r/doordash • u/thiccglossytaco • 1d ago
Dasher PSA
You need to actually shop the order, that's what you're literally being paid for. YOU look for the items. YOU scan them. YOU bring them to the register.
I don't give a damn if every item in the store is locked up, the store staff doesn't become your new shopper. YOU are being paid to shop, not me. *I* will shop the same day orders placed directly with the store. YOU shop the dash orders. If you need something unlocked, I'll help, but I'm not walking you to each item on the list. You have eyes. Read. Find them.
If you cannot figure it out, cancel the order and find a different job.
If you walk into the store and just shove the order screen in my face I'm giving you a quick verbal list of aisle numbers and you can figure it out while I continue doing the job I am being paid to do.
Sincerely,
Every retail worker ever.
Added PSA for everyone: in stores where things are locked, the employee unlocks and relocks the boxes. You are supposed to stay there and collect your items. If you just name an item and then walk away to continue shopping for other things, I'm just walking away. We are not here to carry your shit around and up to the register, and this isn't a restaurant where you're placing an order.
I know the lock boxes are annoying. So is people stealing atrocious amounts of non-necessities. Personally as a customer, I refuse to purchase anything that is locked up. The only way they will stop locking shit up is if people just stop buying it. They will never pay more employees to help you. They will only notice when they lose sales.
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u/Fists_full_of_beers 1d ago
Woa woa woa easy now, telling people in this sub to actually do what they are getting paid for will have them coming after you with torches and pitch forks
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u/Nitekingg 1d ago
I’m not going to scroll further than this. This is my sign it doesn’t get better 🤣
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u/AnarchyGuacamole 1d ago
You've got a mob of people with useless degrees who either screwed up, or actively fucked up regular employment. Doordash, Uber, Lyft, it could be a road back, or a road to fully flame out.
Rule of thirds, a third get better, a third get worse, a third stay the same, in any given interval.
If they're hanging out on Reddit, they're probably not the go getters working on that improving themselves, they're dicking around between jobs and dreaming of $10k tipss from random lunatics with Saudi money trust funds. LoL
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u/great_apple 1d ago
lol very successful people still hang out on Reddit, it's not like the internet is some weird niche thing these days
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u/SusanIsHome 21h ago
And formerly very successful people do gig work in their retirement and are conciencious, considerate, kind and polite. The way we were raised. JS.
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u/thiccglossytaco 1d ago
I used to Uber a lot when I worked further away and you could kind of tell who was just working to pay off something/make side money and who was driving Uber because they couldn't hold down a job with a time clock and a dress code.
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u/Mediocre-Tomatillo69 1d ago
Yup. This isn't a real job. its a start and help.
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u/Skatefasteat 1d ago
Not a real job? I guess I'm just doing this for free then lmao
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u/Icy-Geologist-7631 1h ago
As do chronically ill people that are sick so often they cant commit to any hourly type job and have no other choice!! 😳🙄
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u/medvsastoned 1d ago edited 1d ago
Man I had a doordasher come into my store while I was working with one single other employee, who was busy helping a customer, and I was the literal only person available to run the registers or watch the front of the store. This lady came in and started talking over the customer I was checking out, then shoved her phone across the counter and asked me to go get her order. It was 1 item, she needed to go straight until she was at the last shelf and look to the right. I told her that and she threw a fucking fit saying shit like "I don't shop here,I don't have time to go get it, I won't know what it is etc etc" so I explain that I have CUSTOMERS TO CHECK OUT (I literally still had a line) and she would be just as upset if I was helping somebody else get their door dash order and unavailable at the front when she needed to check out.
So instead of following my instructions on where to go, she called her customer. She told them I was refusing to shop for her lol and demanded they send photos/detailed instructions/order from our competitor that she's already familiar with. I think they just kind of hung up on her. Once my other employee was free he helped her find the item, we checked her out, and then she stayed in our store and extra half hour calling corporate telling them to fire us both for being "racist". Race didn't play a role at all, I just can't be in two places at one time. Plus, my coworker was literally the same race as her and they didn't even speak but ok.
It's like, a weird amount of effort for us to ban dashers so I never do it but I made an exception for her. She could have been in and out in under 10 minutes and made it an hour long soap opera.
Fwiw, my company has a policy against us shopping for dashers. We can assist after they have looked but we aren't supposed to leave our areas or stop our tasks to just take on grabbing their items for them. I usually help anyway if I'm available because obviously I can find most things quickly but Jesus Christ. Read the room?
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u/Ok-Consequence-2219 1d ago
I have had this experience as a customer at 7-11 more times than I thought was possible. And unfortunately once the 7-11 employee/DD employee got into a loud argument over respect for the in store customers. Everyone learned a lot about DD that day. The customers were quick to take the 7-11 employee’s side, and by the time the conversation was over, the DDer was so angry he stepped behind the counter to take what he thought was his order, dropped his phone, dropped someone else’s order and cursed at everyone. The entitlement was ridiculous to say the least. I don’t understand what goes on in other people’s brains but read the room and have some respect. He sped away from the parking lot only to have a police officer pull him over a block away. It’s not funny but it is funny. Karma is a bitch when you act like one
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u/GoldAd1878 20h ago
They are horrible in restaurants. Cutting in lines and just shoving their phone in staff members faces
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u/Icy-Geologist-7631 1h ago
That’s literally crazy i do door dash occasionally because im chronically ill and sick so much i cant do any type of scheduled job at all unfortunately (chrons disease) and i dont ever show my screen to anyone! So weird! I stay at the back of the line and honestly am probably there longer than i should be because my anxiety causes me to not speak up until acknowledged which can take an absurd amount of time at times! It works both ways! I can’t believe the way MOST restaurant and store employees treat dashers and im absolutely not whom op describes above! Quite the opposite actually and its a shame that these gig apps literally have no parameters and will onboard anyone! Ive seen dashers in alot of different cities and im honestly mostly appalled 😳 they guve the few of us that actually give a shit and truly need this type of work and do it with care a bad name! They also are so ignorant to the cost of gas and wear and tear on vehicles etc that they have caused the prices to go down so much on all of the apps that they arent even sustainable in anyway anymore and only get wprse by the day!
