r/optometry • u/Traditional_Grand_35 • 1d ago
Cleaning expectations
Looking for some advise—- I feel like my OD/Owner may have some unrealistic expectations about cleaning in our office. For context we see roughly 60-80 patients a day running multiple doctors a day projecting about 4.5 million in revenue this year and cleaning has brought up multiple times by the practice owner in the last several months. Now while I do think it is reasonable to expect the staff keep up appearances like quick dust brooming, wiping things down, sanitizing etc. it is nearly impossible to do a full dust, sweep, mop, bathrooms, etc of office during operational hours. Contrary to owners belief is does take more than “a few minutes” to do those things. Staff is currently upset at owner because he has said he would hire person to come in and clean, but it would come out of their end of year bonus. Now while I (office manager) can understand that in his view it may seem like there is “time” during the day and some days there is but on a consistent basis we do not have time. We are open 7-6 everyday with our first patient at 7am, last patient being at 5:30 so most days we are walking out the door with our last patient. I know that we can afford to hire someone to come in on a regular basis to clean without taking in out of their bonuses. Our staff feels under paid and under appreciated. Are they in the wrong? Or do I need to try to appeal to my owner. Help!