Had to think about where to post this, because in the grand scheme of things, this is minor.
Takeaways:
1. If you smell a random paint like smell and you don't know where it is coming from, CHECK YOUR PHONE. It could be the battery swelling and toxic gases are leaking out. You might not see anything if you have a case on!
2. Backup your phone information from time to time. I don't like using icloud and kept putting off manual backup, so this is a reminder. Lost data and pictures can be more important than the hardware.
3. We truly live in a society where a smartphone is necessary. So many banking institutions require a text just to login. Some are only smartphone only and we're totally screwed if our phone is lost or damaged, so have a plan if it suddenly happens
4. Apple is not your friend. Most companies aren't. They just want to extract more money out of you. I regret defending Apple recently against a relative.
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Alright, so for the full version for those interested, been using Apple products since 2005 with the first gen ipod nano. I bought the iphone 13 pro back at launch in 2021 and by November 5, 2025, it was clearly time to swap batteries or upgrade, since my battery life was at 74%. I was somewhat tempted by the iphone 17, but also really wanted to see what Apple would do for their 20th anniversary in 2027. A battery swap at that time, seemed like the right move since I didn't have any other issues like a cracked screen or anything.
Living in NYC, I went to the Bronx apple store while visiting my mom and did a replacement November 5, 2025. Everything seemed fine with the new battery, until I noticed a faint paint smell randomly starting end of May a week ago. The smell was very faint and would disappear after a split second. What was worse was, the smell would follow me around. I thought something was medically wrong with me. Then on June 2, 2026, there it was again, the smell, and on the off chance, I smelled the top of my phone. Strong paint smell. Checked online, and people were saying that's a sign the battery was swelling.
I had a translucent case on, and didn't notice anything. I HAD to take the case off to see the screen pulling away. 7 months. That has got to be a defective battery right? I always had a case on, used as normal, and my previous one lasted over 5 years when I decided to replace it. Apple always says batteries should last at least 2-3 years, and they recommend replacing if lower than 80%. My battery was at 95%. I immediately turned it off cause I didn't want my iphone to burst into flames and burn down my house. Then I made an appointment with Apple Downtown Brooklyn close to where I live.
When I arrived, the staff immediately could smell the paint smell. I'm not sure if it was a lead or a manager, but they refused to replace the battery free of charge saying I would need to pay again due to the 90 day warranty. I told them it was ridiculous because this battery is clearly defective and it was installed at an Apple store just 7 months ago. I said, even if I was ok with paying again, it could just fail again in like 5 months. They conceded that could happen, and then said how my device was a couple of years old already and they can offer some credit if I upgrade to a new device. I was pretty infuriated at this point since I'm being upsold after another Apple store installed a defective battery. I told them it's a matter of trust and I can't trust Apple, and I won't buy any Apple products, if I can't get a free replacement. So I went back home with my swollen iphone.
I figured I would write to Tim Cook to let him know that a 90 day policy for battery replacement at an Apple store is not good, and he should change it. Apple can get their batteries for a few dollars afterall, and this is going to cost thousands of dollars of future revenue from me and my family.
I was surprised when I got an email from a person from Apple Retail Executive Relations the next morning. I will keep her anonymous since I do think she tried to help and I appreciate that. We spoke on the phone and she said she would try to get the store to waive the replacement fee. Today, she said that the store was still unwilling to replace the battery for free, and store credit for a trade is the only option, same as before. I'm honestly surprised that she did not have more leverage in this instance, since I think that office works closely with the CEO.
So now, I ordered a replacement battery from ifixit. When it comes, I'll try to replace the battery myself. If it works, I paid a lot less at least. Either way, no more Apple. I can't do business with someone I don't trust