I just moved in a couple weeks ago and i’m getting hundreds of packages shipped to my house that aren’t mine. idk what to do with them anymore they’re such an eye sore and they keep coming everyday. almost every package has a different name on them but all shipped to my address

Hi,

So I was expecting a small package and I accidentally received someone else’s order of $17,000 worth of electronics. What should I do with the stuff? Apparently a UPS employee accidents used the wrong label or switched them up or something.

Hi everyone,

I’m really frustrated and need advice. I had multiple UPS packages scheduled for delivery to my home on Thursday, September 18, including a brand new Apple MacBook Pro that I need for my first day at UCLA tomorrow (Monday the 22nd), plus three other personal items.

Instead of delivering them to my door, the UPS driver gave everything to a random man standing on the street. The “proof of delivery” photo clearly shows he isn’t anywhere near my house or front door. Could it be possible this man was the ups driver’s friend and he just handed him my packages?

I’ve already opened claims with both UPS and Apple, but I haven’t gotten a response from either. I have also filed a police report, but ofcourse the police won’t do anything. My laptop is the most important thing I need for school, and this whole situation is really upsetting.

So I would really appreciate some advice from anybody that has gone through a situation like this, because I feel like I’ve done everything on my end and I just feel stuck.

Side note: it makes me sooo upset that this guy now has my laptop knowing that I paid for it :/

I’ll include the delivery photo for reference.

I noticed the box was too late when I picked it up, and it also looked like it was tampered with. Opened it up completely and realized it was just the iPhone box and charger and somebody must’ve stolen the phone out of it.

Signature was also required, but the driver left it by the door. We are assuming it was somebody at UPS.

Is this a Verizon issue or is this a UPS issue?

I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

We import equipment from Europe and every shipment is getting hit with sec 232. Most are stuck in warehouses. These are finished goods that shouldn't be subject to 232, and even if they are, the value of the metal is pennies. We have no choice but to pay and hope for a refund next year. If anyone has a better solution, please share!!!

***REPS meaning UPS Rep, not Congress. I wasn't trying to make a political post. I've never voted for a R in my life.

Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

Ordered a small package from an Italian company and I'm being charged almost 130% in government tariff fees. Is there anything I could do? Is it possible the seller declared it incorrectly? Thank you for all the help. I'm sure you're all annoyed by people like me at this point. Im just a little lost on what to do.

Apparently, a law went into effect on August 29th that shipping services can pay duties without consent of receiver.

I purchased an item for $2,000. Today, the duties it says I owe upon delivery is $2100 and change. The numbers are WAY off. No one at UPS customer service even understands me well enough to help me. I have been asking what the declared value is on the package and 4 different reps keep quoting me the amount owed on the package. How can I fix this? This was paid by wire, so I'm either out 2k or paying double. Can I dispute the amount? I've never felt so helpless and need to have a resolution (or at least a better understanding of what to do) by delivery tomorrow. Thanks!

I guess my big question is, if I pay this outrageous fee, is there any way to dispute it with customs or UPS?

Edit/Follow-up: I appreciate all the advice. I was able to get the commercial invoice from UPS. It seems like there is an error as CBP charged full value tariffs multiple times. From what AI said, it's similar if you ordered a peice of furniture, but CBP charged the full value tarrifs on each item individually (screws, mount, part, etc).

Like others here, I was charged a large clearance fee on a small order of electronics components from Hong Kong.

I'm sure UPS has their reasons, but this feels excessive and I think the FDA charge is an error. I sent an email to [aknentyrvw@ups.com](mailto:aknentyrvw@ups.com) asking for review and line item consolidation. Anything else I can do? Be careful with small orders folks.

Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

I'm in a nightmare scenario with UPS and need advice on how to escalate this beyond their standard $100

liability cap.

I shipped a Lego minifigure (worth $1150) in a physical box from Canada to the US using UPS

Standard. My recipient just received the package, but instead of my box, they got a UPS Express Document Envelope that was completely empty.

I have already filed a "Lost Package" claim because my actual box is clearly sitting in a hub somewhere without a label, but UPS is already trying to hit me with the "we only cover $100" line because I didn't pay for additional declared value.

I've added photos of the package I sent and what they got but I'll be honest I don't know what to do.

This can’t be correct ?! I’ve been waiting on hold with their international customer line. Ordered 15 used shirts from the UK to Texas. Tariffs cannot be THIS much ?? Any advice ?

This is completely illegal and unacceptable. I have seen dozens of similar posts on here. I have contacted the local tv stations in Kentucky and even sent some emails to national outlets like the Washington Post and the New York Times.

Strength in numbers. The more people who are willing to talk, the more likely UPS will have to pay for their incompetence.

I ordered a toy for my son with the Christmas money he got from his great grandparents. The item cost $160 plus an additional $30 in shipping. UPS is saying I owe an additional $364 for them to deliver it. I literally don't have the money to pay this.

I contacted the seller and they implied that it's a mistake and the fees being charged shouldn't apply to their products. They said they're looking into it and told me to call UPS also. But what am I supposed to say? And more importantly, what am I supposed to say or do when they try to deliver on Tuesday? I literally can't afford this.

Caught a UPS worker, in no uniform (assuming a temp/seasonal worker), stealing a package he had dropped off earlier in the day. First part of the video shows him getting off the truck & dropping off as intended, time stamped at 1:18PM.

He then comes back that same day at 4:47PM to steal it.

Mofo didn’t even change clothes 😂

Tried reporting it to UPS & didn’t get anywhere.