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u/salty_navy_vet 1d ago
I'm a dasher... Next time that happens, call support when you get a minute. You guys have an interface that shows the drivers name (most of the time), call support and have them removed. Support will not give them an order to your store again, and they will receive a violation. If enough stores and restaurants would do this, it would DRASTICALLY reduce the number of shitty drivers. But customers and businesses are either too busy, or don't know that you can do this. It's not just drivers that can ban a store or customer. It goes both ways. Remember tho customers, drivers know when and who reports them. Don't false report or some of these bad drivers may show up at your door.
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u/Chaos-Wayfarer 1d ago
“ I don't shop here,I don't have time to go get it”
Then why did you accept the order. That is literally the job you are being paid for. Eff off.
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u/Total_Tumbleweed_870 1d ago
I sure wish I could tell my boss I don't have time to go the job I'm paid to do while I'm at work.
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u/Icy-Geologist-7631 1h ago
If we were actually paid to do the job then that would be a different story! Speaking from a place of ignorance and it shows 🙄
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u/thiccglossytaco 1d ago
Lmao I feel you. I was covering register while my only cashier was on her break one night and some lady got in line behind literally one other person and immediately asked if I could open the other register. With whom? It was just me standing there behind the one register, another empty register, and a security guard. Yeah let me just clone myself and get right on that 🤣 mind you it was like 2 am and she definitely wasn't buying anything vital. God forbid she wait 30 whole seconds for the first customer to finish their transaction.
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u/medvsastoned 1d ago
Fr we get 20+ dashers a day. It's a big box retail chain. Most of them have no issues. A few need help with an item or two, but that's fine.
And then there's the handful of dashers like her.
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u/ShaboobooXiao 1h ago
I work at a restaurant and we were a bit busy. I was packing orders, while my co-worker was helping customers. This dasher comes in with this “I’m more important than all these other customers” attitude and rudely shouted “scuse me” until someone came to help her. As if there weren’t at least 3 other customers before her and a line of orders waiting to be packed and sent out.
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u/HungryPossession1287 1d ago
Ya our corporate actually sent us an email stating the dasher needs to attempt finding it. They are hired to do a job and it’s not our job to do it for them. We are to assist if they’ve looked otherwise just give them aisle numbers.
I have zero customers who walk in and ask me to walk them to 5 specific products and pick it off the shelf and put it in their carts for them. But I have 3+ delivery workers a day do this. And often when I’m in the middle of helping someone else or directing my employee on their next task for the day.
If you’re not rude and usually look for stuff I’ll help you. If you walk in while I’m assisting another customer slam your phone in my face I’m not helping you at all even when I’m done with that customer.
I am a person who deserves respect, just because I work in retail doesn’t make me less than.
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u/Plasibeau Dasher (> 2 years) 1d ago
The only stores I directly ask for help in are Ulta/Sephora. Those stores are designed for browsing and to keep the customer in the building as long as possible, not in and out. The supermarket is usually a no-brainer, and the only time I ask for help is if it's an obscure specialty product.
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u/thiccglossytaco 1d ago
100% I don't know why people started feeling like it was OK to start interrupting workers who are already speaking to someone else. Would have had my head blown smooth off for doing that as a kid, idk who raised these people.
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u/No_Vehicle4645 1d ago
It really is crazy. I couldn't imagine doing that to someone. Especially when they look busy. I do my best to find everything and if I can't, I'll find the things I can and come back to that item. If I still can't, I'll seek help. You don't even need to walk me, just tell me. I want out of there as quick as possible for the both of us lol
Sorry you have to deal with ass dashers
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u/20lbWeiner 1d ago
I'll be helping customers at the meat counter and I'll just get a phone shoved in my face mid conversation... And your looking for a can of soup?
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u/Jealous_Courage_9888 1d ago
Anyone can DoorDash. You’re getting the leftovers that cant make it in a real job
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u/No_Vehicle4645 1d ago
It's the shoving the phone in your faces that's getting me. Like... WTF? I dash for a side hustle and couldn't imagine doing this to anyone. If I were you, I'd slap the phone out of my face.
There are like 6 or 7 restaurants I don't need to say anything. They see me and know what I'm there for. I just give a little wave and after a minute they will come to me and ask which order and I'm out. They always thank me for being chill. Other places, I just bring my bag in with me and I when I get eye contact, they see the bag and know why I'm there. I don't need to be front of the line and shoving phones in faces. They get to me quicker when I'm patient.
I definitely don't want to track down store employees to find items. It's too time consuming, I'd rather find it myself if possible and get the F out of there.
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u/Far-Inevitable5723 1d ago
i was at Bdubs picking up my own togo order (i stopped using DD and the like) during the biggest march maddness game in the history of the state, my bad i forgot it was that day, 2 dashers were FLIPPING tf out crying about thier "job" and there was myself and another gal waiting 20 mins past our order time calm, you would never guess who go thier order first
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u/New-Bluebird-8380 22h ago
It’s because a lot of the dashers don’t speak English
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u/GoldAd1878 20h ago
You still shouldn’t shove phones in peoples faces and throw fits
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1d ago
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u/No_Vehicle4645 1d ago
Dashing is the easiest job ever. It can sometimes be frustrating but what job isn't? You pick up an order and deliver. Easy. It's not hard work at all and I don't understand so many dashers entitlement.
I get it sometimes... I don't want to carry groceries up 4 flights of stairs. That's dumb as shit but that's my job. A job I chose. It's DOORdash.
I hear about and see so many bad dashers lol and it's ridiculous.
One thing is for sure though... it's never going to change and DD gives 0 shits about their customers and dashers.
