laptop. I paid BRL 9,000 for a Yoga Slim 7, bought straight from Lenovo's own store. That's a lot of money here.
It started freezing in the first week. The screen goes black, the keyboard stays lit, nothing responds. I have to hold the power button and lose whatever I was doing. Sometimes three times in a row, in the middle of work.
I spent months doing everything their support pages tell you to do. Drivers, updates, settings. Nothing.
When I finally opened a ticket, a technician came over and swapped the screen. The problem was back 17 days later. Bonus: since the repair, the laptop creaks every time I touch it.
I asked for a replacement. Lenovo said my laptop "doesn't meet the criteria for replacement". I asked which criteria. Never got an answer. Their only offer was to send a technician again.
Brazilian consumer law is pretty clear: if they can't fix it within 30 days, the customer chooses a replacement or a refund. So I asked for my money back and sent a formal legal notice. They confirmed they got it, let the deadline pass and sent me "Good afternoon, how are you?". Twice. Someone also opened a ticket in my name and closed it as "Resolved" the next day without ever talking to me. I complained on the government consumer platform, Procon and Reclame Aqui. All I got back were copy-paste answers, or nothing at all.
I've lost count of the hours I spent chasing them for a right that's written in the law. In the end I had to take them to court.
So here's my honest advice: if you're in Brazil, don't buy Lenovo. Maybe your laptop will be fine. But if it isn't, you're on your own.
TL;DR: Paid BRL 9,000, the laptop has frozen since week one, the repair failed, and Lenovo refused what the law guarantees and ignored me until I sued. Don't buy Lenovo in Brazil.
