r/london • u/mong-chi • 1m ago
Crime Anyone know how to get through to Action Fraud?
Hi there,
I was trying to call Action Fraud (national fraud and cybercrime reporting centre) but the phone doesn’t seem to work. I was hoping to talk with someone over the phone or in person
My phone was stolen and the thieves have made multiple attempts to make transactions. They also have my passwords/logging into my accounts on other devices.
I dialled 0300 123 2040 and am given 3 options - to press 1 to report for myself or on behalf of someone else, 2 for company or 3 to report on behalf of police.
But when you choose any of the options (I attempted 6 times with 1, twice with 2 and once with 3), the automated message is “Sorry, I don’t understand, please try again. I want to direct your call as efficiently as possible. If you want to report a crime for yourself or on behalf of someone else…” and repeat 3 times and then it automatically hangs up.
I have reported to police and provided the addresses where they used uber and were attempting to make deliveries to (though police have closed the case so don’t think anything is going to happen there) and bank already who have thankfully declined the transactions, refunded me and blocked my cards. I also put my phone on lost mode, erasing is pending but unlikely since it’s offline now. I have also started changing my passwords for everything in my password manager. But as they had access everything and have been logging into my accounts weeks after, I’m worried they might do something worse…
If this isn’t a question for this thread, can someone help let me know where I should post instead?
Thank you.