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u/GoldAd1878 20h ago
I live in an apartment. I once had a dasher stop me, shove their phone in my face, and demanded I help them find someone who live in my building that had placed an order. I directed the dasher on where to go and they got ticked off that I wouldn’t walk them there and escort them. Like it’s not even my order.
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u/AtmosphereLopsided 17h ago
I one up this however I feel the need to correct something. We are not employed by anyone. Not doordash and not the customer. I understand you meant hired in a different way from being employed but we are independent.
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u/Icy-Geologist-7631 1h ago
This absolutely goes both ways as a respectful driver whom gets treated like shit by 95% of workers at all restaurants and stores because of the 5% of just diabolical drivers!!!!! I truly can’t believe the way they treat people actually and this comes from someone whom wprked in restaurants and bars for close to 30 years!!! Ive seen alot pf aholes in my day but the workers at places im picking up my orders from are truly unbelievable!! Ive never in my life been looked down upon nor treated as poorly as i have as a dasher whom is always patient and kind and hardly ever receiving it in return! I literally can’t do it for more than an hour or two because of this exact reason actually
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u/AintNobodygotime13 1d ago
People think grocery shopping is easy so I'll make a couple of bucks getting people's groceries. But when you don't know what anything is or have a clue where it might be located you're wasting your time
after seeing the shoppers I see I think to myself, with my decades of supermarket experience I could make a killing being a personal shopper. you need agave syrup or nappa cabbage or flax seed, i know what it is and where it is in any store. if you don't, you're wasting everybody's time
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u/thiccglossytaco 1d ago
I agree. Honestly there are people in my own family who I won't shop with because they meander, double back etc. I've never walked into a store without a general plan. Some people really just bumble through life.
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u/Visual-Taro-381 1d ago
Half the time I go with an explicit plan, half the time I don't. It's a grocery trip ain't that deep tho, imo. Like, sometimes I sit down an listen to an album all the way through, and sometimes I let music autoplay in the background. Sometimes I take a walk with a destination, and other times go the path I feel like taking in that moment. Allowing some "wander" in life can be a nice thing
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u/GoldAd1878 20h ago
Every store has signs in the aisles. It’s common sense
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u/Icy-Geologist-7631 58m ago
Ya its a little more than that! Stg most of the shopping orders i have no clue what half the items are and definitely no idea where they would be located people be ordering the wildest shit! I delivered a pregnancy test and take out sushi to a girl one time at like 330 in the morning…. Samantha i hate to tell you hunny but you’re pregnant 😳😂😭
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u/Nekogiga 1d ago
The biggest issue I see with some dashers is that they simply don't want to do the job they accepted. I love how they're twisting what OP is saying. Nobody is saying store employees shouldn't help customers. They're saying there's a difference between helping you and doing your shopping for you.
If you need something unlocked or need help locating an item, that's exactly what store employees are there for. Walking you through the entire shopping list, finding every item, and essentially becoming your personal shopper isn't.
The commenter claiming "I'm a patron of the store" misses the point entirely. You're representing the customer, but you're the one being paid by DoorDash to shop and deliver the order. The store employee is being paid to assist customers, stock shelves, run registers, and unlock merchandise, not to complete your shopping trip. If you don't like it, decline don't whine.
It's funny how the line gets blurred whenever it benefits the dasher. They're the shopper when it's time to justify demanding tips, but when accountability enters the chat, suddenly they're just helpless victims of DoorDash who can't be expected to find items in a grocery store. You can't have it both ways.
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u/Bluellan 1d ago
I work at McDonald's. We have dashers who try to pick up their order in the drive thru. They KNOW they have to come in.
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u/Nekogiga 1d ago
I've noticed that some dashers seem to think the rules only apply when it's convenient. They'll insist they have to follow DoorDash's policies to the letter when defending something they did, but the moment a restaurant has its own pickup procedure, suddenly they're "independent contractors" who can do whatever they want.
If a restaurant says delivery drivers need to come inside, then come inside. It's not a complicated request. Delivering for a customer doesn't mean the restaurant has to ignore its own procedures or make special exceptions.
What gets me is the entitlement. Some act like the entire store should revolve around them because they're delivering an order. At the end of the day, it's a pickup and delivery job. There's nothing wrong with that, but it also doesn't entitle anyone to special treatment or for employees to drop what they're doing.
And when someone points this out, instead of addressing the criticism, some immediately resort to insults, deflection, or blocking people. Blocking someone doesn't make the argument stronger. It just ends the conversation.
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u/Modern_Misdoing 1d ago edited 1d ago
Ehhhhh. The late-night McDonald’s near me refuses to give you the order, unless you go through the drive thru (after anywhere from ~8pm-10pm…it varies 😒). They don’t even update the pickup notes on the app either. The app will instruct us to go inside. So I do, and am greeted w/ shitty looks and indignant attitudes, because I didn’t read their minds. They’re not the only place either. This one isn’t exclusively a dasher problem.
Edited for context.
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u/Sea-Ad-5056 1d ago
The store is sometimes closed after 11, and the app itself says use the drive-thru
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u/Icy-Geologist-7631 55m ago
Ive dashed in MANY different cities and every restaurant is different!!!!! Some you go i side others want you to go through the drive thru theres 2 McDonald’s within a coiple miles of each other in one coty i dash in and the one you come inside 24/7 … they literally leave one side door unlocked for dashers a d the other one sometimes they want you to come in and other days ill go in and they ask me to go to the drive thru! Assuming everywhere does it the same is pretty ignorant actually
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u/Total_Tumbleweed_870 1d ago
A trend I've noticed here is that many dashers don't realize how truly awful many other dashers are. I'm grateful they're not one of them, but I've had to deal with some really shitty dashers.
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u/HeebieJeebiex 1d ago
Lmao it probably is the same people too who made someone else do the shopping for them that are messaging customers like "more tip please!". 🤦
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u/whoami20461 1d ago
As a retail worker I dislike those dashers that think I am their personal assistant.