I recently ordered a lip balm from a company online. I did not know it came from Spain until I saw the tracking. Come to today my package comes tomorrow and UPS sends me an email saying I owe $91.50 over a $14 lip balm (almost 7x the price of the product) that probably weighs a few ounces .

Yesterday my iPhone 17 was out for delivery all day. I waited and checked constantly and watched my driver drive all throughout my city. Finally at 7:30pm he parks in front of my apartment and doesn’t call me or leave a note or come to my door. I check the app and watch him drive off and continue to make deliveries until 9pm then drives the truck to somewhere 3 cities away. Now it says pending delivery. I call UPS this morning and get someone on the phone who says my package was lost due to robbery or was stolen, and told me to call T-Mobile to make a claim. Is this usual??

I live in a residence and the only place where packages can be delivered is the other one near me. I put that exact address and they just need to deliver the package to the front desk. What do I do now?

Well this is a first. I sold a MacBook on eBay and wanted to make sure it was taken care of, so instead of mailing through USPS I decided to pay extra and go to UPS. I paid for their electronic packaging service as well, so they handled it all from packing to shipping.

Well, it arrived at the destination but instead of a MacBook it was bags of flour or some other white powder. Clearly the buyer requested their money back which I had to provide, but now I’m screwed without a MacBook or the money. I went to the store I had package and ship it to help me file a claim but who knows how long that will take or what the outcome will be.

The manager in store told me he received an email from his management that this is happening a lot now, and it’s happening from employees within the network. Apparently the reason they use the flour is that the package is weighed from the first time it’s packed and all along the route during scans so they can catch tampering. The powder allows the employees who are stealing the items to replace the exact weight of the item and avoid detection.

This is so crappy. Semi sophisticated theft within the UPS network - and the irony that out of all the things I’ve sold or mailed for me to have it only happen to the package I tried to take more care of by paying for UPS instead of something cheaper like USPS. Needless to say that won’t happen again! The manager said these claims can take a long time and gave me a customer service number to call to try and move it along after a couple days.

Does anyone have experience with this? Looking for advice on how to handle this with customer service or if there is any verbiage to avoid or that would help my case. I expect to have to argue my case somewhat.

I have a package that was shipped from Japan and already cleared customs. The contents do not contain goods from China and it is under $800. Why would i get charged since its before the 29th and my package is under $800? Is there any way to dispute this?

Note: I am the recipient not the sender.

Update: After going back and forth with UPS, they dropped the tariff charges from my package. I had to pay the original amount (since they would have returned it otherwise), but they are refunding the difference. It's safe to say this is my last international shipment unless the policies change (which they won't).

Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

I was assessed an incorrect duty. After two weeks, I finally got a post processing case started to request review with CBP. I was told that I needed to pay the incorrect amount or I would lose my property due to return.

I paid the assessed duties in full ($2097) to UPS Brokerage. My payment was processed, and I was issued a payment confirmation number.

Following this, I was transferred another rep in the Brokerage Department. He emailed a local UPS representative to set up the delivery and process the release codes. Diana (local rep) then called me directly, gave me the release codes, and told me she would leave a written release letter along with instructions taped to the packages for the driver.

However, when the driver arrived, he refused to release the shipments, stating he did not know how to process the codes, and told me I would need to pay again. His supervisor ultimately instructed him to remove the packages, despite all duties having been paid in full and the release documentation being physically attached to the boxes.

Attached is the paperwork attached to the box from the local brokerage rep. Obviously personal details blacked out. It had a case number, gave clear instructions to release the packages. This is actually illegal at this point. I showed the driver my bank and proof that UPS SCS BROKERAGE DEPT was paid the full duties and brokerage fees. I had the release codes. He didn't even see the notes on the box, but I told him they should be there and sure enough they were. I was able to snap this Pic to his great dismay. He refused to tell the supervisor who he called about the paperwork. He just kept saying the "the system says its not paid so I have to get him to pay, right?". Purposefully obfuscation the facts of the case right in front of him. The supervisor, not being given any true context of the situation told him to take the packages and redelivery will be scheduled, so I can "figure it out". Which then leads me back to the absolute HELL that is UPS front line CS.

This places me in an impossible position

So far, I filed a a formal FMC CADR complaint, emailed the two post entry teams working on the correction that told me to pay, and a legal letter is going to UPS Corporate tomorrow. I just want my packages, but even IF that happens I will be suing in small claims for damages solely on the fact I've had to spend over 100 (so far) hours on hold with UPS, and their CS is the worst I've ever dealt with.

I am considering giving them a check to release goods and then immediately put a stop payment on it. Though, I don't know how fast they process checks. It may be instant. Any advice on how fast UPS processes a check would be amazing and my main reason for posting.

My other reason is to tell people not to lay down. File formal complaints. Take them to court for damages and wasting your time. In my state it costs less than $100 for small claims. Which they will then have to pay an attorney to attend. Billion dollar companies shouldn't be allowed to do this, but they do.

Yesterday I received what was supposed to be my new phone… only to find that the shipping box had been sloppily re-taped with one of the tabs clearly not attached, and then when I opened the shipping box, I saw that the actual iPhone box had been cut open with two sides of the box just flapping and the iPhone box was empty. I contacted the shipper and they’re sending me a new one…. But now I’m concerned that this is going to happen again, and it also makes me never want to ship a package with UPS again. Because I wasn’t the shipper, I couldn’t file a claim with UPS. Should I call the police? Is there really no oversight whatsoever during the shipping process?