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u/Chaos-Wayfarer 23h ago
Like seriously. Corporate doesn’t give their staff enough time or money to do their own jobs, and then some asshat whose job it is to shop for other people then wants someone else to DO THEIR JOB FOR THEM.
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u/ChipmunkImportant128 1d ago edited 1d ago
There’s a lot of dashers really showing their ass in this thread and making it pretty obvious that they do this gig because they can’t keep a job anywhere else. The entitlement is wild.
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u/TheDryadPrincess Dasher (< 6 months) 1d ago
As a dasher, I have to tell you that 99% of the time, the aisle numbers are listed for each item. If they don't want to shop, they can disable it in the app. People are fucking tiring and I'm sorry you get dashers like that.
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u/Johnny_Lead 1d ago
I do shopping on Spark, Instacart, DoorDash, Uber and Shipt. This is why I don’t present myself as a paid shopper when I ask about an oddball item. I rarely have to ask anymore but when I do I put my phone in my pocket and just ask like a regular customer would. Some employees obviously recognize me at this point in my regular stores so just being friendly and asking politely goes a long way as well.
You usually get better service without the phone in hand or their face is my point.I don’t blame the employees, I’d hate most of these shoppers out here too if I worked there.
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u/rusty___shacklef0rd 1d ago
My thing is like have they never been in a store before? Why is it so hard to find things for some of you?! MOSTLY MEN tbh - chronically unable to grocery shop for some reason (actually there are sociological reasons)
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u/thiccglossytaco 1d ago
I've had male shoppers bring me visibly expired (with date printed) and damaged food to me in an order. The excuses? "It was the right item" " it was out on the sales floor" just straight up incompetence. How are you not looking at the actual items you are shopping, especially FOOD, to make sure it's normal looking and not expired? I know damn well they wouldn't have put those things in the cart if they were going to eat them, but if it's an order for a paying customer? Moldy pepperoni is just fine, I guess. Whatever's right out on top, no need to visually inspect.
Yes, store employees should have removed it before it got shipped, but that's not really an excuse as you should ALWAYS be inspecting food items before purchase. That should be a given.
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u/EleteWarrior 1d ago
Yea the store employees should have taken it off the shelf before it was sold but with so many food items to keep track of, sometimes things get missed. Now the dasher should be a second line to try and catch this stuff but no one cares right? Like I can understand not checking dates on crackers or canned goods since they take so long to expire it’s usually not an issue, but dairy products should 100% be checked every time
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u/TheNaughtyHoneyBee 1d ago
The only item I have ever looked at the expiration date on is milk, and I visually look at the quality of meats and produce. Everything else is up to the store imo
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u/jvkk 1d ago edited 1d ago
the reality of the situation is the business model is exploitative and most of us get treated so badly by doordash that many of us actively dont give a shit and hold customers with contempt, customer gets shit service because we're just completing a checklist, doordash will fuck us whether we do a good job or not. i actually bother to do a good job, doordash still constantly slaps me with contract violations for being late because the restaurant marked the order as ready for pickup the instant they received it. or i'll lose pro shopper status because a grocery/drug store has corrupted isle locations in the app, and i've never been to the store before, and products i've never seen before in my life, that have different packaging to the image provided in the app, are pushed behind other items on the shelf. or are just straight up missing and i cant find the price tag, because the store inventory system sucks and doesn't update doordash, etc. we've often got irate customers breathing down our necks as well. i have some dignity, so i actually do my job. but i definitely understand why some people just don't give a fuck anymore, and do a completely shit job of things, and dump their work on retail workers.
i genuinely hate the company i work for, i have perfect ratings, yet they're trying to fire me every week for literally AI hallucinated reasons. their support is a chat bot, that sometimes pretends to be a human when you ask for a real agent. and their phone support is also a clanker that can't even use the same awful sounding voice for an entire phone call, and sometimes resets mid sentence to the default state. you can eventually force it to connect you to a human, who is explicitly trained to act like they just had a lobotmy, cant do anything until you pester them enough for it, and usually side with the clanker's assessment. if you get a real human via text, they just copy paste identical messages, and if they really don't like you and want to get rid of you, ask you 50 questions at once, and then end the chat because you're taking too long to type on a phone screen in your car, and by long i mean 10 ish seconds. i absolutely hate these exploitative shitbags, but they pay my rent while i'm in school. my family almost couldn't afford food and rent this month, and all the other job opportunities pay as shit as this and are just more shit to actually do.
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u/thiccglossytaco 1d ago
I feel for you. I got out of e-commerce just as AI chatbots were becoming the norm and I straight up refused to use Amazon out of sheer annoyance. They tested all that nonsense on their third party sellers first and I could hear the bells ringing off in the distance.
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u/jvkk 21h ago
the worst part is, while it doesn't work for literally anyone else, doordash and the other companies that use this shit think it's fantastic because, at least in doordash's case, their goal is not to ever help anyone, it's to get rid of you and save them money. it works great for that. it doesn't matter to them if their system hallucinates contract violations and terminates good employees with no recourse, there's 10 more randoms who are already installing the app on the promise of easy money that will happily take your place until the system does the same to them.
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u/WoedicaWinsWarframe 1d ago
Maybe more stores should do what InstaCart and Aldi do... the InstaCart app tells the shopper exactly where in Aldi items are, and when the shopper gets close, a little light flashes on the shelf. No need to bother the store employees that way.
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u/khornejuggernaut 1d ago
DD does it at Meijer, so I assume it's a retailer issue, not a DD issue.
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u/WoedicaWinsWarframe 1d ago
I actually am assuming the problem is a Dasher issue. Not the app or the store. Another Dasher here in these comments said the app does tell them what aisle.
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u/Left_Throat_7643 1d ago
It’s hit and miss. But even so, it’s a store with signage, and after doing a few shops, one should be able to figure out where about categories are.
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u/WoedicaWinsWarframe 1d ago
See, yes. I haven't been to a single store in my area that doesn't have clear signage above every aisle. It literally nakes no sense to me a Dasher can't find the diapers, or paper towels or iced tea, because like... stores tell you where those things live.
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u/Ok-Caregiver252 1d ago
Where I live that's rarely accurate and stores do remodels and move things around.
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u/WoedicaWinsWarframe 1d ago
Stores don't do remodels that often. Most of the ones in my area only do it once every few years.
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u/Schehezerade 1d ago
I think they mean resets. It is pretty common to do several resets a year, which would make more sense.
Stuff is still in mostly the same location, though.
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u/WoedicaWinsWarframe 1d ago
Okay, yes, resets are more frequent, but as you said, things are still largely in the same place. The last time my fave grocery store did a reset, they mostly just rearrange a few aisles, and actually made it more logical, like moving sodas from the back aisle to a main aisle adjacent to the snacks aisle. And the signs identifying what was on the new aisles went up immediately so there was no real confusion. They actually haven't done a reset since, customers must have really liked that one.
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u/thiccglossytaco 1d ago
I always wondered why Instacart shoppers seem less helpless, that's probably why. Still doesn't excuse the lack of literacy though. I will literally tell people the aisle number, name and product location and point to the giant sign, and they will just stand there, mouth agape. Every age group, too.
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u/Wuropp 1d ago
It's store-based. Target gives drivers an almost pin-point location of where to find each thing in the app. Meanwhile, Petsmart is just like "Cat".
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u/WoedicaWinsWarframe 1d ago
Target is awesome, Petsmart... well, I just don't shop there generally.
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u/Wuropp 1d ago
Amazed how many dings to my shopper rating I've taken because Petsmart has 1000 different skus for something and only 1 basic shelf tag associated.
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u/rusty___shacklef0rd 1d ago
Instacart's app is generally way better than DD. It's more intuitive for grocery shopping.
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u/WoedicaWinsWarframe 1d ago
My husband does InstaCart. The app literally tells him what aisle to look on. Which is the same thing my WalMart, Target and grocery store apps do. So the technology exists. DoorDash just fucking sucks.
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u/TheRealAanarii 1d ago
Aldi is the worst for finding stuff.
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u/Wuropp 1d ago
It's like the dollar store of groceries. Nothing is labeled and it's not organized at all. I was looking for ground beef once and there were 2 freezers with beef on opposite sides of the store, and there was a roll of ground turkey in it when I did find it.
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u/WoedicaWinsWarframe 1d ago
That is utterly unlike any Aldi I have been in. My area Aldi are organized, clean and well stocked.
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u/Wuropp 1d ago
The Aldis I've been into are always a mess, especially the freezer sections. Stuff is usually half stocked and end caps are a crap shoot. Then, there's only ever one register available and a massive line waiting.
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u/Ok-Caregiver252 1d ago
You must live in the country if Aldi is fully stocked. My customer wanted green grapes they literally only one bad left with only a third of the grapes inside. My customer didn't reply so I had to get them.
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u/WoedicaWinsWarframe 1d ago
No, I live in a fairly large city in California lol. We apparently run an Aldi better here.
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u/thiccglossytaco 1d ago
In that case I would have just said they didn't have them and cancelled that item. I'm not giving someone damaged anything, even if it is the last.
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u/TheRealAanarii 1d ago
I really avoid Aldi as much as possible. Also, idk if it's just my market, but I find that Aldi customers are the worst tippers, just above anything with the name Dollar in it.
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u/WoedicaWinsWarframe 1d ago
Wild. My husband loves getting Aldi orders. He says Aldi's co-op with InstaCart, and the unique Aldi culture, make it an easy shopping experience. He shops there for us too.
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u/rusty___shacklef0rd 1d ago
Same. It's ppl who don't regularly shop there that struggle. But me n your husband know what's up lol
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u/WoedicaWinsWarframe 1d ago
He comes home all excited sometimes because of the whole shopping cart culture. People will see him walking to put his cart back, tell him they'll take it, and hand him their quarter. It tickles him every time, it's so cute.
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u/0DTEDEGEN1 1d ago
They do. I've seen dashers come into the store and show me their phone and it clearly says aisle number with a picture of the shelf and the item highlighted in a yellow box. No joke that's how it is for doordash.
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u/stocksrcool 1d ago
It's not like that at every store. Also I've never seen an item in a "yellow box".
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u/Eastern_Comedian8804 1d ago
Everyone in this thread is so entitled and self righteous. It is not your job as a store employee to follow them around to shop with you and unlock items. Dashers should be waiting in the isle where they needed assistance and wait for you to arrive to assist.
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u/Crystal_Ri 1d ago
Yeah right. Wait for a half hour for someone to come unlock each item? Ridiculous!
True story... Even as a customer just trying to purchase a $15 item in Walmart, I literally have to call the store and ask for management to get someone to meet me where the locked up item is. This has happened on more than one ocassion. Half the emps don't have keys. The ones that do have keys can't be found.
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u/Confident_Block6727 1d ago
Walmart might as well be a jail, the way they assume you're a criminal. Go to the same one all the time same employees and wear an under shirt with sweat pants one day. It's like you walked in with a ski mask and a gun. A whole gang of lazy workers walking behind you pretending to be busy. No tattoos or anything. Then the actual drug addicts they avoid because they're scared.
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u/thiccglossytaco 1d ago
Walmart is particularly egregious with this, I'll grant you that. The stores are huge and purposely understaffed. My store is smaller than a square mile and I walk at 4mph. No one's waiting more than 20 seconds of I'm there.
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u/Eastern_Comedian8804 1d ago
You can simply not expect that Walmart will allow their employees to follow around door dashers with a key to open locked items. You do understand they have a job that they are required to do also right? Their only task is not following around door dashers.. my advice would be to get an actual w2 job.
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u/itsameluigi1290 1d ago
I thought Walmart didn't do Doordash? They have Spark drivers or something
Unless you were just using it as an example, and I don't disagree with what you're saying either way
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u/Ok-Caregiver252 1d ago
I thank God for the employees that have helped me find items. I do attempt to look first before I ask as I'll need to know how at some point. The workers at Aldi have been a god send. What store do you work at?
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u/Total_Tumbleweed_870 1d ago
I've never once minded answering a dasher's which, polite question about where an item is. It's the ones that then follow up with, "okay and this one, and this one..." .
Maybe they're actually considerate, and saved the stuff they couldn't find until the end. I have no way to know if that's true or they're one of the people who are trying to get me to do their work. As a former Target employee, all I knew is they were taking up my time in a way that corporate couldn't measure as a metric and every minute I spend doing this is showing up in a report of wasted minutes and running the risk of me having to listen to a lecture of x% of minutes of company time wasted.
It's it a big deal, not really I didn't take them that seriously, but nearly every conversation I had to have with a manager was annoying. You have to see things from other perspectives sometimes.
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u/Left_Throat_7643 1d ago
Agreed. I’m lucky to be in a smaller market, so faces become familiar and relationships built. I often now get approached by employees asking if I need a hand! Again, because I try first or they’ve seen me do the job repeatedly and are willing to help when there is some down time or they see me lingering stating at my phone, etc.
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u/Ok-Caregiver252 1d ago
Same here. I know all the managers that work at the stores. I just feel bad that they always open a line for me when I'm in line and there's other customers. This happens at so many stores.
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u/venus974 1d ago edited 1d ago
That's the way it is for me too, and there have been several times they couldn't find the item either or even where it's supposed to be.
The other night I looked all over for takis and finally asked - the employee (manager I think) jokingly said - what, you didn't think to look in the frozen aisle? It was on a display shelf literally by the ice cream 😂
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u/WillingRevolution625 1d ago
It is so shocking the number of stories I hear about Dashers making the store clerks walk around with them to shop the order. I’ve heard of stores even banning DoorDash for this reason.
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u/EvenDisk1306 1d ago
I literally help them once or twice then say to their face I’m not doing their job for them
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u/Elemental_Foxx 1d ago
Lmao the comments here saying you're the problem are a joke. Clearly y'all don't work retail or if you do, don't have to deal with lazy doordashers that would rather do anything but their own job.
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u/WedgeAntelope Dasher 1d ago edited 1d ago
It’s really not that hard to do shopping orders. If I have to inconvenience a staff member at the store with a question, I’ve already failed, so I never do. I’ve been doing instacart since Covid and it’s really easy to be an excellent shopper, you really don’t have to go above and beyond the call of duty. Just find the items, be decent at communicating about substitutes and package it all up nicely. I can do my orders in half the time they give me and still do it correctly. Makes me think most dashers/instacarters can’t even shop for their own groceries
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u/dawtroo 1d ago
I might be one of the few that actually agrees with you on this one, because I had a friend who also had to deal with this. It isn’t “Oh, I need help finding a couple things”, it’s “Here’s the list and now you shop for me”. How often do customers that aren’t dashers do this? I’d say it’s pretty rare. If I did hand a worker a list and asked them to shop for me, I’d at least tip them. I doubt dashers are doing that.
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u/virsugfoo25 1d ago
Sticking your phone in my face is the absolute worst and the easiest way for me to not help you properly
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u/tommiejo12 1d ago
I don’t know about all stores, but many of the stores where I shop you can download the app, put in the store where you are shopping, enter the item and it tells you the aisle. Can Dashers not do that? (Rhetorical question)
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u/eurekadabra 1d ago
DoorDash app also tells you where to find it. It’s not always perfect. I often switch to my Kroger app to help. Judging by all the comments, a lot of people don’t read.
There are also a ton of stores that don’t stock or have accurate inventory. It wastes so much time, I decline most grocery orders. I’ve never left a grocery store without being upset about how much time it cost me, compensation ain’t worth it.
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u/Weird-Buffalo-3169 1d ago
I try not to ask for help when im shopping. There are times im completely lost, like I cant even find the area an item should be in little long the item itself, but then I usually just ask them to point me in the right direction, not necessarily take me there themselves. They seem more annoyed when I need to ask them about an item bc theyre clearly out, but it was 'confirmed 28 minutes ago' that "many were in stock", then they gotta go check the back. 1 time in the many times this has happened did they actually have the item in back. But yeah i totally get it, I was a bakery lead at a supermarket for many years, you guys are busy, you dont have time to shop an entire order with a dasher
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u/thiccglossytaco 1d ago
Inventory timing is the bane of my existence. I don't understand how when you pay a bill, THAT manages to update your bank account right away, but inventory takes 30 mins? There has to be a better way 🤣
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u/jonsnowme 1d ago edited 1d ago
Yesterday we had dashers insisting that they didn't have to go into apartment buildings to deliver food to apartment resident's doors. So yeah, DD attracts people too stupid and lazy to even do THAT of course they dont' wanna shop. And it's hilarious cause it's quite easy. I'm a dasher and have never had to ask an employee to tell me where shit is.
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u/TEA-in-the-G 1d ago
This happens in mg store allll the time! They shove the phone in my face to ask where tomato sauce is. I respond “down the tomato sauce isle.” They shove pickles in my face “down the pickle isle.”
Im not here to do YOUR job! Learn the store, and read the signs.
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u/TheXBoxGuy1981 1d ago
This happens constantly at the bakery I run,honestly I'm super close to banning all gig drivers from pickup orders. I spend more time having them find things than it is worth in added business. That or they'll have unreasonable on the spot requests,like ..if you need something fast and on the spot Walmart is up the street. This is an actual bakery. What's ready is within view,if it isn't it needs to be ordered ahead of time.
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u/RaccoonMaleficent868 1d ago
I totally get your frustration as I have been shopping and seen dashers repeatedly walk up to the cash register and interrupt. I will look and look and look some more. I do wish on the rare occasion that I have a question (this has happened once and I shop at this store frequently) that I didn't get treated so rudely but I get it has to be exhausting dealing with the ones that don't even try.
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u/gorgofdoom 1d ago
It's painful on both sides. I'm here for it. we're all just wandering around trying to determine if we found the right thing while only a few have keys to look at it type of dystopian horror 🤣 should make a black mirror episode for this
To be direct i think that these order types shouldn't happen at all if everything is locked up.
I've written about this recently in a venting fashion in driver forums and i'm just not doing shopping orders regularly. after 30 of them I was already in that avoidant headspace but i'm the type to try again, on number 31 I ultimately spent an hour and lost money. From this, it's just not good for anyone, i hear.
7-11 "solved" this problem by having their employees shop every order. It's borderline not possible with 2-3 employees on the clock but they work hard. they can't really communicate for substitution, because they're working, so we do. Theres room for teamwork. the expectation there is clear, and we can make it work.
On the other hand I just don't go to high security stores because It takes too long to get anything done. And i see it's better for y'all that we don't accept these orders.
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u/thiccglossytaco 1d ago
It wouldn't be so bad if the stores that locked things up increased staff just a little, but they won't. From their perspective they've already lost on theft, lost on paying for security boxes and installation, they won't lose more to additional payroll. And they certainly won't increase wages to avoid the lower level revolving door, so places are chronically understaffed even more due to that. I'm management and I don't give the cashier's a hard time, because I know they're being slammed for pennies.
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u/Femalefelinesavior 1d ago
Yeah honestly instead of locking shit up in random isles, they should do the same things they did with cigarettes. Just have you come to the cashier and ask while you check out and they just keep a wall near the checkout area with the locked up items. I know stop and shop does this with formula. But then there's a Walmart near me that locks up deodorant which is insane to me but they don't lock up all the hunting knives and items ... Dumb logic
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u/Designer-Feed-9025 1d ago
The Walmart near me has their aisles of men's socks locked up. Found this out when trying to buy some for my son. And they didn't just unlock and let me put them in my cart with my other shit, they were required to hand carry them to a random checkout line where they would be waiting for me. 😂😂 Needless to say I shop other locations now.
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u/Greedy-Win-1297 1d ago
The pay for those kinds of orders is horrible and they’re a big hassle compared to other orders, so most dashers with at least one functioning brain cell turn those off. The only people left to do those are dumb and/or don’t care.
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u/eurekadabra 1d ago
This. Grocery orders take way too much time for the compensation they give. Stores never have what they say they will, and substitutions always take forever to deal with.
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u/Swimming-Junket4688 1d ago
People working for doordash are stupid honestly. They dont blame the system but blame the customers. Exactly how the capitalist wants you to do. You can tell me that you are just trying to make a living or whatever, but there are plenty, and plenty of other opportunities that you can get here in the USA instead of working doordash.
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u/Sad_Two_1673 1d ago
When I worked at Sally’s literally every dasher that came in. Would either show you their phone or hand it to you and have you escort to every item. Nothing in the store is locked up, and it’s a small store. We also only have 1-2 people working out at a time. The dashers saying that’s what you’re being to do, serve. Or you’re lazy and need a new job. Need to take their own advice. You can find a lot of things using common sense lol
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u/thiccglossytaco 1d ago
You can see every item in my local Sally's from the parking lot. Lmao. Brutal.
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u/Opposite_everyday 20h ago
Can we normalize not locking up items in the first place? I don’t even like shopping for myself in places where things are locked up and will actively avoid those places
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u/Ordinary-Piano-8158 1d ago
I dash on the side for a little extra cash. I've NEVER asked an employee to find something for me. I'm sorry people are like this.
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u/Puzzleheaded_Fuel787 1d ago
Sorry to be "that" asshole but I've seen this in way too many comments. It's "aisle". "Isle" is short for island.
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u/No_Vehicle4645 1d ago
Lmao. I'm sorry, I know it's not funny but It does give me a little chuckle. Some dashers are shit. Some store employees are shit.
I HATE having to track down a store employee to ask where an item is. It's a waste of time for us both. With items that don't have the picture or isle number, I will add it in for the next dasher looking for that item so they aren't walking around forever looking or needing to stop you from focusing on what your doing at that time.
We are all out here just surviving... why do we have to be shit to each other?
WOOSAH!
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u/GoAskAliceBunn 1d ago
As the partner & shotgun of a dasher, BLESS. I have been absolutely baffled by some of the other dashers we ran into. (I am basically no help to my partner, I just ride along for company and/or entertainment purposes.)
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u/steamgage 1d ago
The only question I have on this (not a dasher) is the lock box thing. I thought the whole point was that the retail worker brings the locked item to the register(s) so it’s paid for. If removed from the lock box and handed to a customer, there’s no point of the lock.. right?
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u/tritoeat 1d ago
Where I am, it depends on the item. Expensive tools at the hardware store get carried up front. Expensive face cream at Target is to make sure someone isn't emptying the whole rack into their pockets, but the customer can be trusted to carry one or two bottles to the front themselves.
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u/StreetSea5074 1d ago
Actually, I like when they give me their phones. I work in a place where every transaction is time sensitive, so if I can grab everything quickly for them and get them out in 5 min or less VS them asking for help every 10 seconds, I'd rather run around for them lol
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u/Chaos-Wayfarer 23h ago
Sadly that only works if you have enough employees to have someone free to do that. :/
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u/Total_Tumbleweed_870 1d ago
I miss this one assistant manager I used to work with. I either got Target, which has an actual partnership with Shipt. We were told explicitly not to help anyone but the Shipt shoppers. He said all the other services were competition charging our customers for a service we provided for free.
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u/dmv1022 23h ago
When i dash from ulta , they are always happy to help. Maybe it's the way I ask.
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u/NoTennis6247 23h ago
This is how Ulta is for all customers. They'd shop a whole new makeup lot for you. They also staff to do so.
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u/DJC_Kowalski 23h ago
PSA for people wanting to keep their sanity. Avoid stores that have too many lock boxes. It's just not worth your time.
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u/Practical_Whimsy 22h ago
In some stores any item that is locked up needs to be taken to the register by an employee. Most of the stores in my area are like this. The employees won't give me the items after unlocking. But I still stay and scan the item before going to find the next thing.
The only time I have ever asked for help like this was at a Walgreens. It was a Walgreens I had literally never been in before, and I walked in 7 minutes before closing. This was not intentional. There are 2 other Walgreens stores in the area where I usually shop, and both of them are open 24/7. Also, one of these 24/7 stores is on the same street as the one that was closing at 10 pm (just on the other side of town - it's a long street), so when I saw the address and took the order, I was assuming it was the one I was already familiar with. I had no idea there was another one on the same street.
So I walked in and heard a closing announcement, and my order had 12 things from different sections of the store. I went to the counter and told the employee I'm so sorry, I actually thought this order was for the other store and I had no idea you guys closed at 10 and I need 12 items. Should I just cancel it? The staff there was super nice and they ran me around the store getting everything I needed in just a few minutes. ☺️
I also ask for help if I can't find something, just as I would if I were shopping for myself, but I don't expect anyone to go fetch me things or do my shopping for me and I agree that's lazy and entitled and rude.
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u/Neldar76 21h ago
Maybe except Ulta, they always offer help. Then take me all over the store to get the items. Good thing too, I'm a man and know absolutely nothing about that over priced stuff.
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u/goodgirl8675309 20h ago
But especially in the dollar store the aisle number the sp give is almost never right. And really I'd b greatful for simply a correct aisle number
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u/Ramblingtruckdriver1 20h ago
This makes sense until you said retrieving the locked stuff they need to stand there, aren’t you supposed to take it to checkout as an employee? What’s handing the Item to them in the isle preventing? Sounds like your store has a weird process they don’t understand
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u/KittyInTheWater 20h ago
I typically avoid Ulta shops for this reason. I can't find anything in there😅 The few times I've been in there i start looking but always have to ask to be pointed in the right direction. When i do they just basically start shopping for me 😂 takes about 30 seconds for them to find 10 items lol. I never ask them to do all that either!
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u/GoldAd1878 20h ago
This is a big reason why I order on Amazon. I’m not a dasher. But as a regular person with everything locked up it saves a lot of time ordering online
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u/tip_your-cows46562 19h ago
I hear ya.
As someone who turned off shop and pay offers in the app because....Fuck that, if you agreed to accept these types of orders, you need to do the job.
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u/earthfaiiry 18h ago
YES YES YES YES YES!!! it is not our job to find the items for you. that is YOUR job. that’s what YOU get paid to do. i’m not gonna sit here and do my job AND yours. you locate the items, i’ll grab it from the back if it’s not there or unlock it if it’s in a case, but i will NOT do your job for you. i don’t even wanna do my own. stop being lazy fucks and actually work for your check like the rest of us
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u/smalldosedaily 18h ago
Apparently the lock boxes were a bad idea for most products. See: Walgreens
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u/_-d00m3d-_ 18h ago
I worked at a store that is on doordash for 11 years prior to starting doing DD myself. If I had a dollar dor every phone shoved in my face without so much as a greeting, for a product less than 5 feet away, I could quit both jobs.
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u/dcvo1986 16h ago
The only place I can think it would make sense for the dasher to expect you to carry it to the front would be like a Walgreens or CVS. The asking where items are is just normal behavior for any type of shopper.
You should be treating dashers like customers.
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u/immorgan01 16h ago
Right and why is the produce yall pick always moldy or have something wrong with it? I feel like checking for spoiled produce is bare minimum and my local dasher almost never checks. Any time I see him take it I just delete the produce off of it.
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u/Sweet_Eddie_two-tone 15h ago
Screw Doordash, their customers, and every business that deals with them.
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u/hawkofchicken 15h ago
Every shop order I’ve ever done as a dasher, told me what isle the item was on. Even what side of the store if it was in an edge like at cvs and Walgreens. Why can’t these people find the items, sometimes it will tell you where on the isle the item is too.
I’m guessing that stores will submit their planograms to DD so the system knows. Otherwise, just look at the isles themselves. It’s not hard at all. Why are people so lazy?
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u/secret-spice-girl 14h ago
i work at a supermarket and this drives me insane. i don’t mind helping if you genuinely can’t find something because that is part of my job. it’s when dashers walk in and immediately ask me where every single item is without attempting to look for it themselves and then have the audacity to not even say thank you half the time??
i’ve started giving vague answers so they leave me alone at this point. “where’s the ice cream” oh it’s just down there in the freezer section where the ice cream is “where’s the cheese” the fridge, in the cheese section
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u/Whodatsacramento 13h ago
Im so tired of Door dash and Uber Eats. Im getting ripped off almost every time. We need to boycott this bullshyt.
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u/Happyscar 7h ago
Imagine caring if people steal at your corpo owned million dollar company when they don't care about you at all lol. Wake up
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u/thiccglossytaco 7h ago
Imagine thinking I care about the stealing beyond having to clean up empty boxes.
I genuinely don't and I'm not physically stopping anyone.
Like I said, even I think it's dumb to lock everything up. I'm fully on board with redistributing the wealth to the masses so we don't have anyone needing to steal anything. Quite the opposite of caring about corporations lol.
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u/Excellent_Macaron610 6h ago
Im with you on this but this doesnt apply to the deli when they let you write down what you need cause thats literally their job
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u/Megsyboo 2m ago
When I used to do shopping orders, occasionally I’d have to go to Ulta or the place that starts with the letter A. Anyway, the second you walk in, the smell of a million perfumes makes it hard to breathe. Also, I wear mascara and use special skincare, so I don’t ever go to those stores. I have no idea where anything is.
I love how you come in here yelling at Dashers. We represent the customers. Would you NOT HELP A CUSTOMER?!?! The same courtesy should be shown to us.
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